Bill Wright Toyota

Bill Wright. I have had the friendliest service, professional and informative. It is always a pleasure having my car serviced there. And in November… I am getting another Toyota From Bill Wright.

Another fabulous experience getting my car serviced! I’m so happy I leased my car through Bill Wright. My car is not only serviced with oil changes and rotation of the tires but cleaned inside and out. Not to mention I call because I forget how to use the navigation and they are were so helpful and kind. I appreciate their customer service!!!

after being assured fast and efficient service, I happily took in my car to be serviced. My first disappointment occurred when it took 30 minutes to locate a transporter to take me elsewhere and upon my car being finished it then took them another 2 and a half hours to retrieve me. I’m not sure what their definition of efficient seems to be but after waiting 3 hours not including servicing time I am reluctant to return to this location. The extra star is for the complimentary car wash.

I was told it would be 2 hours for them to look over my truck and even if they were still figuring things out they would call me. Well it has now been 5 hours and I have been calling for 3 hours and just finally got answers! Ridiculous to leave customers hanging he is claiming he must have been on lunch when I called but three hours is way longer than a break.
Update: he said my truck should be ready to go at 5:30 it is 4 now let’s see when I get it.
Update: my ac is now broken and it is almost 6
Now 6:30 and finally going home it’s not even worth free services to come back here I could have built a crate and finished the fencing in my yard just in the time it took them to see the gaping hole in my wiring

My 2003 Prius engine slowed to a near stop on the I-​5 near Bakersfield when I was returning to the Bay Area from a visit with my grandchildren in LA. I pulled off the freeway at the first exit where the car came to a dead stop. I was blessed not to have an accident. 3 men who didn’t know each other or me came to my aid, pushed the car to a service station, and helped me get a tow to the nearest Toyota service shop, Bill Wright Toyota. Mechanics there immediately assessed the engine. It was a shock to learn that an ‘inverter’ was ‘fried’ and the engine was essentially not fixable. I was still nearly 300 miles from home, and I knew nobody in Bakersfield. Under those difficult circumstances, Manager Eddie Gomez, Service Advisor Jaime, and other members of the staff could not have been kinder to me. Eddie searched online to find a rental car that could be returned in the Bay Area. Then, above and beyond anything I could have imagined, a staff member drove me to the rental car location 20 minutes away. If that weren’t enough, the next day when I realized that I left treasured CDs in my car’s console, I called Jaime and he packed them and mailed them to me. I’ll never forget the kindness I received. Words from a Darius Rucker song come to mind, «She said she don’t believe in strangers.» At Bill Wright Toyota, I arrived as a total stranger and was treated as a valued customer and a friend.

Recently purchased my first car through This dealership and gotta say couldn’t be happier! I had been looking around for quite a while and went to several different dealerships. This was by far the best customer service and easiest experience I’ve had.
I recommend this dealerships and the people that helped me out, Jesus Gutierrez and Bruce Harrington, to anyone who is looking to purchase a new vehicle.
Extremely happy and super grateful!

Not my best experience here. When I was contacted to verify my appointment, the gal asked if I needed a loaner vehicle or if I wanted to take the courtesy shuttle. I explained I had an appointment just down the street shortly after and said the shuttle would be fine. I made it clear that I needed the shuttle immediately after I drop off my vehicle for service.
On the day of my appointment, the courtesy van was full and Jaime R. stated I needed to wait for the other shuttle or take my car back and bring it at a later time. I then asked for a loaner vehicle and Jaime said they do not offer those. I explained to Jaime I was offered one a few days prior. Anyhow, it was turning a bit into an argument. Pretty upset on how this dude handled the situation.
When I arrived to pick up my car, my car was not washed as I previously asked Jaime. He said he forgot to write it on the ticket.

