Enterprise Rent-A-Car

Let me start off by saying I rented from various different companies for quite a few years and I’ve also rented from Enterprise Rent-​A-​Car on Rosedale Highway without much of an issue. But I tried renting from Enterprise Rent-​A-​Car on new Stine Road twice and the experience has been horrible both times. To start off their agents don’t seem to be too happy to see customers their deposits for a one-​day rental is ridiculously high at $ 250 deposit and even if you are a past customer and are in the system already they still require verification of address in the form of utility bills if you are using a debit card instead of a credit card something that Enterprise on Rosedale Highway and doesn’t do once you are a repeat customer. I rented from Alamo and National a few times as well and the process has been completely smooth and seamless compared to Enterprise. Their deposits are super low if any and their agents are always in a good mood. Don’t rent from Enterprise on new Stine. Save yourself the hassle and just rent from Alamo or national you get much better Vehicles about the same price is sometimes better prices good customer service without none of the hassle.

From 5 stars in my eyes to a one star, did this place get new management and new employees? How can you make a complete turn around in the matter of months, next time a customer asks to use the restroom don’t have a bad attitude and them try and make up excuses afterwards.

These guys were Aesome. I had rented a car from another place near LAX and it had broke down make a long story short, NU rental car had left me stranded. and had the worst customer service. Enterprise saved my day I had reserved a compact car and Enterprise listen to my bad experience and as he was doing my paper work I asked so what kind of car did you find me. Enterprise employee responded (Miss, We have upgraded you at NO additional charge to that Camero sitting out sid the door. He really made my day and made my vacation a much more happier and pleasant and knowing that I was in a car that wasn’t going to break down. They have the best customer service and I will defiantly use Enterprise in Bakersfield again.
Thank you again Enterprise

Cars are great but they have no after hour returns which means you have to pay an extra day for the car. May start looking for company with after 6:30 return stations.

4 Stars for customer service, 1 star for everything else so in all fairness, I’ll round up and offer a 3 star rating. A frequent business traveler, I find myself renting vehicles at least 24 days per month and because of the proximity to my home, have been using this Enterprise location for in state trips that don’t involve flights. I usually receive very friendly customer service, but do experience the occasional grumpy associate who can’t seem to force a smile. Their check out system seems a bit archaic and as others have mentioned, time consuming. There is no express line like one would find with other major rental agencies and i rarely pick up a vehicle with a full tank of gas at this location. Hertz is always my first choice because as a frequent user I can make my reservation, head over to the express line where my contract and keys are waiting for me. In and out in no time at all… AND…the tank is always full. Returning vehicles with Hertz is just as easy. A simple scan of the barcode on the key tag and done. I grieved the day that Hertz closed their SW offices.

Great location for me, close to home. I always rent from this location. The staff is always very friendly. The front entrance is a little tight so be careful.

Manager Marco tried to over charge me 3 different times. Seemed super shady with the entire transaction. Will not go back. If you rent the white GMC suv beware. He will say it has damage somewhere even if it doesn’t. guaranteed…

I called this company this morning who advertises that they will pick you up since I had to put my car in the shop for repairs. I told him I might only need the car for one day and I wanted the cheapest car they had because my insurance company would not be paying for it this is just a normal car repair issue. I was told that because it was a Saturday and they would be closed the next day that I would have to pay for the car for two days even if I only needed it for 3 – 4 hours and that the only level of car they had was an intermediate car which was $ 35 a day. This would mean that I would have to pay $ 75 for a two day rental. This seems like a giant rip off to me to the customer and I will not use them again.

Terrible service ever! My husband tried to rent a vehicle from enterprise on stone and he had trouble doing so because the insurance is under my name… it is against their policy for husband, boyfriend, or anybody that is not the insurer on the policy cannot try to pick up the rental car. However the man that works there gave the lady a rental car under her husbands name. My husband saw that and thought it was biased and unfair. So my husband said to the man, «is it because I don’t have a pair of boobs?» So my husband left. Oh and the service is very slow… They take their precious time and don’t care how long you are being serviced there.
Of course I went to the other enterprise on gasoline alley the next day and tried to get help. Huge difference!

