Aardvark Plumbing Heating HVAC

I called after looking at all of the wonderful reviews, and decided to give it a shot. I could not be more disappointed. While there technician arrived on time, he left within 2 minutes… Not answering any of my questions, and literally ran out the door. Sure, they don’t charge for initially looking at the issue, but it’s $ 150 for a diagnostic. I was ready to conduct one, but the technician did not have any of his tools on hand and had to wait until the morning. For a first-​time homeowner who is looking at the market for heating and plumbing, I could not be more disappointed and will not go through them ever again. Perhaps it was the specific technician who seemed to be in a hurry, or this company is not as good as it used to be– either way, complete and utter disappointment.

This is the first company I called because they had the most reviews and the highest reviews. When I called them I find out its a cell phone cell phone number to a technician who told me to text him my location and he would get back to me. He did not get back to me that evening and did get back to me the following day. He came out that day but was only here for about 15 minutes. He had no work truck (he was in his personal car) and he was able to diagnose the problem. I had a busted pipe upstairs. I also got suggestions like, «you should rip this thing out and put a new one», or, «you should just spend the money to tap into a gas line». It seems he didn’t have a whole lot of knowledge with my boiler. He told me he could not repair the pipe today, but could tomorrow .
Tomorrow came and went and I got a text message saying now he won’t be able to come today but he would «100% be able to do it tomorrow». I told him I needed this fixed as soon as possible and he said he could possibly come out tonight. I said that’s fine. Further text messages got sent by me but no reply from him. Needless to say he never came out that night. Now we’re at tomorrow, which is the day he guaranteed 100% he would be able to get to me, and a morning text to him was not answered within an hour. This company does not have very much reliability when it comes to replying to their customers and honoring their appointment times. It makes me feel like my business is not important to them and therefore I chose to go elsewhere.

The morning of our appointment he Omar showed up 20 minutes early, focused on finishing the work, got it done within the expected window (this included a quick run to Home Depot for supplies), and left the bathroom looking tidy. Omar was polite and answered questions about other work I might need to have done in the future — I wouldn’t hesitate to call him again for those projects. While it wasn’t included in my initial quote, he was kind enough to call helpers to bring the old sink down the stairs of my walkup building. Thanks for a job well done!

What a sleazy operation. They never show up or they show up 5 hours late. They try to rip you off saying you need work that you don’t. Then they walk off the job when they realize the repair is under warranty.
DO NOT use these guys. There are a thousand better plumbers on Long Island.
If I could give them NO STARS, I would.