Louis Vuitton Bal Harbour Saks

I’ve visited several Louis Vuitton stores including the Costa Mesa, Beverly Hills and Las Vegas. I went on a trip to Miami Beach and my glasses broke after a day on a yacht party. Being on vacation in a hot and sunny location I had to see if I could get them repaired/​exchanged. At the same time I wanted to do a little shopping. When I spoke to salesman Carlos he right away accused me of sitting on them, which was ridiculous because I’m a male weighing at about 240lbs. If I would of sat on them they would of been broken to pieces. Anyways I also found some shoes my gf liked but they didn’t have her size so carlos wrote down my email and cell phone number and said he would call to help me purchase these shoes. Never did I get a call or email about the shoes or on the status of the sunglasses situation. I stopped by the next day while in vacation to ask why he never sent me an email or called about the shoes, he lied and said he did. I walked away knowing he was a liar and when I got back home I had to stop by my favorite Louis Vuitton store which is at the crystals mall in Las Vegas and had them verify what happened to my glasses. A couple days later I get an email from Carlos stating they can’t do anything about the glasses. I really feel that if you’re spending this kind of money there should be some kind of customer service that exceeds expectations. I don’t recommend shopping at this location and for being the first review at such a store I’m sure others feel the same way. Btw this is an old review that was meant to get posted long ago and I feel I should still post it because of the bad experience