O’Reilly Auto Parts

I’ve been to this particular O’Reilly location several times and the customer service is really mixed and all depends on who you get. Some of the employees here seem highly knowledgeable and some not so much. But then you get those who are willing to help and those who just make you feel like you are bothering them.
My most recent visit were to purchase wiper blades for my wife’s car since the season is now changing. I entered and went directly to the aisle where the wipers and I begin to use the computer to find what type of blades I need. But while trying to do so I am approached by an employee who asked what kind of car do I have. My first thought is, «Wow this guy must know this by heart», guess again. He went to use the computer I was trying to use. Now while I understand he is probably trying to help, it completely made me feel like he thought I couldn’t do the same.
I am not offended by his gesture but I thought that was a bad approach with customer service. He should have asked if I was good with using the computer or would I like help with it, to me that would’ve been a bit more polite.
That won’t stop me from coming here again because I am not easily offended but other could be. I’m not an avid fix it yourself when it comes to cars but when I do need something I will be back. Plus it is down the street from where I live.

Thank you to O’Reilly Auto Parts on Gosford for working with Speedy Smog on White Lane, in continuing good customer service with regard to your warranty policy.
Making a grandma’s job a little easier.
CoCo

These guys are young but super helpful here. They definitely know their stuff and will go out of their way to help you.

Arnold has been there a long time and I get good service from them. If the parts not there they usually can get it later that day or the next day. I’ve been going to this location for about 6 years and it’s nice to see longevity in keeping an employee.

As if going to the auto parts store is fun since it usually means something is wrong with your car at least this place has helpful employees.
I fall under the group of women that know enough about cars to not get taken advantage of but other than changing a tire or air filters I don’t know how to do much myself.
They helped my change my wiper blades on my new car when I didn’t know how and actually showed me so I would know how to do it next time.
They checked our battery and set us up with a new one with no problems.
I went in the other day asking for a product that would help me lift up an oil stain made by my neighbor on my driveway and they gave me a good product to help the stain as much as you can possibly do for that an even recommended the more affordable option.
Nice employees and good customer service

Worst service ever! I purchased a new ac compressor with all the additional parts needed. I spent over $ 300+. After a year the thing gave out. But no problem because I have a 2yr warranty. Not. I came in to get my money back exchange the compressor and now these ppl are telling me it’s not the correct part. That possibly I swapped it. Why on earth would I swapped the thing out if it’s broken to begin with and I have a warranty??? These people obviously don’t care for customer service. I will never purchase from those company ever again.