Best Buy

I love best buy, they have good prices and they price match
This store is okay kinda small, but best buy is great company with great customer service and good loyal program.

This is the Ground Zero of Best Buys.
Even if you check stock online before you go, there is a good chance they won’t have it.
Good luck finding an employee on the floor to ask for help.
If you manage to find an employee, there is a very low chance they will be helpful.
If you need something from a locked cabinet, be prepared to wait at least an hour for someone to be sent over to you, no matter how many employees say they are sending someone with a key.
If something is on sale on the website or even in the store circular, it won’t be on the shelf.
If it is on the shelf, the price will not only be marked differently (by A LOT), but it will ring into the register at the non-​sale price.
Save yourself some time and drive to a different location.

My niece bought a laptop from Best Buy and when she went to turn it on it didn’t work. She went to exchange it and they told her she needed a driver license. She is a high school student. We pointed out that the receipt only states photo I’d and the manager read something off his computer saying it has to be a driver’s license. I will never shop and best buy again. I hope no one shops there.

Of all the best buys I’ve been too this one upset me the most I went in earlier today to look at tablets and when I found one I was interested in I called a rep and asked if I could see one so I could read more info on the box before I decided to make a purchase and he lead me to the desk and just walked away leaving me there feeling like the middle school kid who smelled like cigarettes, booty, and donuts… ok so another rep approached me and I asked him if I could see the box of said tablet so I could simply read the features before I made a purchase so he unlocks and pulls one out and he began to make a gesture to hand me the tablet but instead of allowing me to see the box he gives me a death stare pulls his arm back and then flips it over and says so what do you wanna know about it? Obviously I got the impression that he thought if he let me hold the box I was gonna just bolt for the door even with all the security this place has. I kinda got upset internally because the guy next to me was holding the laptop box next to me and he wasn’t even worried about him when he finally let me see the box he just stood directly in front of me and so close I felt him breathing on my face until I handed it back to him. I’m sorry but I do not appreciate this kind of attention and I will never again step foot in here if that’s the way business is conducted.

Hey its Michelle !!! I just want to say thank you guys so much for such a wonderful experience !!! Thank you guys so much for helping me !!! I love my new phone, thank you for your good vibes and positive energy ;) YOUR ALL SO SWEET !!! Thank you for making my night. Happy holidays =D I felt so welcomed, and even though it was late and Im sure you guys were tired and tired not once did you make me feel as though I was inconveniencing you guys and you were more then happy to help…=D

Disgusting customer service from Lisa S. rude manager Mike Ryan who was very condescending and outright lied to save face when I got upset with an employee who threw my products on the counter to me like I was some dog! Both happened to be white and I guess unfortunately for me that’s the kind of service I deserved because I happen to be of color! Damn shameful! Will never do business here as long as I have life!

A good store compared to other Best Buy’s. Trained staff and usually has items in stock.
Geek Squad crew are always helpful.

0 Stars is too much for this place.
My 64 Years old mother (who has cancer) went to this Best Buy to get a dryer several weeks ago. They deliver it to the basement but say they can’t hook it up. So they take the dryer back. Her friend then told her any plumber could have done it.
My mom goes back to Best Buy and buys another dryer. They came to deliver it and insisted they couldn’t take the storm door off the hinges, even though they did it a few weeks before. They were about to leave it outside until she begged them to put it in the garage.
The next day, my mom goes to the store to complain. They assure her they’ll be there the next day to deliver it to the basement. No one showed up so I call corporate customer service, who were lovely. While I was on the phone, someone from the store left my mother the most obnoxious voicemail insisting it was scheduled for tomorrow.
They finally came the next day, took the door off the hinges and put the dryer in the basement. They then refused flat out to put the door back. They told her it wasn’t their job. So they left the door propped up against the back of the house. My mom told them it would fall down and she physically couldn’t rehang the door herself (see abovere: cancer).
Needless to say, the door fell yesterday. Glass shattered everywhere, the door is now completely broken and my mother called me in tears because a new storm door will cost her several hundred dollars.
This store is the absolute worst. I’d say I hope they’re ashamed of themselves but I’m not sure such rude, lazy people would be capable of an emotion such as shame.

I’m always surprised when I like a chain store like this, but we’ve been pleasantly surprised with Best Buy in Baldwin.
On Saturday, we bought two iPhone 5 along with cases, coverage, etc. we saved significantly over other stores we’d been looking at. Colin and Jose and Rebekah were very helpful, non-​pressure, and patient as hell. Thanks guys.
The next day, we wanted to return the cases, and Lauren at the Geek Squad desk was wonderful. She efficiently went the extra yard, and even helped get an answer to a tech question or two. Seek her out if you get a chance. She is a real pro.
Yes, we are returning!

At the rate they are going, I doubt if I will ever go to that store again. Yesterday was the third time I went there for something and they did not have it. I don’t know why I bother? I went for an AC adapter for my laptop and they were out of stock. Very disappointed AGAIN!

The location is decent as it is nearby my home. However, the building is rather small and not well stocked. The CD selection is woefully inadequate (but such is the way of commerce trending to download purchases) and organization of the titles is an utter mess. The staff is not as pro-​active as other Best Buys and that can be a good or bad depending on how you like to shop. I am a «give me an initial greeting and then leave me to my own devices» kind of shopper so I don’t terribly mind not having someone babysit me. That being said, I do like to know that you can find someone to help you and it is a bit of a challenge sometimes to find a sales associate, ironic since this store is smaller than most Best Buys. All things considered, I would hate it if this store were to go out of business but they need to stock this better…

This place is really a piece of crap. Really really. I have encountered so many costumer service issues with this place, but today was really the last straw. I went today to purchase a monitor and a super drive. I was overheard by an employee that I wanted to purchase this and needed to speak to someone because I was on the phone with my father. The employee ignored me even though he was standing right there. I went over to the computer cash register line and was hoping someone would at least say something like «we’ll be right with you» or SOMETHING. Like acknowledge my existence as a paying customer? Two of the employees were pretending to be busy doing something on the cash register with two customers, but again they couldn’t even look at me? Make eye contact? Apologize for the delay? I decided if no one even glanced in my direction after 15 minutes, I was leaving. Sure enough, at least five employees were in the vicinity and continued to stock shelves instead of acknowledging me in any way shape or form. This store is okay to just grab something and pay, but why would you want to support a business like this? Stay far away.

It’s not a typical sized store as the rest of them. In fact, it’s pretty easy to miss when driving. The selection is very good. This is my backup store if the other one is out of stock. The customer service could be better too.

I was delighted to see Best Buy open its doors in Baldwin.
It’s my one-​stop shop for electronics, video games, and other gadgets.
The staff are friendly and generally helpful.
One note: if you’re going to buy a major appliance, then place your order in-​store. I made the mistake of purchasing a high-​end washer and dryer online and ran into some problems with delivery logistics. The problem I encountered would not have happened if I just placed my order in the store.