Parker Auto Glass Services

Had a great experience with them yesterday… Had an Amazon Local coupon… both times I called them I got a real person. They were very accommodating and pleasant, came the morning they said they would. The gentleman who came to the house to do the work was extraordinarily pleasant. Next time I need work on a windshield I’ll be calling these guys, even without a coupon.

Received an email from Amazon Local for a promotion they were running at $ 30 to fix at my location. Seemed like a great deal and wanted to try them. After I placed the order through Amazon, it wasn’t clear what to do. I did not receive a call from parker so I called them a few days later. I always got their voice mail so I finally left a message. No one called me back so I tried again a couple do days later and reached a person. He was helpful and got me scheduled. No one ever showed up or called me about the appointment or to change it even the day after. Didn’t feel this was worth pursuing so I contacted Amazon for a refund and went with safelite who came out the next day.

WORST CUSTOMER SERVICE! They told me 3 times they were coming to replace my windshield and never showed up. No showed me 3 times. Didn’t come and didn’t even call to let me know they went coming. First they came to replace a chip in my windshield and the guy «fixed» it but I never met him and he didn’t ask me to take a look at it after he «fixed» it. The repair was horrible. It was not flat and just messy. Next day I got a crack across my whole windshield! I called to tell them and he didn’t seem to care. So I was going to get a new a new windshield from them and like I said they no showed me 3 times, then said there was a scratch in the windshield they ordered so they sent it back and said they’d call when it came in. I don’t mind that it was on back order, what I do mind is their horrible customer service. Multiple times they said they’d call or stop by on a specific day and never did what they said they’d do. I don’t think they care about their business at all honestly! You don’t treat paying customers that way. When I finally told him to cancel the order he didn’t care.

I was unfortunate to get a chip in my windshield recently, which grew into a nasty crack. I noticed a deal on Living Social for windshield repair and called them up. Unfortunately, it was for repair vs. replacement, but they gave me a ballpark figure on full replacement. My insurance agent gave me three additional recommendations in the area, and they were all easily over the $ 300 mark with installation and labor fees. Parker Auto Glass charged me $ 265, which included remote install, parts, & labor. They were able to come out to my workplace within 48 business hours and replace my windshield.
The installer was cordial and direct. He had it in/​out and ready to go within 45 – 60 minutes tops. They accept cash, check, and credit cards on site so the payment was quick and easy.
Overall, I recommend contacting Parker Auto Glass (Saint Louis Auto Glass is the name listed on the web page). They were very helpful and priced reasonably for full windshield repair. Definitely will go here first should I ever need windshield repair or replacement down the road.