Hawley’s Window Coverings

We just recently bought a house, and were referred to Hawley’s for our window coverings. They provided prompt and courteous service on the phone, and when they came to measure and give us a quote. The prices were very reasonable, so we went ahead and ordered them. Our blinds were just installed, and they look great! Couldn’t be happier with the service and quality of work from start to finish.

I would not in good conscious recommend Hawley’s to my friends. I ordered 7 blinds in September 2014. Two windows were narrow and required an alternative valence. In February, the installer came out with valences of the complete wrong color. My suspicion is that the valence were not ordered with the original order and the replacement order was made with a guess at the color of the blinds versus my agreement with the salesperson. About a month later true white valence were brought out — again another guess at color not agreed upon at the time of order. It is now April and I am still awaiting valences. Hawley’s is a good value if they can get your order right the first time, but their internal QC and communication has a lot of room for improvement. Their working hours are also incredibly inconvenient.

After spending a few thousand on shutters & blinds, we continue to have problems with the blinds … strings breaking. Although they are fixed free of charge at this point, I’m not sure how long they’ll guarantee the work. Also, have problems with calls being returned and the owner (James) even seems put out when he shows up to pick up the broken blind (s). He & his staff could learn a few things about customer service. Today, the girl that took my call came back on the line & said she couldn’t find my information. I told her, «you didn’t even ask for my last name, so of course you couldn’t find it».
The only service they will get from me is to do the repairs that their company caused by buying cheap products. I will never purchase from this company again. They don’t care about the inconvenience they are causing me, and instead make me feel as though I’ve done something wrong.