Chris provided EXCELLENT customer service! We weren’t impressed when we called to rent a car yesterday, due to car repairs next door but Chis’ flawless customer service more than made up for it.

I recently used an suv from Enterprise Rent-​A-​Car. My vehicle had been damaged in a parking lot. I was told at the Honda dealer that they took their vehicles to Bakersfield Auto Body right next to Enterprise. This worked out great. I walked over to Enterprise while the representative from Bakersfield Auto Body completed my paperwork which all took a matter of minutes. I have a deductible on my insurance and did not want any issues with Enterprise just in case their SUV got scratched at a parking lot so I paid $ 20 for the Waiver which the insurance I was dealing with refused to pay; they only wanted to pay for the rent fees. I had always paid about $ 10 per day for a waiver in the past but this the waivers for an SUV are higher, I was told. If a dent is repaired on an SUV or in a smaller car, the cost should be about the same. The labor and materials used to repair a dent should be about the same regardless of the type of vehicle. A commercial vehicle might be more expensive to fix but these are not commercial. So I paid about $ 80 for four days, nothing I could do if I wanted a Waiver. The staff, however, were very professional.

The selection here is not so great. Very few cars or as i was told they were all rented out & gone. Service was good. I did sense some attitude when i called or lack of knowledge about some issues i had but thats typical. Most importantly i was not happy with the choices i had. I probably wont use this enterprise in the future.

The customer service was overall pretty good and they seemed to be timely in everything I needed.
The one star rating comes from my issue with their fuel policy. Because I was using a rental while my car was being repaired and I had rental coverage from Geico, the sales rep when I took the car said that I would only be charged for fuel to refill it from the fuel level I brought it in at. I think they’re normal policy is to charge for a full tank when you elect that fuel option. However, he clearly stated to me that it would only charge what is needed to top off the tank and stated it was because it was an insurance rental plan. Instead they charged me for a full tank of gas.
Admittedly I did not call and complain because when I brought it in it was so low on fuel that it required nearly a full tank to fill it and it wasn’t worth the hassle. I don’t appreciate the dishonesty.

This place is horrible. The staff is very rude. Gave us the run around after I called and made a reservation for a vehicle well over a month. The problem is the reservation center tell you different from what employees tell you in the store and they dont care. The staff is horrible and rude.

Worst customer service ever! Spoke to Erica on the phone prior to arrival. Was informed that they had no cars available, but perhaps if I came in after 1:00 I «might» get a car. No guarantees! Mind you my reservation was already in the system.(Although it was made at Delano location by my claims adjuster, I was told that I could go anywhere as the info was already downloaded).
As I arrived, I was escorted inside by some guy. Erica looked at me, did not acknowledge me and went to the back of the office and sat. No hellos, no «I’ll be with you in a moment ma’am». I was finally helped by a young man with greasy brown hair. He did nothing to assist. He argued incessantly on why he couldn’t assist me. Ridiculous! What happened to customer is always right?

All the enterprise car rental sales people are highly trained and very polite. They are one if the best in business and this location is no exception. I really like their friendly attitude.

Made a car reservation, called to schedule a pick up (I called well in advance of the hour before your reservation the website suggests), and was given attitude by the employee who was annoyed. He couldn’t get me off the phone fast enough. I was never picked up, and had to change my reservation to weekdays — because I needed a car– to a more expensive rate. Horrible branch service by a lackluster company.

We have rented cars from Enterprise for many years, many times a year. We have always had excellent service with great cars. The location is great for us. They deliver me back home when I drop off the rental. Thank you again for the excellent service.

This location is great, I have rented cars from this location several times and they are always fast and efficient. The cars are clean and the manager John is terrific… Betsy Maring

best car rental in town — their manager John is most professional. JD or Francis always take good care of me, their cars are clean, and always ready. I won’t go anywhere else.