Before in the Bill Wright Service Department it used to be a clutter to get checked in to the service department and it used to be a long wait. I decided to take a survey due to long waits times. I visited today and everything I put on my survey, it appears that they listen to customer reviews because everything I put down in my survey, the service department made those adjustments. My wait time was only 5 minutes and check out was 10 minutes. So glad to see improvements, however as I was checking out I asked if they honor other dealers coupons and the Service Representative stated that they do not honor other dealer’s coupons which made me want to drive to Frontier Toyota because they have more deals and coupons available. Thanks to Unilocal to the rescue Unilocal had a 10% coupon off for the service on my car… Thanks Unilocal for making my day… Thanks for ALL Unilocal…

Just went in to this dealership for our fourth vehicle purchase, this time a certified, used Toyota, Scion XB and as always, wonderful customer service!!! They gave us an awesome deal, with total pieace of mind 8 yr, 100,000k warranty. I love doing business with Toyota, main reason why my family and I all own and will forever only own Toyotas.

My day started out with crying in my coffee with a bestie, and ended with a new car. I was complaining about my truck, how much gas it guzzles, and my friend told me to call Toyota and talk to her friend Chad. I looked at her and said, are you crazy? I’m already a wreck, I can’t deal with car shopping! She told me to get it together, we were headed to the auto mall. So off we went. I was on the phone with my dad, my Incle, and my husband all at the same time. Not helping! As soon as I met Chad, I felt relaxed and less stressed. It wasn’t the experience I’d expected. At all! He worked really hard with us to get us a great deal, he even came back in after being off at 2.30. I was really worried about going back in with my husband, he didn’t like the car I did. Oh no! So now what? I was upset, but we looked at the Highlander and drove it, we loved it. Chad really went above and beyond to make it happen for us. We had a great experience in finance too. It was late, but Keenan really is the fastest guy in finance around. I forgot to thank Kevin, he was amazing too!!!
Try shopping local before you head to Castaic or Valencia. We can get great deals and keep it local. Such a pretty car. Thank you guys! Sorry for keeping you there so late.

Bill Wright comes through again… I have purchased 3 Toyota vehicles in the last 7 years. I have nothing but great things to say about my experiences. All have been very professional. Thanks Chad Galicia for all your assistance!

Bad customer service!, I took
My daughter to get her first
Car and the salesman made
us uncomfortable. He was
acting like we were wasting
he’s time. There lost cause
My daughter had been saving
her money to buy her car.

This is where we go to get out 2014 Prius serviced under Toyota Care. Usually personable and informative. As with any car service place, it can take a while whether you made an appointment or not. They so have a shuttle service, but they bring the last of the people in at 5pm.

We just bought our used 2012 Dodge Challenger Yellow Jacket from Robert Miller at Bill Wright Toyota. We were pre-​qualified and ready to buy. It was 7:00 pm by the time we got there (after my Husband got home from work in LA). It was on a Wednesday night. Robert went with us for the test drive. He was SO professional and courteous. He was never pushy or the stereotypical «car salesman». He worked very hard for us and we were there very late. Everyone (Us and the staff) were very tired. But nobody rushed us or made us feel like a hindrance.
We love our car. Love our experience with Robert. We got a great deal and will definitely call on Robert for any future car buying we do. I highly recommend Robert!!!
Thanks Robert Miller!!! May God bless you! When we buy again, we are coming to you!
Update:
While on vacation, in Florida, we are receiving numerous phone calls from our auto loan company that financing at Bill Wright Toyota added an additional warranty for $ 300 something dollars (that we never asked for or agreed to) onto our loan on top of the $ 3,000 warranty that we did ask for and agree to. While signing our paperwork, the finance guy, «Paul» noticed that my Husband is a veteran (due to us having USAA insurance). He asked my Husband what branch and kindly thanked my husband for his service. And when he learned that my Husband is an injured Combat Veteran (Marine), he exclaimed that he is going to do something VERY nice for us!!! After signing a majority of our documents, he showed us what he was «doing» for us. That he was «throwing in» this killer warranty that covers dents and many other things: at NO COST to us! Had us sign something just acknowledging that we are receiving this. Sounded so simple!
In the meantime, our finance company says that this $ 300 warranty was added to our loan amount. Now Bill Wright Toyota is telling us that our finance company «denied» us. However, we hung up from BWT and called our loan company and they said, «you are ABSOLUTELY APPROVED and the only thing ‘denied’ is this warranty that BWT is trying to slide into your loan»!
We were pre-​approved for and purchased a $ 40,000 + vehicle and it’s coming down to $ 300 we didn’t even ask for or agree to??? What’s wrong with this picture?
So, needless to say, I’m NOT so excited and/​or happy about my purchase and/​or the experience any longer! This has been a huge nuisance and burden during our «vacation». Causing lots of anxieties, burden and worry.
Not fun. I don’t like anyone «sliding» things into my loan or misleading us under the guise of respecting an injured Combat Veteran. Pretty despicable.
***UPDATE:
Bill Wright Toyota completely handled this problem and all is well!!! This had NOTHING to do with Robert Miller whatsoever. This was an error in financing.
Finally, we can enjoy our Yellow Jacket!!!

