The UPS Store

Great service and attitude. Was there today to notarized some papers and was nice to know that there’s always a notary there. I never really been here before except to drop off packages but they have several different services to offer not just shipping.

This store is a big waste of time and money I will never spend another dime here. Employees are rude and not helpful one bit.

Well, they were alright. I had my fingerprints done. I dont think the staff were very friendly. The manager though was very helpful. the staff was forcing me to include my address on the form when the form clearly states that it is only required for youth org and other special circumstances. I did not like when they cannot follow the instructions written on the paper. They asked me for my phone number, too which was not even required.

For everyone complaining, buy postage online and just drop the boxes in the store here. Cheaper and hassle free. I never had problems when I buy postage online. I was once charged more when I bought iPad postage in store here. Not all employees were friendly but who cares anyway, just drop the package! It’s a conveniently located store for usps and ups.

DON’T WASTE YOUR TIME AND MONEY.
The individual by the name of Jennifer is by far the most rude of them all.
She tried to charge me nearly $ 25 additional for shipping because they are «NOT UPS», rather, a franchise and they don’t have to honor the pricing that you purchase online.
When asked for further clarity about the store not being UPS and the upcharge for shipping, she stormed off saying «I’m not going to stand here and argue with you about this, because I just told you what you need to know». As she walked away, she got on her cell phone to presumably check her Facebook while whispering to a very nice clerk (Dorsy) that she should deal with me… just because I wanted more information behind the up-​charge.
It’s only natural to question such a difference in cost. Dorsy even questioned Jennifer when she checked me out because the cost for my shipping was what I originally expected.
I recommend that EVERYONE CONTACT THE OWNER: ISSAC if you have a bad experience.
Just go to another store– it’s not worth the embarrassment and high blood pressure.

By far the worst UPS store I’ve been too. First, their sales people are incredibly rude — and by «people», I mean one girl in particular, who always gives me an attitude and talks down to me every time I go in just to drop of my prepaid USPS packages. «Why don’t you just take it to the post office? Why don’t you just drive it to camino media, it’s not that far?» Well why don’t you just do your job properly and stop complaining about having to put a package in a box?
On top of this, they charge an extra $ 1 for dropping off USPS packages over a certain pound. I’m no sure why they need to charge when they aren’t doing any work on it, but I guess handing a package off to a guy in a truck is REALLY difficult these days.
Skip this place and go to the UPS store on Panama — same exact franchise, and they don’t charge extra for dropping off packages and they don’t have such rancid employees.

I live walking distance to this store, so its a matter of convenience instead of going clear out to the USPS post office. I don’t like the fact that they basically charge double postage on USPS first class shipments, I think I will start weighing it myself lolz…
Anyways, The head girl that works here is very friendly and makes me feel welcomed. Its interesting that shipping UPS never results in the same price twice. It starts at $ 9 just to ship a regular letter via Ground. Expensive, but its also next day delivery to most parts of California, so it beats Priority Mail if its urgent.
The store is almost always busy, but they do a good job moving people in and out. They also have copy and fax machines. The actual packing supplies are almost non existent, I think even Albertson’s next door has more selection in that regard.
Overall, pricey but a time saver.

I went in there yesterday to drop off a prepaid box. I didn’t have it taped because the last time I went to a UPS store, they had tape there I could use. Before the girl tapes it up, she tells me it’s a $ 1 for them to tape it up… Ok. I tell her I’ve been to UPS before and they have never charged. she said it’s a «new policy.» I say fine, since I needed to get it mailed out. I could have walked over to the Dollar Store and bought my own damn tape. Then as the other employee is putting my prepaid tag into the UPS sleeve, I remind her that there was a separate sheet that needed to go into the sleeve. and she says rudely «if you give me a minute.» Well excuse me. she never even acknowledged it was there so I wasn’t sure if she saw it. Then, they go to ring me up. And that’s when they tell me that bc my box is too big to fit on the shelf, I would have to pay another $ 1. Wth?! Bc of the size of my box? Then she rudely says, «This is a USPS box, and as a service, you have to pay me $ 1 to take it to the post office bc it’s too big to fit on the shelf here.» or some nonsense like that. ?!? I was extremely pissed at this point. Again, never was charged before for this same size box. I said if I would have known that obviously I would have went there (USPS). She points to the policy, which is behind the counter and 5 feet to the left of the register. where noone can even see it. I say well it should be there, and point at the door. That way we would known the mess that we’re walking into. Why wasn’t I told that my box was «too big» upfront, not when you tape it up, then add on another expense. They were so freakin’ RUDE it wasn’t even funny! As I walk out, pissed off, they say have a nice day or something. what an oxymoron. Esp when you gave me nothing but your foul attititude. If I could have given her my reply, I would have been much happier. Management needs to whip their employees into shape, tell customers upfront everything they will have to pay for, and get an attitude adjustment and stop treating their customers like TRASH! UPS nickles and dimes you for everything, when it would be free to send it thru USPS with your prepaid tag. I’m not sure what this «policy» in the store says, but I’m pretty sure it’s a paragraph just stating that the employees can charge you whatever they want under their discretion. I tried to find the policy on the UPS website but didnt feel like looking thru all the crap and policies on there. Go somewhere else and spare yourself! Please! I will never go to another UPS after this experience. Who needs them anyway?! Bye Bye CRAPPY UPS!