DoubleTree

The only reason we stayed here was the name Doubletree. Bakersfield is well, Bakersfield so our plan was to stay at the hotel and enjoy what we’ve expected and experienced at DT hotels in the past. We arrived to a room with water stains on the ceiling right at the door, bad start. Then noticed the dingy, scary carpet, the torn curtain with some kind of schmutz near the top, the worn and damaged lamp shade and reluctantly set our luggage on the dilapidated chairs that looked about 5 years past replacement. And the kicker? A partial remnant of the package for a condom on said ratty chair. I almost asked for another room. The property was decent and pool was fine, except something put the jacuzzi out of commish for most of Saturday. The low quality of our room scratched our plans to eat at their restaurant and set our feet to Black Angus across the street, best part of our trip. We won’t be staying here again and will seriously study future DT’s before booking. The bright side is the kind girl at the front desk, though she did not ask how our stay was at checkout, told me they plan to renovate in 2 – 3 months. I expect this quality from an $ 80 per night motel. Disappointed! Looking forward to my next weekend away to rectify our experience at this establishment.

But how many of you that sit and judge me
Have ever drove the streets of Bakersfield? –D Yoakam, B Owens, Bretters
I’ve never been to Bakersfield before, but word on the street is that this DoubleTree is one of the nicest hotels in the city, and I believe it. Maintaining the theme of B-​Town, it feels like I stepped back into the late 70s when I moved to that military academy property with my parents in Lake Elsinore CA. Yes, this property did awaken memories of the past.
Whilst checking in, I overheard another party, who was checking in to my left, banter with the associate on how irritating the song playing over the speakers was… and immediately I knew… that it was incredibly grating.
It seems that some woman, probably a paramore of a local music executive, had decided on recreating the whimsical Christmas song: «I’m gettin nuttin for Christmas». However, her voice was provoking, as no one would mistake her broken shards of tonal inflections for a precocious child’s. And the song didnt stop… indeed it droned on for the entire duration of my check in process, which included the time it took me to realize there was no gift shop to purchase Excedrin® from.
Yes, it’s true. The lobby played, bar none, the worst music, of any Hilton property I’ve ever been to. If Mr Hilton was trying to annoy his guests, then Bra-​Voh… mission accomplished

I original booked this Hotel on Priceline not knowing what hotel it was. I was happy and surprised to see it was a Doubletree. I didn’t know that it was a part of Hilton. The Staff are great and very helpful for me. The room was excellent, very clean, and the bed was awesome. I was tired but I never melt away right to sleep. Because of my first stay Being so nice I booked it again 3 weeks later and was happy I did.

Great service. Front desk was friendly and welcoming.
As I lay here awake, I’m trying to determine the awful smell. I must be above a smoker because it isn’t the room itself. It could be the age of the place?
If wasn’t for the reasonable price and great service I would have gone lower

Take it from a long time Hilton Honors member: The DoubleTree in Bakersfield is arguably one of the worst Hilton properties I have ever experienced. To sum it up, the service is awful, the hotel and rooms feel and smell old, and the rooms are ridden with stains that make you question the housekeeping, maintenance, and management staff priorities and wonder where other corners are cut.
I arrived at the hotel around 4:40PM. I had checked in on the app earlier that morning, and had indicated I would be arriving at 4:00PM. Needless to say, I was a little surprised when I told the guy at the desk that I had already checked in on the app and handed him my ID and credit card, and he in turn told me that my room was «still dirty,» and that it «would be a while.» I asked him if it was normal for rooms to still be dirty after 4:30 on a Wednesday night, to which he replied «Yes, we were fully booked last night.» A) Hotels, assuming they are somewhat decent, should expect/​hope to be fully booked EVERY night, and B) So what?! I asked him what I was supposed to do? His reply, of course, was «Just hang out until they get it cleaned.» I told him to put me in another room (I didn’t want them half ass making the bed over someone else’s body funk just to hurry my room). He told me they couldn’t put me in another room because I had checked in on the app, already had an assigned room, and they couldn’t change it. I told him to figure it out because I had a business dinner shortly and I could not be late. Lo and behold, he put me in another room. I found this kind of interesting because I watched a woman losing her mind on the front desk (apparently that’s common here) before I was helped because they had put her in the wrong room. They told her they could not help her because there simply were no more rooms.
The room had old wood paneling and smelled old and musty. There were some pretty gnarly stains on the carpeting. In addition, there was a disgusting rust-​looking stain (I can only hope it was rust) running off the counter and down the wall. Interestingly, it ran RIGHT BY the toilet paper holder, so I know a member of staff has to look at that stain EVERY DAY.
Oh, and here’s a bonus story for you. The hotel must be a mock up of Pan’s Labyrinth. When it came time to «show me where my room is,» the guy at the desk pulled out a map (Oh great, I used to be an Army officer… I LOVE to do land navigation… especially at a hotel)! He told me to get back in my car and drive all the way to the other side of the hotel, and indicated as such with a huge, sweeping half-​moon stroke of his pen. Seriously, it was about as far from the front desk as you could get without checking into the Marriott next door. I told him I don’t have a car, and he said «Oh.» Yeah, that means I’m about to get the big DoubleTree weenie is what that means. I was actually thankful for the map after his directions, because the way to my room sounded like this: «Oook, take a right out of here, go alllll the way down that hallway past our admin offices, hang a left and that will take you outside to the swimming pool (no joke). Walk all the way across the swimming pool area and patio and into the door on the far side. Take a right inside and take the stairs down to the first floor when you get to them. Hang a left out of the staircase and go all the way to the end of that hall and there’s your room.» He did give me my complimentary cookie, which while tasty, did not also function as a compass.
It’s official: The Bakersfield DoubleTree is located in the Twilight Zone.

