FedEx Office Print & Ship Center

The best thing about this location is Charlie Brown. He is extremely helpful and pleasant to work with. Several of the other personnel are helpful too. The location is great too. I give this place only 3 stars because the reported hours of operation are not posted correctly online, by phone or on the location’s front door. They are supposed to open at 6 am according to their own site and door signage, but it is a ghost town in the morning. I do not advise that you come here to get anything done before you go to work. You will be very disappointed.

An interesting set of reviews here. I once worked a second job at FedEx as a Handler, so I come here with prejudiced respect. It’s a great company.
I’ve depended on Kinko’s since it was a baby, so FedEx biz is always my first stop.
I word-​processed an important family document, saved it to a thumb drive, brought it here, got it printed via the USB interface on a copier. Flawless triple print, 38 cents.
You always are my hero.

Although there is another FedEx Printing Center closer to where I live, I drive the few extra miles to come to this location. I always try to find the most convenient way to do things, so I tried using the FedEx app. Man, that’s was a huge mistake. I arrived to the location for pickup and I was immediately concerned about the staff. (I worked in customer service most of my life, so I can understand how vexing it could be to deal with people, especially if you do not get paid all too well. So, I brushed off the first impression I received.)
I quickly learned that my judgement was premature. The staff were overall friendly and kind. (There was one occasion were I had to deal with a rude staff member, but that was only one time.) I was a bit frustrated at first, though. It was obvious that I was having trouble with my print job and could not get it done. After wasting 15 minutes trying to figure it out, I asked for assistance. I believe her name is Josie… Josie quickly solved my problem. She printed the jobs out herself and even saved me a few bucks by catching a mistake I made on the FedEx app.
Now, almost on a regular basis, I know I’ll be helped as long as she’s there. This last Sunday was the easiest, fastest and smoothest job I had to do, thanks to her! I request prints at least 2 Sundays of the month and it looks like each time things get easier and easier. I noticed most of these complaints are due to horrible customer service. FedEx, if you are reading this, hire more people like Josie! Thanks to her, I gave a 5 star rating. Thank you! :)

I came in here last night around 8. They close at 9 so I figured I would have time to print invitations. When I walked in there was a short girl talking to a customer like she mattered and seemed so upbeat. Then there was another girl there that looked like she hated her life. I walked in with a smile and said I needed assistance with printing these wedding invitations and was told to wait in the other line so I did. Then unfortunately I got hate my life girl and it went down hill. I came out feeling so mad because of the way I was treated. She even started being rude to the cleaning person and bad mouthing his work in front of the customers. It was horrible. I will be calling tomorrow to make a complaint. I’m paying my hard earned money I think I should treated with respect and friendliness. I’m glad the sweet asian girl finished the transaction cause I felt a little better walking out. Sadly I won’t be back to finish the prints. (Yes she didn’t care to finish my order because she was ready to leave)
Please if u hate dealing with the public get a different job. Your mood rubs off and thanks to u I left grumpy.

I have not used their printing or shipping services, but this is my go to self-​service place for faxing and copying.
All of the machines have clear instructions and are easy to use, there is plenty of workspace if you’re working on a semi-​large project, and there at small office tools (staplers, tape, etc) that are available for you to use for free. The machines (copiers, printers, fax machines) all do work very well. You can print documents straight from a flash drive at one of the copy machines or you email the documents (.pdf or .doc), retrieve them (keep in mind Internet = $), and print them out.

Super helpful!
I hit up Bakersfield on the regular nowadays and sometimes a lady just needs to make a bunch of color copies, knowwhatImsayin?
I found this super easy using the every so trusty and helpful Unilocal app integrated with maps. The hours, location, everything is there and at my fingertips. I swooped in and went to the counter where a really helpful staff member helped me pick out the paper weight I wanted and proceeded to make my copies for me while I shopped around for some supplies. They’ve got limited office stuff onsite — but a really large and airy work/​self-​copy area.
With my printing done and my items purchased I went off to enjoy the party I came into town to work with. Gee Bakersfield, I’m running errands here now? Almost a local!

At least one of their self serve printing machines is always out of order. On my last trip only 3 machines were working so several customers were waiting. I see that this location is being remodeled, I hope they also update their touch screen devices and keep their equipment in working order. The customer service leaves much attention to be desired.

Twice, I have taken large copy orders here to be processed. First time, it was copied on one side, rather than both (big mistake when making employee binders) but I accepted the order.
Second time, same mistake and completely uncollated like I had asked for as well as not being hole punched. This was a very large order (there is no way I had time to fix the mistake myself) and I ended up refusing the order completely. It also was annoying that it was 10 days to get the order back and there was no apology at all.
FYI: For large print jobs they send they’re orders out (unknown to me what company). There doesn’t seem to be any quality control on that companies end or on Fed-Ex’s part.

