Body Rebuilders Physical Therapy

I don’t typically write reviews but my experience at Body Rebuilders has been so good and so utterly different than Jenn A.‘s or and Sunny A.‘s that I feel I need to respond and share my experiences.
After seeing a number of other therapists over the years, including a few very competent people at Good Shepherd Penn Partners in both Radnor and on Market St. in University City, I changed to Body Rebuilders because it is much closer and easier for me to get to and was recommended very highly by my primary care doctor, as well as a friend who is a medical person herself. The staff at the front desk have only been friendly, helpful, and very professional. Much more important, though, the therapy I’ve received there is so superior to any I’ve received before that I wouldn’t consider going anywhere else.
My primary therapist is one of the co-​owners and is superb as well as incredibly kind. Her initial evaluation was more thorough than I’ve ever experienced and her treatment is equally excellent. If I’m in a lot of pain, she takes the extra time to make things right and has been very encouraging and helpful about developing a home exercise program and using their gym following my appointments when I’m up to it. When my therapist is out of town, the person who covers for me is also excellent and their approaches, while not the same, have many overlaps and they are both very helpful. I should also say that the treatment is primarily manual, something hard to find in most places and during your appointment you are the only patient and in a private room, where at many other practices, the therapist goes from person to person and circles back. The personal attention and focus are probably why the treatment is more helpful than any I’ve had before.
Note: My experience is much closer to those whose reviews for Body Rebuilders were not recommended and easy to miss. While I understand skepticism about positive reviews from new reviewers, we all have to start somewhere. I now feel wary of other reviews and look for those that are more hidden.

I’ve been a patient here for about a month, and I think that at this point I know their staff well enough to leave a review with confidence. Everyone at this PT center has been very professional and caring. I have previously seen 4 physical therapists at other PT centers, and none of them could figure out what was really wrong with me/​how to treat my condition, so the exercises I used to perform actually made me WORSE. My PT’s at other centers often treated 3 patients at the same time, and clearly, that kind of patient ratio negatively impacts patient outcomes. It was very discouraging and I became distrustful of PT’s. I went through pretty much every other type of treatment, acupuncture, deep tissue massage, prolotherapy/​PRP, you name it… I had no improvement.
Finally, as I was approaching surgery, I decided to give PT one last try. My condition has a foundation, and their website recommended Body Rebuilders. I am a healthcare professional, and as far as I know, my therapist Amy (co-​owner of this business) is very knowledgeable about my condition. The PT-​patient ratio here is 1:1, which is GREAT! Before I came here, both of the co-​owners spoke with me on the phone because I wanted to try PT but was somewhat hesitant to do so given my terrible past history with PT. They reassured me that they have successfully treated many patients with my condition, and answered my relevant medical questions. I am very grateful that they were willing to go the extra mile to talk to me. They seem like genuinely caring healthcare professionals, which is not that common in my personal and professional experience.

I’ve been a patient at Body Rebuilders for more than a decade, so clearly I think they’re wonderful. I’ve been treated by both of the owners for a chronic condition and for acute problems by several of the other therapists. I’ve always found them to be kind, caring, and very knowledgeable. They’ve helped get me to a place where I’m not in pain all the time, and for that I am extremely grateful. I highly recommend them.

I am eternally grateful for the physical therapy that I receive from Body Rebuilders. They have changed my quality of life for the better. I was in an accident and slipped several discs and tore my tendon. These guys work tirelessly with me to get my functioning back and reduce my pain. It is a combination of experience, caring and a fully equipped facility that make this healing possible. I would highly recommend this practice as being one that can truly change your outcome.

Left 2 messages to schedule an appointment but nobody called me back. Finally, they responded to one of my emails and scheduled me for an evaluation session.
In the meantime, I had several phone calls from them to obtain all the insurance information and to make sure I will show up. When I arrived for my appointment, the receptionist requested additional paperwork from my doctor, which nobody had mentioned before. They bluntly refused to see me on the excuse that I did not have the proper documentation, which I could have brought with me had they informed me at least in one of the several phone calls I had with them.
I lost half a day not getting anything but aggravations.
There are many other physical therapy businesses around that can treat me decently.
I guess i will rebuild my body in another place.
Very poor customer service, very inconsiderate staff and totally unprofessional.