I know this place is in Bakersfield, which is why, regardless of the «expectation» of staying other Hilton Hotels, i lowered mine to suit the location.
I arrived at around 11:00 at night, and was greeted quite professionally at the front desk. For that time of night? I was impressed.
The interesting part? I think this place has a night club close by? Or is part of the Hotel. A very tall african american older male was walking around the lobby with a caucasian female whom he’d probably «picked up» from the club, or off the streets, i’m not sure. She wore the same outfit as Julia Roberts in Pretty Woman? But didn’t pull it off well, at all. Blonde wig, thigh high boots, about #50 lbs overweight, short, and a lot of make up. What was worse, she was loud. Maybe they had quite a bit to drink?
He was parading her around the lobby, and outside the hotel, then back through the lobby a few times as if she was the «Prize of the Night».
Okay. They weren’t doing anything to harm the guest, except probably frighten small children. but hey. it was 11:00 at night in Bakersfield.
As i drove through the parking lot to get to my room, i thought at first, i was at a Ford F150 pickup sales parking lot. Not the usual, Mercedes, Porsches, SUV’s, corvettes or high end vehicles in many of the Hiltons i’ve stayed before. Obviously, blue collar workers, contractors, construction worker types stay at this facility.
And yes, the door in the back is open to anyone. It looks as though it was broken for other «guests» to come in at anytime? But there is a security guard, who walks through that area frequently.
My room was fine. It was quiet, clean, and i had a pool and courtyard view. This was unexpected? Because i had reserved for a ground floor? The guy at the front desk, gave me an upgrade because the room i had reserved was near the highway. I really wouldn’t have minded that at all. But i was grateful, that he did it voluntarily.
I really appreciated that, their professionalism, i had a clean room, and a quiet night’s sleep.

What Happened? Bad Day!
I stayed here before and had a great stay but this time I was on the 2^nd floor which is fine but the room is filthy! I took some pictures and yes I could have said something too tired to walk to the front desk.
So I will assume the hotel maid had a bad day and did not clean the room correctly.
Other than a dirty room, it was a quiet night and comfy.

I was in town for work.
I would not return for the following reasons:
— Large signs, «State of California… chemicals causing cancer inside this building,» on the buildings’ entrance door in big text. Very off putting.
I don’t know if all hotels have cancer-​causing chemicals… I guess I should start asking!
— Parking situation isn’t the best but not terrible.
— On the cusp of needing remodeling/​renovation
— Room service tray remained in hallway for 2 days. What were they doing/​not doing?
Good things: the staff was fine. Things seemed clean. So overall not terrible, I would just look for some place better next time.

Ok so let’s start with the basics. Thomas was very nice at the front desk and was all too happy to give us the AAA discount. We were traveling and needed a bed to sleep in. Check!
The room is large and looked generally clean. Maintenance is another issue. We got in late, for us, and were leaving early so didn’t spend much time looking at details BUT!
1) The security door at the back of the hotel said it needed a key for access. It did not function and was open.
2) The grab bars in the elevator are falling off the wall.
3) The door to our room appeared to have been kicked in.
4) The swing latch on the door was falling off the door frame and did not latch.
5) The hardware to the dead bolt was barely installed. The screws were stripped and backed out when touched.
6) There were two sinks in our room. The hot water facet on one of them didn’t function.
This is just what I saw and came in contact with. I should have called to change rooms but didn’t have the energy to bother.
Lots of options in the area. I’d avoid this one if I were you.

My experience is far from what I would expect from a Hilton property as far as condition and comfort. The staff was professional and curious but beyond that I’m struggling to find many positives about our stay here.
The hotel in general is in need of some serious updating and remodeling. Our room was clean but the condition of the furniture, carpet, tile, etc. were really in need of repair or updating. Our main problem that night was the heat. The unit had a thermostat and it was turning cold outside (we stayed in October) so we need to shut the a/​c off and get some heat. I couldn’t find a heat button on the thermostat so I called the front desk and she said there should be a switch. I said there wasn’t so she said well I’ll send the maintenance person up to turn the switch for you.
The maintenance person arrived in the room and informed us they didn’t have a switch on this room that he’d have to go get a ladder and turn the heat valves on in the ceiling. He returned and began to disassemble the ceiling in our room by the door. Then he turned some valves and the most awful noise of water going through pipes was now in our room. I said will that eventually quit after it warms up and he said probably not. He was right. We put up with that noise all night. Also he told us the thermostat didn’t control the heat so he’d have to «guess» on how hot to make it. Said if we got to hot he could come back up… really?
He apologized but we weren’t offered to change rooms or anything. I’m very dissatisfied with our stay. I’ve come to expect more from Hilton. I wouldn’t recommend this hotel if you’re in Bakersfield. Just check for some others as there are plenty of others to choose from.