Recently bought a new Avalon XLE Touring edition at BWT and had a wonderful experience. We actually shopped their car lot for a few days and both of the salesmen we dealt with, Chad & Javier, were super helpful (but with no pressure). When we couldn’t find exactly what we were looking for, they brought in the car we were interested in (from another dealership), just to let us sit in it… needless to say, we were sold. When we were handed over to finance, Paul, completely took care of us and found us an amazing loan that was even better for us then our credit union was offering. This was our 2^nd purchase at Bill Wright Toyota and quite frankly I don’t think we will ever buy from anywhere else.

What an incredible experience we just had a Bill Wright Toyota in South Bakersfield! We just purchased a 2015 Highlander (our 2^nd Toyota from them) and the team pulled off the impossible to find the exact car we wanted. (They seriously found the last one in California and had it shipped down to Bakersfield for us!) Jose Leon was simply outstanding! He kept me informed every step of the way and made sure all my questions were answered. If it’s not obvious already, I’m highly recommending Bill Wright Toyota! Thanks all!

Dave Allmon at Bill Wright Toyota is a very easy going guy. We just bought our SECOND car from him. He let me look at whatever car I wanted, as I was unsure of what I wanted. Got a great deal in a 2012 Toyota Camry with all the bells and whistles. Next car we buy will be from Dave.

Javier Lopez answered the phone when I called Bill Wright Toyota to ask about a CPO Land Cruiser they had on the floor. I drove out from the coast to buy it and Javier made the whole experience swift and effortless. Despite these vehicles being somewhat uncommon, Javier was knowledgeable about the features, and took time out to pair my phone and explain all the bells and whistles. Shout out to Paul Torres too who had to do a little extra legwork to iron all the creases out of the financing!
Couldn’t be happier. If I buy another Toyota I’ll probably drive out to Bakersfield to do it — on the way to buying this one, I had a few negative experiences with dealerships that should not be named!
I also got the feeling that the Bill Wrights’ mechanics garage is a regional-​class outfit. You could just tell by the way the mechanics were smiling as they went about their business.

