Coffee Road Animal Hospital

Just when I thought all vets were horrible, Coffee Road Animal Hospital was recommended. I’m so glad I have true friends. The staff was kind and helpful. The doctor truly cared about my furbaby and not about bleeding me dry.

Had a great first visit with my new adopted pup. Seems like other people that have reviewed don’t understand that maybe people inside the building are more important then someone on the phone. Wait your turn. When I arrived, Carlos was working the front desk checked me in was very polite to get off the phone to do so. The DR was very friendly as was the rest of the staff. I will review again after our follow up appointment next week.

We dropped off our pup for a 4-​day stay at this resort recently, and it was an OK experience (Fur & Feathers was sold out). The check-​in process was efficient and the price is unbeatable at only $ 19 per 24-​hours (think it also depends on the size of your dog).
However, when comparing it to Fur & Feathers in town, you’ll realize that this place isn’t as «resorty» as F&F. Your dog will not get to play with other dogs (or get to socialize w/​other dogs during playtime); he/​she will get to play alone for about 15 – 20 min & twice a day. The rest of the time, they’re kept in their own kennel /​play pen in a room with 6+ other dogs. I think «individual» playtime is set up so that there will not be any fighting with other dogs.
I think our pup had an OK experience, since we didn’t find anything odd with his behavior when we picked him up. The people there are friendly and accommodating; although the premises felt more like a hospital than a ‘resort’.
OK accommodations; unbelievable prices.

I am sad to read about so many negative experiences, because all my interactions with Coffee Road Animal Hospital have been very positive. My family and I have been taking our cats there for 12 years. Admittedly, we orginally chose this office because it’s close to our home, but we would have no problem changing if we were unhappy. In my experience, all the vets and staff have been professional, compassionate, and thorough.
It is true that you sometimes have to wait awhile after you arrive. Since we always bring our cats in carriers, we don’t have to worry about problematic interactions with other animals. I have seen dogs (who are always on leashes) growling at each other, but I think that kind of thing happens at any vet office.
Some of the reviews have mentioned the high prices for services and medications. I have not ever compared Coffee Road’s fees with other vets, so I can’t comment on that. I am, however, very happy with the care they have given our beloved kitties!

Save yourself the trouble go somewhere ANYWHERE else!
When I moved to town I started taking my pet here because of close proximity to my my home and the fact it was a hospital not just a vet. Ok that is fine and dandy, but when you are 1. never open 2. rude to your customers and 3. don’t answer your phones it is kind of pointless.
This place seems to close down whenever they want and open back up whenever they want. I’ve arrived to pick up medication refills for my pet at all hours and have arrived to a locked door and had to wait for someone to show up or come back the next day. Speaking of refills on top of the fact it takes 24 hours to get them they have a number you call in for refills and they are supposed to call you back when it is done and they have not ONCE bothered to call me back.
Their front desk staff is ALWAYS rude either in person or on the phone. They either put you on hold or tell you to wait while they scurry off. To top it all off for me I had a need to get my pet in and on two separate occasions called up until 8am (they supposedly open at 730am) and continuously got their automated straight to voice mail system. Sorry if you can’t be bothered to take my calls and treat me like you want my business I’m going to take it somewhere else and I suggest everyone steers clear of this place. Further proven by all the negative reviews of this place.

Unfortunately I referred a LOT of people to this clinic. Years ago I worked there and it was a wonderful place! Dr. Hammans and his staff were wonderful, caring people. Somewhere along the line things changed. I hadn’t had a pet in years and when I finally adopted a stray and brought her in it was nothing but mishaps. I won’t get into all the dirty details but let me say that I wish to God I could take back all the wonderful things I’ve ever said about them. It was a horrific experience and I’d rather go anyplace else than have to deal with that again. There are way too many vets and clinics in this town and you don’t have to put up with second rate service.

We’ve taken our terrier here for a few years for vaccinations but never anything else so when we got our new puppy we scheduled an appointment. The first few appointments were fine and Dr. Hammans gave us a lot of good info about the breed (a Sharpei X).
A few weeks later we noticed the puppy had worms and called immediately to schedule an appointment, they INSISTED we bring in a stool sample (even though I had already identified the problem) and charged us to test it (at an outside vendor of course) to the tune of $ 50 just to tell us he did in fact have the very type of worm I had told them. So we get that taken care of, $ 125 later.
2 weeks later the puppy’s ears swell to about 5 times their normal size so I immediately make an appt to take him back (all of these issues are of course in between normal vaccination appt which means a separate office visit fee). Dr Payne tells us the problem is ear hematomas in both ears but he’s currently too young for surgery so she’ll attempt to drain and then let it heal on it’s own but that almost never works. So they «drain» it, bandage his ears, give me ears drops to administer daily, and tell me to come back in 2 weeks for a follow up.
In all this time and all these visits they could never figure out the exact age of the dog. Every time we went in he was «still the same age». Yet they called us to schedule a rabies shot when they swore he was only 14 weeks because they’re records showed he was 18 weeks. They can’t even get their records straight!
The inaccurate records were the last straw! The bandages were filthy after less than a week and I just couldn’t stand going back so we tried out San Joaquin Vet. They removed the bandages and realized that Coffee Rd hadn’t even poked the right spot! They also told me the ear drops he had been given were for an ear infection which he didn’t even have! Within a week he was back to normal and feeling 100 times better!
$ 600 later I learned my lesson about this vet! Hopefully, you don’t have to learn this lesson the same way I did.

Really great experience here. I called early in the day and they were able to get me an appointment for that evening. We showed up at around 4:30pm and were the only ones waiting to be seen. Only took about 5 minutes before we went back to the room. Everyone was really nice and friendly, Dr. Paine (lol) came in and gave my dog his shots. She was really nice, and you can tell that she knows her business about animals. She answered all of my questions and gave me some good information.
Overall it was a 4 start visit, prices are high on shots, but it’s understandable since most veterinarian offices that offer boarding/​emergency services charge a bit more for the up keeping of them.

This animal hospital must not need new patients or customers…
I called at 11 a.m. on a Friday hoping to schedule a check-​up and vaccinations for my pooch… here’s how the call went:
Receptionist 1: «Coffee Road Animal Hospital, can you please hold?»
Me: «Sure»
…5 minutes later…
Receptionist 2: «Have you been helped, yet?»
Me: «No.»
Receptionist 2 «OK. What can I help you with?»
Me: «I would like to schedule a check up and vaccination for my dog.»
Receptionist 2: «Ok. Have you been seen here before?»
Me: «No.»
Receptionist 2: «Hold on for a minute»
…3 minutes later…
Receptionist 2: «Sorry, can I give you a call back?»
Me: «Sure.»
Receptionist 2: «I’ll call you back in 10 minutes.»
She takes down my contact info and NEVER CALLS BACK. If the staff here can’t get the simple things down like returning a phone call or scheduling an appointment after someone’s been on hold for 10 minutes, I wonder if this business even cares about the customers? Why would I subject my beloved poochy to this?
I’ll pass. Thank you.

Had a cat that was severely injured and went here on an emergency a few years ago.
They charged me for a bunch of work that I really believe that they had to have known wasn’t going to help.
They ended up putting her to sleep after a day and charged me boarding and medical treatment in addition.
Not a pleasant experience at all.
Rip Devi.