Sephora

My favorite place for makeup. Love all the new faces I’ve been seeing. Everyone is very helpful. Shout out to Moony! She is fantastic!

Visited this location last night… I was never acknowledged even after 15 minutes. I walked up to 2 employees who were chatting and fixing their makeup and asked for their help… She told me they were with other customers and I’d need to wait. I said «I’ve already been waiting. Guess I’ll go to Ulta.» The girl rolled her eyes and said «Bye!»
So rude! I won’t return… Regardless of my coupons and points. I’d rather be treated like I matter.

Always so rude ! Couldn’t even wait so I can use my damn coupon! Online it is now! SMH!

I seriously have never been treated with so much rudeness in the years I have shopped at sephora. I literally spend thousands a year here. It’s my favorite store. I love most of the staff, but today two employees including the manager named Marissa and Michelle refused to return a set that I purchased barely a week ago! They said I used over 50 percent of one of the products. Like ummm hello? How? I literally just got it. I purchased the set considering it had a product I wanted to try I knew I loved the other stuff. So I tried the product for a couple days. Let me begin by saying the product wasn’t filled to the top. It was a mask and like a mask you need a considerable amount for your face. 3 times I used it! Decided it wasn’t for me and with that 70 dollars I would just get the full sized oil and face wash. It was a fresh set. They were rude about the return and refused it. I have never been refused a return EVER! It’s not like the money wasn’t going back to Sephora. I literally spent 300 dollars with that purchase and was about to spend more after my return, but considering their rudeness I left. I will be calling sephora corporate because my jar was not filled to the top and 3 times of use cannot be considered half used. I want my money back!

I love Sephora but I honestly don’t love this location. When I go other locations in LA I always get greeted coming into the store and someone always assists me, but in Bakersfield all the employees talk to each other and don’t really care to help. The only nice person is the one at the register and of course their nice.

This sephora is absolutely stingy with samples. I think the employees think it’s there own actual products. You have to literally beg for a sample and even then they act as of its a crime.
The sample makeup they have for you to try on is always a mess. It’s dirty and dried out and a lot of people steal the samples also.
The employees ignore you and never greet you either. They have a big employee turn over also no one individual works here for too long. The staff is not trained in finding the right foundation color so it’s easier to just do it yourself. I dislike shopping here and don’t go into this store like I used too.

I am falling in love with these sephora’s. You rack up points to get free items, for your birthday you get nice gifts.
Today I went to the sephora based on a sample that was given at another Sephora’s.
I almost didn’t purchase the perfume because one of the sephora’s beauty aid assistant stated they didn’t have it. But thank goodness another beauty aid assistant overheard her and directed me to the rear of the store where Aries was waiting to assist me. She directed to the brand called Fresh which had that sample I smelled at the other Sephora. It is called Brown Sugar. She also invited to smell a few other fragrances by Fresh which were very nice as well. She was so helpful, nice and patient. We even goofed around a little. Aries rocks.

customer service is poor
they greet you then they become selective on the people that they help. 10 mins in, i finally get assistance and after he helps me out on one product with his knowledge, he checks out. I get my product after much self deliberation and I leave. This city’s sephora customer service is the worst I’ve encountered in california – (was I being pre-​judged and treated based on my ethnicity?)

I went in today looking for a lip gloss, and there was a really rude gay guy there that yelled at my daughter because she was helping me find the color he could of said close the cabinet please instead he kicked it closed with his feet really rude and made her scared.
she’s only 10 yr old so he scared her! That really pissed me off the other employees were really nice just not him! Hopefully they show him how to properly talk to saphoras clients I’ll stay going to the jc penny’s one won’t go bck into the big store in the mall.

Unlike the many Sephoras in North America that I have been to, the staff here are just not on the ball.
I feel bad that they were looted by thieves over X-​mas. Not good. But staff really should be walking around the store more, observing, engaging customers and providing service.
Every time I go in, they do not have the products I need, in stock. They are just constantly out for whatever reason. The samplers are also out, just sitting there sad and empty. For weeks.
This store needs home office attention as Bakersfield needs a good, functioning Sephora! We do not have a lot of other options for such products in this city!
I do like that they are in the Mall but they will not make any money if they do not get stock coming in!

