FedEx Ship Center

We had a shipment of seafood coming from Alaska that somehow did not make it on the intended day. We did receive a phone call from the Bakersfield FedEX office letting us know we could either call them back and come get the package ourselves at the Airport Drive location or they would put it on a truck for delivery the following day. For some reason the status was not updated and I was confused and anxious since this was a very expensive box of seafood that we did not want to see spoil. After talking to the main FedEx Call Center (Customer Service) they gave me the Bakersfield direct number since the call center could not reach anyone at the Bakersfield office. [Of course, they were extremely busy, it was Christmas eve.] When I called the Bakersfield office, I explained my situation, was polite, and guess what? I received the most courteous service in return. A little sugar or honey goes along way to getting good service. She located the package, called the driver, and let me know exactly were he was and that he should be to my location that afternoon and if not he would call me to arrange delivery. Thats service! Hats off to whomever I spoke with. Thanks!!!

I typically receive packages through UPS or the post office, but apparently the Company I ordered from used FedEx and I would not recommend. I received a slip on my door yesterday saying that I I had missed the delivery guy and the only box checked was that I could pick it up off Airport Dr. I went in this morning and after the employee scanned my door tag, I was informed that it was out for delivery. She apologized that the driver did not note on the slip that three delivery attempts would be made and that he should have. As I walked away, I overheard her tell a male employee that it was the second one that he had not made the notation. While she was not rude to me, i would never use them again. An apology is hardly sufficient when I have to drive 5 miles each way out of my way for a package that wasn’t there because of your employee’s failure to document properly.

I have never been treated so bad in my life!!! So my husband’s cell phone broke and so we called the cell phone company and they told us that it would take 3 days for them to send us a new phone, we needed it sooner so we paid $ 12 for them to overnight one to us. So the next day I patiently waited for FedEx to deliver it to our house, but had to run a few errands. I called Verizon and asked if they sent it off to us and they said they had and they gave me the tracking number. I then called FedEx & asked them if I had to be home for them to deliver it and they said they needed a signature. I tried to get home before they came but when I returned home, I had a note on the front door that said I needed to come to the store on Airport Drive in Bakersfield after 5:30 to pick it up (they close at 6:00).
So I waited until 5:30 and brought my driver’s license & the note they left on my front door. When I walked into the store, 2 women were standing behind the counter and another woman (African American) was leaning over the counter (from the customer’s side) talking and laughing. I waited for the woman leaning over the counter to get done laughing and move out of the way (walked behind the counter to the back) so that I could approach the lady to give her my paper. After I gave her the paper and my license, the lady told me that she can’t give me my package because it was in my husband’s name and my license did not have my new address on it. I told her that my husband is the manager of a business and could not leave to pick up this package. She was very rude and didn’t seem to care. I was so upset that I almost started crying. I asked her how would I have the piece of paper if I didn’t get it from my house were they were delivering the package, then the 3^rd lady that worked there said that people can steal these to try and get people’s packages! I asked to speak to the manager and she said very rudely, «No Problem»
So after a few minutes, the African American lady comes from the back. She very RUDELY said, «can I help you» I explained to her that I paid $ 12 for my husband’s phone to be overnighted to us and she had the nerve to say, «really» ??? «I get things overnighted all the time from that phone company and they have NEVER charged me anything» I was thinking, Are you kidding me? She is trying to call me a liar? Anyway, I pleaded with her that we needed the phone and she cut me off and was very rude and said that she can’t help me and that he needs to come in! So I asked her if I can call Verizon and have her talk to them and she said that I can try.
So I called Verizon and was on hold to talk to a live operator and then I remembered that I had a PG &E bill with my name and new address on it in my car. So I went out to get it and I came back into the store and asked the first cashier if that would let me prove who I am. She looked at the bill and handed me the clipboard and told me to sign my name. So I did and she handed me my package! No apology or anything else from her! All I have to say is that the African American woman has NO BUSINESS being in management! She has no people skills and it goes to show that when you give her just a little power, she obviously can’t handle it!