Rite Aid

I come here for the ice cream and to fill the prescriptions for my medications. Other than that you won’t find me here lol

Ice cream department is never stocked and very frustrating every time I go in with my family. Hardly anything is available. The other night I took my family and ice cream area was closed down. They said they had no hot water in nearest sink to dip ice cream scooper in. My question is regardless of their of comment… Where was all the ice cream then? None in freezer area and hardly any in the department. They obviously did not reorder. I am done wasting my time with this place. Too infrequent and manager (black woman) is unprofessional.

Their 1 hour photo should be called 1 day photo. They’ll treat you with complete disregard. Don’t waste you’re time.

Yesterday, around 1pm, the girl who was serving my ice cream was so freaking gross. It didn’t look like she washed her face, her hair was all over the place and not kept up neatly, her cloths looked dirty and wasn’t straighten out right. She not only got what I asked for wrong, she hardly even talked, only time she actually said anything was when we where leaving. If you’re working in customer service you need to keep a clean profile, clean cloths hair and face. But this girl looked like she just rolled out of bed. Please keep your employee’s at a standard of hygiene cause that was just fucking gross and careless.

Rite aid on mtn veron fucken sucks ass they promise your meds will be ready when u pick them up bull shit i came to pick meds n thses lazy fucks told me meds are not ready last time i come to this rite aid

The worst customer service. They cannot find prescriptions that have been dropped off and add an hour to your pickup time.

Staff is always friendly here good place to get ice cream real clean store great prices

Needed a medicine filled, had just got out of the hospital was tired and in pain, I thought it was going to take 15 minutes max like at walgreens nope 3 hours ! And no I did not wait in the store I went home and tried to keep my self awake so I could pick up my prescription. There customer service sucks !! I don’t care what degree you obtained it how much you make being kind is important !!! And I got every thing but kind. I will never use this place for any thing again.

You know… I know if you’ve been to one of these stores you’ve probably been to them all. That probably applies here… BUT this one seems to be chronically understaffed.
Throughout the year, I’ve visited this store a dozen times at least and it’s always the same old, worn out and tired elderly worker I see here every time. With a line piled up 6 – 9 customers deep.
Get some more help here.
It’s gotten to the point I drive past this location. To go to another location that doesn’t seem to have the staffing issues.
Rite Aid Mt. Vernon, 2 stars.

This review is about the freaking Wrong Aide on Mt Vernon. After years of utilizing this place, and getting very courteous service by One associate only her name escapes me at the moment…
This place got on my last nerve. Every time you go it is a long wait in drive through, whoever said it was 3 – 4 min wait is crazy. I was on Workers comp and we all know how that is, you are treated with disrespect. I waited 3 weeks for prescribed pain med I had an wc prescription card, it had been reviewed by the medical revue
Board and authorized, Wrong –Aide said they haven’t answered us we keep trying, not true!
I dropped off my husbands prescription on Tuesday morn, the lady said it won’t be ready till after 11 on Thursday I said that was fine, they asked for a phone number and I have a correct number. Saturday we try to pick it up and New Associate tried to locate the order, she then came back and said they didn’t fill it because they needed insurance on my husband, nothing has changed, besides they never tried to
Call us to explain.
She told me I would have to get out of line and it would take a while to fill it if I gave her the insurance, as I thought about it I said DONE! This place SUCKS!
She then explained that I needed to get out of line so she could help the next customer! I said you aren’t done with this customer. She said I was taking too long and she had to help the next customer, I said I am not moving… It took her 10 mins to even help me once the customer ahead of me had driven away, she argued with me about this matter, I explained that she is wasting time arguing if she would just give
Me my original Prescription, I would happily go else where. She said no get out of line I said I AM NOT LEAVING! She finally said wait I was hoping she would come back with a Supervisor, however she didn’t she went within 5 mins and retrieved our prescription. I told her it was their fault for this mess and she said no we would have called I said no one ever called and stupidly she said what did they tell you… I said NO ONE called! I got my prescription and will never ever visit another Wrong Aide again not any chain pharmacy. Ignorance, rudeness and arrogance will not be tolerated! Buy locally is my new motto!
You suck new associate!

Update 2: I’m working temporarily in the Fresno area and started using the Clovis Rite Aid. Super efficient and caring employees on 3 visits. I think the Mt. Vernon location is just poorly managed.
Update: I’ve gone back to using the «pick-​up» window only. My physician’s office uses Rite Aid’s on-​line prescription system with some success. If I see more than 2 cars in line at the window, I’ll come back later. So far, so good with this approach. I still won’t walk-​in for a prescription.
Original review: This review is for the pharmacy at the Mt. Vernon location. The drive-​thru area is divided into «drop off» and «pick up» lanes. I’ve never used the «drop off» lane, but the Rite-​Aid process for picking up an order is actually quite efficient and well-​managed. When I reach the window, I usually get my prescription paid for in 2 – 4 minutes. For whatever reason, the patrons of this store are uniformally slow — I have never spent less than 10 minutes in line to reach the window. Not Rite-Aid’s fault, but the reality of this location.
If you’re picking up a prescription inside the store… don’t. No organization. Confused clerks running around in panic mode. When you are sick, the last thing you need is to spend 45 minutes waiting in line. Last week, I went in 3 times, at different times of the day, for a non-​critical prescription and there was a ridiculous line every time.
I lived within walking distance of Rite-​Aid locations in Fresno and Oceanside — never had this problem. I don’t visit this location any more.

Get more employees!!! Always takes too long. Not enough help. I ONLY come here because it the closest to my house. Expensive too. Kinda sucks.