Two stars because they have the things I need…
But knocked off three because they ignored me and I felt like they were doing it on purpose. I’m not sure if it’s because I look young that they didn’t take me seriously… I thought that was very sad lol
I think jcpenny sephora has better service.
But every single time I go here I get ignored

I have nothing bad to say about my many visits to this Sephora store. On my last visit I was searching for a pore minimizer and deep facial cleanser. Two of the girls spent about 20 minutes helping me, and they did a computerized search for the specific questions I had. It was very informative. I purchased Glam glow supermud and some other products and was very happy with the results. I have had my makeup done here for special occasions, and also on a whim with my two daughters when the Naked 3 palette came out, and every time I visit no matter who helps me, they roll out the red carpet. Love this store, love the selection, great staff. Always sent home with oodles of samples! Enough said.

Went into Sephora in the mall. No one ever ask if I needed any help and then I waited and waited and waited some more when the one clerk at the register couldn’t seem to get a return done. Someone (management?) came up to help and called several times for another clerk and no one responded. She finally helped me. You website states «3 free samples» yet I wasn’t offered any! When I asked about them 2were found and I was told to pick one! Not my first time with poor service in this store. Very poorly run in my opinion. Think Ulta will get my business from now on!

Went in to window shop for things that I would buy the next time I came in and ended up buying what I needed and then some. Daniela helped me find an eyeshadow primer and even gave me advice on eyeshadow colors that would compliment my green eyes and my purple hair and hooked me up with some travel brushes that were on sale that I didn’t see. There were two other people that helped me but I didn’t catch their names. Everybody there is super friendly and very well educated in the products they’re selling. I was able to describe just what kind of makeup I needed and I didn’t feel like I was being judged and I was even able to joke around a bit with the employees. I know that new Mac store just opened right across the way but I don’t think I would ever shop there just because of the difference in customer service.

They got what you need! =D I love their eyeshadow options, their flowerbomb perfume and all their other great make up options! (Laura Marcier, Benefit, Philosophy, Kat Von D Makeup, makeup forever, etc)

Every time I have visited this store they are friendly, helpful and go out of their way to make themselves available. My last visit Carrie helped me she was so nice! Highly recommend this store!

Pretty decent Sephora. Not as big as the one in Santa Monica at the Promenade, but decent. I’ve always had subpar service here, though. Once it took 40 minutes for a woman to get me a sample of perfume. This one is also REALLY stingy with samples– they’re supposed to always offer them so you can try and decide what you’re going to buy. Not here. It’s like they refuse to give them up. as though we’re not aware you have huge drawers full of them. Okay, then.
Four stars simply because I’m still thrilled Bakersfield got a damn Sephora.

I not a big fan of going to the mall but I’ll brave the crowds for Sephora. It’s a good make-​up store and they have a great staff! Carrie is the best, she can help you with any and all of your make-​up needs =) I always end up leaving with exactly what I want and probably a couple extras too!

The beauty specialists here were helpful, friendly, and professional — ZERO pretension.
I left the place with a smile on my face and that’s kinda rare.
They went above and beyond to meet my aesthetic needs and for that I’m truly grateful — no seriously, I felt kinda guilty.
The MAC consultants could learn A LOT from them.
Ever notice how the MAC «chicks» have this elitist air to them?
Here they actually treat you like a human being who’s trying to look and feel good.
Sure, their product lineup tips over to the upscale/​pricey side, but I think the intangible feeling
of being treated like a God/​Goddess outweights it: the security guard even smiled and said «bye» to me.
They look cute with their walkie talkies too.

Best place in town to go for beauty products: skin care, make-​up, tools & more.
The staff is ALWAYS helpful and friendly. They always are able to help me with any questions I have.