Staying at a near by hotel without F&B so stopped in here for a bite. Had Sunday breakfast buffet and for $ 14 including eggs any style how could you beat that and it was really good. Tonight chicken fried steak mashed potatoes veggies and soup all very good. I see that the hotel rating is not very good but the restaurant I have to say is just fine.

The lobby is the nicest an clean room was not what I inspected the room furniture is old wore out the pool is cleaner than the wall’s an curtain’s is this room an the price they charge is over priced for a 4 star hotel

I know Bakersfield isn’t really a «go to «destination so I never expect much. My expectations were met when I checked into this Doubletree. It’s not much.
Almost embarrassed to say this is part of the Hilton Chain.
Gigantic property that looked like a resort online. The truth is always harsh in the light of day. It’s exactly like the Doubletree in Ontario only more broken down. No fresh cookies ! Room has ragged plaid curtains and my garden view room with a balcony is a vision of dry dirt and beer cans and no patio furniture. The pool area isn’t horrible and the public areas are nice but in a 2005 sort of style. Hilton really needs to take a look at this property.

Lucky me!!! I believe I was the 1 millionth person to stay in my room, or at least that’s how it felt.
The dirt area outside my door is cleaner then the carpet on my floor. Yeah my chair looks like many of the others in the Unilocal pictures, fortunately I only had a couple of hours of work to do at the desk so I didn’t have to agonize too long what was crawling below my butt.
I know I’ll escape to the bed… wait it’s even worse. Note to housekeepers you might consider cleaning the comforter more often. When there’s pictures of dirty comforters and yeah I had a mysteriously brown spot in the middle of mine as well, your not doing something right.
The «pool view» isn’t there. I’m stuffed into the back corner where I think they put all the party guys who hangout and are excessively loud at night which is greatly appreciated after a long day.
Well it’s been a long day I just want to go to sleep and get out of this place before I catch some sort of commutable disease, good night… woooo what is that foul smell, must just be the comforter, pillows and sheets from the last guy. No wonder I had nightmares all night long
Wish I would have stayed at some of the more modern (certainly must be cleaner) hotels near by. Shame on you Hilton chain for even calling this place a Hilton property

Wow, I can’t believe people gave this place anything other than a 1 star review. Does Hilton not inspect hotels that carry their name and logo?
This is by far the worst hotel I have ever seen, key word «seen» because once I went to my room upon check in, I immediately went right back down and informed the front desk that I would not being staying there. The staff at the front desk apologized and asked if they could offer me a suite. I asked if the suite also had ripped furniture and toilet paper on the bathroom floor… I was informed they could not guarantee it! LOL. I said «no thank you» to the offer and found another hotel at 11PM.
Really people, how could up give this place anything other than 1 star, what type of hotels have you stayed in before?

Check in was fast and efficient, the bathrooms were disgusting… They don’t even fold over the toilet paper… It looked like it was just torn off from the last guest that used the toilet. There was trash outside of our patio. Also the ceiling tile was open all the way so there was a two foot square where you could see all the pipes and whatever is in the ceiling. That was creepy…
Then as we are leaving my mom decides to show us what was in her bathroom… A FREAKIN COCKROACH! It was in there legs up and wiggling when she got there but didn’t tell me because she didn’t want to freak me out. I posted a picture if you would like to see.
We were on the first floor aka «the dungeon» if they try to put you there I would ask for something higher. I don’t recommend this place and I can’t believe its a Hilton hotel! They obviously have lowered their standards.

Have never spent the night here because it is too close to home. Have gone to quite a few meetings here over the years.
So, I can tell you that the various conference rooms are nice. Just wish the walls were a bit thicker between the rooms. It is not good when you can hear the speakers in the room next door over the speaker in the same conference room as yourself.
Restrooms and venue has always been clean. Staff that have assisted us are cordial.
For hosting a conference meeting, then this DoubleTree hotel is not bad. Cannot comment on spending an evening here, though. Sorry.

For a Hilton, this hotel has some pretty serious housekeeping issues. My pillows smelled unwashed (like someone’s hair), their was an old soap with a hair on it left over in my shower, and there was a leftover disposable razor in my bathroom — presumably left by the last guest. Only one soap was wrapped.
As an aside, they don’t have complimentary breakfast, which was annoying. On the bright side, front desk service was friendly and courteous, and I got a free cookie for checking in.
Overall, there are many other hotels in this area, and I would recommend staying elsewhere.

May need to replace the furniture.
May need to increase the number of the staff as well as train them to talk to the guests more politely.

I read the reviews on Unilocal and was a little worried, but we had a great stay here. It’s not a five star hotel, but for the cost, it was just fine.
We chose this hotel because we could bring two medium sized dogs. Our ground room floor had direct access to their courtyard with a large space to walk the dogs.
We got cookies upon a quick and efficient check-​in process and the room was clean and quiet.
There was also lots of free parking.