Enterprise Rent-A-Car

I came in and they asked, «How can we help you?»
«I’m here to put a deposit on a new house» — I answered.
Laughingly — they responded, «We can do that». ‘Laughingly’ being the crucial word.
We can go anywhere and rent a car, right? And we can go anywhere and buy bread and milk, «right»? But when you go somewhere to rent a car and your day improves as a result of the fun you had IN THE LOBBY? Loved it. Super cool people.
THEN, I asked for a car that would ‘Change my life’ — again the humorous engagement was welcome. Fact of the matter, would’ve liked to stay longer and laugh more.
Love it. Love it. Love it. Something is going very right at this place!

Excellent service! I called close to closing and Maggie assured me should would wait for me. She was so pleasant and professional. Nice, clean rental. I will be back!

I have been using this location for the past 2 years, renting approximately 8 times per year. I will never go anywhere else. The best part is the way they handle any issues. They remember my comments and respond so positively.

i have been doing business with this location for years. i have always received great service and fair prices. they have gone above the callow duty on many occasions to accommodate unforeseen events in my case. I will continue to do business with them. Highly recommended.

I used them when my car was in the shop and when I returned the car they were closed and I didn’t have a ride to the auto body shop but the assistant manager Meggie (could be Maggie I don’t know) drove me there. She was very helpful, nice and hot. Thanks ;)

I needed to rent a 15 passenger van because our van was in the shop for mechanical repairs; to take a church group out of town on a day trip to Kansas City. Renting these types of vehicles is VERY difficult during major holidays and generally during the summer. I reserved the reservation online, and I was referred to the Ballwin (St. Louis County) MO location.
When I arrived at my scheduled pick up time, the van was waiting for me. Upon inspecting the van with the customer rep, I discovered the van was not clean as it was mountains of trash and food on the floors and under the seats of this van. The van was also dirty on the outside. The customer rep was very apologetic and immediately has their car wash person to bring the van in the shop for a complete cleaning.
I left to grab some lunch and when I returned about 45 minutes later, the van was clean so I left in the van.
I was a little disappointed that the van wasn’t clean when I arrived to pick it up, but things happen. The bottom line is they took care of it.

staff always professional and very accommodating. I have been renting at this location for both business and personal needs for a long time, and I was never disappointed in their service.

Just left this location with a bitter feeling only to be exasperated further by speaking to customer service on the phone. In from out of state and needed to rent a car to do some wedding planning. This location is closes at 1pm on Saturdays and closed Sundays. Cut to me scratching my head… why would a rental company that provides a service be closed on a weekend? And the extra kicker was there is no drop box provided so not only did we have to pay for a Monday rental (we are leaving the state on sunday) but we have to find someone to drop off the car on Monday. As a customer this outright makes no sense to me! What if we didnt know anyone in the area to drop the car off??? The agent told us that someone broke into the Dropbox and stole 5 cars and he said «one bad apple ruined it for the whole bunch» I understand that is a crappy situation for the company but it is not my problem nor should I be inconvenienced for it. I own a small business and would not charge my clients more if my equipment was stolen. Called corporate and they continued the bad policy. Called Avis and will definitely be using them from now on. Avis was extremely helpful. So a big NO THANKS to enterprise for putting a huge damper on what was supposed to be a wedding planning weekend of joy

Had to get a rental, ’cause my son’s car was crashed. It was Sunday, but this Enterprise was close, and I was hoping it would be open. No such luck.
Checked two other Enterprise locations on Manchester Road, and they were all closed on Sunday.
Sunday night I went online to reserve a car for Monday. No such luck. Monday was Labor Day. But I still put in the reservation.
Next try. 8 a.m. Tuesday. Arrived. Checked in. Paperwork intact. Printed. Done. Drove off in a Dodge Avenger very expediently. Not a bad car.
I specified my reservation to September 30, anticipating major repairs. So Enterprise froze nearly $ 650 on my credit card for that time period of rental.
I get it.
Well, good comes with bad. The car was totaled (bad) very quickly (good). We got another car (good and bad), and were able to return the rental after only three days (good).
How does that balance out?
Clerk was stupendous on the return. Reviewed the car quickly. I paid up, and went back to West County Honda to pick up the replacement car.
Can’t have two drivers with three cars.
They do a good job, and always very friendly!

For the most part, I always get excellent service here, rides to pick me up and drop me off afterward (only about 1 mile away), excellent weekend deals on great cars (a Fiat 500 Sport and a Malibu on recent trips) and pretty quick delivery on my car.
Only real gripe is not explaining the basics just to be sure … how to open the gas cap, how to operate the lights, how to operate the wipers, radio and air. One car didn’t have a manual so that was no help (had to download one). Took me awhile to figure one gas cap was a pressure push.
I would choose Enterprise over any other car rental company when they are needed.