Sarku Japan

Not the same as before when the old men use to cook and sing for the customers (1990s-​early 2000)
The younger men cooking are very sloppy and the place looked dirty… I understand it gets extremely busy but the older generation chefs kept it spotless. didn’t matter if it was busy or not.
Good food nonetheless but I found raw beef in my meal. :(I guess it depends on who is cooking.
MIGHT not come back here for awhile.

I love the food here. I almost feel healthy eating their chicken plates. Almost lol.
The chicken is cooked fresh in front of you and the line moves quickly, even though it’s usually long. Quite honestly, it’s one of the only restaurants in the food court that I’ve seen even have a line more than 2 people long at all which should tell you something.
I never get extra sauce but always get extra hot sauce and veggies. I know I just had some yesterday but I want some again… I’ll wait a couple of days so no one can say anything to me lol. If you haven’t tried this place, just try it. It’s basic teriyaki cooked fresh. Yum!

I always have such an awesome experience when I go to Sarku. My food is always fresh, of course I watch them grill it… My veggies are always al dente, just how I like them… Great customer service… My go to place for teriyaki chicken and shrimp… They also have beef, but I do not eat beef… My husband loves loves loves it… His fav… Also I don’t eat fried rice, white rice nor noodles but they do have them… My husband said their noodles are amazing… So go and try it out… You will not be disappointed…

This is one of my favorite fast food places, but lately it hasn’t been looking as sanitary as it used to. The line up is a little bit unorganized and the guys cooking leave a little mess behind when serving you the food.
Food still tastes great but I don’t like the fact that the food being prepared doesn’t look as clean as it used to. Maybe a little organization can get these guys back up but right now I’m giving them 3 stars.
The food cooked on the flat top is yummy and I would definitely recommend this place. They just need to get their stations in order. I don’t know about anyone else but I like my food prepared at a clean station.

Good fast and tasty place to come get some quick satisfying food. Customer service is good and quick to deliver your order.

I visit this Sarku every time I eat at the mall (Valley Plaza) where it is located. As usual, the teriyaki chicken was fantastic. The large pieces of chicken were cooked perfectly with just the right amount of char/​crust. The sauce was also great. This time I ordered with shrimp and the shrimp were small but tasty. The white rice was good and the veggies were a bit undercooked.
They had a very long line but it moved super fast. I will continue to visit often.

I used to love this place, now it’s aight. Why did you guys stop making fried rice? Noodles are good but rice is wayy better. Sorry Sarku… You’re just in the middle now.

I can write 4 paragraphs about this place. I’ll keep it short I love this place taste so good, I’m a regular so are my parents. Sometimes the teriyaki chicken is under cooked. The rice isn’t the best .
Today I sent my boyfriend to go get me some sent him a specific text of how I want it. He ordered it. They gave him the wrong order, he told them he didn’t want that, they aaaallllllllll stood quite. He was there like a dumb ass until he got into a little argument with someone else and they told him he had to pay a dollar extra to get the right order. And when they did they gave him the most clumpy fried rice & the teriyaki chicken was waaaaaayyyyyy under cooked. Lost about 5 loyal costumers because of that.

Love this place every time that I am around the valley plaza I make sure that I am finding a way to get some! Haha sometimes they do take long keep in mind that they make their chicken fresh and there is usually a long line, but in the end it is worth it!

It was okay, but I prefer my chicken and shrimp well done (Me personally), Noodles were Great, also a bit confusing about picking up your right order.

Great food with great portions! Only about 4 items on the menu but it seems to be the entire malls favorite. Very fresh since it’s cooked right in front of you and the price is very reasonable.

Horrible facility. They should be shut down!
Recently visited this place and they had a short line to my astonishment. They usually have a long line, so they seemed bored and one of the cooks was trying and practicing his tricks with his spatula and forks, when all of a sudden he drops his spatula on the floor. He bends down to pick it up and continues to try more tricks on the cooking surface. He then continues to handle food with it when I said «hey, dont use that, you need to wash it, it was on the floor».
The cook had a confused look on his face like he didnt understand what I was saying and I continued to gesture to his spatula that it had fallen. He and the other cooks kept talking to each other in their native language and one of them obviously spoke english and whispered to him what I was trying to get across. He seemed to walk to the back no longer than 5 seconds and returns with the same ones, not clean, still same stains from the food.
The other cooks continue to talk in another language and look at me with a vile disgruntled manor as if they wanted to fight me, like I had done something wrong or offended them. An ugly short fat cook tossed which was a very small portion of meat that I should have gotten on my plate and ignored me when I asked for more sauce and the correct portion. I wanted to show the owner or manager my plate but they had no one working there like that. I kindly went to the trashcan and disposed of that filth.
Bottom line, yes the food is sort of good, but after their horrible, vile, repulsive customer service and hygiene I will never be returning.
I contacted the health department and they said they will file a complaint and start an investigation. Hopefully they get shut down.

Best terryaki in town!

We only eat here when we visit Valley Plaza. We go to Valley Plaza about once a year. Sarku Japan is the best choice offered at the food court. I’d have to give them 3.5 stars. They are better than okay, but I’m not quite a fan.
I always order the same thing every time. The chicken teriyaki with stir fried vegetables is delicious. Sometimes I order it with rice, but most often I have the meal with noodles. The teriyaki sauce is very good, and I do not believe they put any MSG.
If they were not located at the mall, then I would patronize them more often than once a year. The prices are affordable, and the portions are generous. Give them a try if you are hungry while shopping.

we need more of these in town

I thought the food was just ok, but the service was unfriendly, unhelpful and totally not customer oriented. «This is what we sell, take it or leave it» was the attitude. Let’s hope the staff during the week wears a smile.