Came here yesterday 2÷25÷15 to use the computer and scan a few papers. After I printed out a few papers from the computer I had a quick question on the copier, if you can just scan the forms directly to an email or if you had to use the computer and single scanner. So I got in line with just one guy picking up his package with approximately 6 employees roaming behind the counter, I get it they were probably busy. So I waited about 5 mins behind the guy still being helped. Well wouldn’t you know here comes a woman from outside and was immediately helped. I seriously wanted to say to everyone am I invisible!
Make a long story short I figured it out myself!
Customer service where?

Supervision is horrible. Attire poor. Communication poor. Body language poor. attitude poor. Refused shipping due to a tiny scratch on box.

Thank you FedEx employee for rolling your eyes & reassuring me that my overnight package which NEEDED to be delivered WITHOUT signature to a business would be delivered. Then come time for my documents to arrive a slip is left saying «signature required» at destination. Called customer care & apparently all business recipients require signature for mail to be released. I repetitively asked the employee before paying for $ 70 overnight shipping if it needed a signature but she must’ve «forgotten» or simply not cared to tell me ALL BUSINESSES RECIPIENTS NEED SIGNATURES. Now my documents for my court case are late & I’m FUCKED. Nice joke FedEx employee! Really did a number on me.

Ran an errand for the job and this place took care of me. I worked for Fedex before and I know how rude they can be but not here. It was like 9 in the morning and the Manager was in a great mood and made sure everything was right with my shipment. Only reason it’s 4 instead of f5 stars is because the bathrooms was on the messy side. Other than that rock on Fedex.

I went to print out some pictures for Xmas gifts. Their set up is so easy! I walked in, put money on a card, printed my photos and walked out. Took me maybe 15 min, and only that long bc I was making decisions on photos. So much easier than dealing with a printer at home and having to cut pictures.

Nice spot, friendly folks. I wanted to ship some stuff to London but the price was pretty… insane. So I had to look somewhere else. Besides that, they have a good amount of parking, so you don’t have to worry about street parking. They ship, pack and get your package on track here. Just not mine, cause it was too pricy lol.

EXTREMELY RUDE STAFF
All they care about here is Taking your money obviously management doesn’t have alot of experience in customer relations and service. Can not believe how poorly ran this place is. Avoid this location not worth your time is more valuable than dealing with this circus.

Very cooperative but little busy. David was very helpful and very knowledgeable. In my humble opinion he was one of the few ever when it comes to office supplies offices, who was this good .
Office max is good to but I guess for specialty projects kinko is slightly better option. May be may be not :)

This is one of those frantic, can’t get home quick enough to write a review kind of reviews. I do not write one star reviews lightly.
I did not in here in a horrible mood, looking to be irritated.
I also didn’t walk in with high expectations. I wasn’t expecting them to woo me with awesome customer service.
But sheesh! This was a nightmare! Horribly rude staff. I don’t even want to get into details because it will just irritate me more but I came in to print one thing. The time on my pay-​by-​the-​second computer went up to 19 minutes. I tried to get every one of the three employees to help me. I smiled and wasn’t irritated, I was trying to butter them up just to get someone help me print this stupid document… Every one of the employees was rude. Not even just unpleasant but straight up rude. Condescending and just plain mean.
To the management of this location: you have a huge problem! Look at the other reviews, not just mine. This is a teaching experience and an opportunity to fix what is so totally broken.

I have never used the computers here before but I have always used the copier for all kinds of reasons. Today I need to do a resume, I couldn’t find a templet so I improvised and cost me 12 bucks to sit there and do it, which was done all in one place.
Resume paper is a necessity, they have a lot of choices .10 cents a paper

It was open later than any other place in town and I was able to make the copies I needed, but the service was S-​L-​O-​W, even though my mom and I were the ONLY people in the shop, because the two girls working behind the counter were more interested in chatting with each other about personal stuff than helping us even though we were waiting at the counter trying to get assistance.

Meeeeh… I guess that customer service isn’t the «thing» here. Self-​sufficiency is a must once you walk through the doors here. I know nothing about printers or their settings, but I guess the employees assume you do and get annoyed when you have multiple questions about how to use them. 4 people working + just me and another customer here = 45 minutes of watching the employees stand around, doing nonsense «work» far behind the counter, laughing and chuckling amongst themselves, and ignore you as you stand there helplessly giving them the «I’m a customer in need» face. And I quote, «Ma’m, do you have a question or something?» Or something. Yeah, something like that.
Also, beside the point, but the girl who sat next to me at the computers… don’t call your friend loudly and talk about drugs, partying, and rap concerts using profane language. I would say «in public,» but really… get a hold of yourself. Go to college. Make some goals. You sound hideous.