I purchased a 2010 Toyota Prius in December 2014. When I took it on the test drive, I tried to mess with the GPS and it wouldn’t do anything. The salesman said it worked but wasn’t familiar with the system, and said he would help when we got back from the test drive.
When I got back to the dealership, the haggling started. The salesman couldn’t get to where I needed, so he went and got a «manager» for me to talk to. The manager said not to worry, or shop anywhere else because they went through the car 100% to ensure everything worked correctly and said that the car was 100% functional.
After leaving the «manager» called me and said he could do the price I wanted and I decided to buy the car with $ 5000 dollars down.
Next I spoke with the finance manager and he informed me that I did not need the warranty because the car was went through and nothing was wrong with the vehicle. I actually wanted he warranty, but he reassured me that I did not need to worry.
The next day I took the car out and tried to connect the blue tooth to my phone and set up the GPS. Weird, it didn’t work! I couldn’t even adjust the bass or set radio stations and the bass is set way too high. I texted the salesman and he said he would talk to the «manager» I spoke with initially an see what they could do. Upon buying the vehicle told me to read the manual, so of course I did, with zero success.
Less than a week from buying the car, I was driving down the road and the whole drivers side wheel well cover just fell off. The whole thing! I called them back to let them know about it. I contacted my salesman several times through texts and you guessed it no reply.
The service department called and set up an appointment so I brought it in. They said that it would be $ 330 for the wheel well cover and something like $ 2500 for the GPS/​Bluetooth system. I said I would not be paying for it because I was assured everything worked prior to the vehicle purchase.
They informed me that thy would not replace anything for free because the week well cover happened because I hit something while driving. I had two witness with me all day when the wheel well cover fell of and reiterated that I didn’t hit anything. They informed me because it was not a safety hazard they would not be replacing anything.
I contacted my lawyer, which I can’t talk too much about because we are still seeking legal avenues, but I was able to get another appointment.
I also found out that the «manager» I spoke with was merely just another salesman pretending to play the part. In my mind, the integrity of the dealership was lost at that point. Lying several times to your buyer is a perfect example of zero integrity.
I brought the car back and they said thy would replace the wheel well cover, but when they did it was I’ll fitting and looked extremely cheap. Remember they wanted to charge me $ 330 for this, and when I found it online it ranged between $ 36 — $ 56. Wow!
My family and friends have purchased several vehicles from this dealership in the past but will not be returning do to my experience.
I have thousands of friends here in Bakersfield and trust me, I have told most of them my story. Sad that a few thousand dollars to fix my car has ended up with Bill Wright toyota loosing potentially hundreds of thousands of dollars. I hope no one has to go through the hellacious experience I went through, and only shop at dealerships that provide the upmost customer service; that is expected when you buy the second largest investment most will make in a lifetime.

Before I light the flames, when I walked into the Customer Service area I made it a point to make a place to sit next to a Sikh gentleman. I’ve been reading about Sikh-​ism in the USA, visited a Sikh Center in LA. I noted the the message to all is «We all worship one God.»
I wanted to sit next to him, tell him, «That is the center of my personal religious belief and practice. I am your brother in God.» Then I wanted to apologize for the ignorant, fearful, angry Americans who believe because Sikh men wear turbans and have beards they are enemies.
Before I could do that, I had to place my computer and camera in the chair and make a fast break for the wash room. When I returned, he was gone.
Sir, I hope you left because your car was ready. I hope I did not put mistrust in your heart in the way I walk through life. I am your Brother in God.
Car Repair isn’t ScrumWare.
I wanted to give you guys a three, averaging service and repair, but I have experienced better repairs, many times before.
Great Service, poor repair. Everyone learning a skill or trade makes mistakes, especially in a high production environment. It’s just no fun driving the newbie’s on the job training mistake.
WORD DETOUR
I didn’t plan to stop, wait, or write about Bill Wright Toyota Scion. A howling axle bearing slammed me on I-​5 Like Dolph Zigglar slams Daniel Bryan. I bounced off the ropes and fell on the mat in Bakersfield.
I was given a service number and initial interview by a kind guy trying to stay warm in the 20 degree temps around here. Richard Copeland, Assistant Manager of the Service Department listened to my tale of the right front howling.
I’d called Sam at Phoenix Affordable Auto. He helped me figure out the sound. I was trying hard to get home to Phoenix. I am traumatized by machinery noises. I once had a piston exit the floor next to me on a Phoenix Express bus when the engine seized. We were headed for the East Valley. It was 123 degrees that afternoon. We had to leave the oil and smoke filled bus to stand in a safe spot on I-​17. No fun.

As the sound grew louder, all I could visualize was tiny bearing bits grinding more bearing bits, the axle and bearing getting hotter, the axle getting scored, the bearing and race getting red hot, and the whole mess melting, siezing and catastrophically failing as I headed up Grapevine Hill or the Chiriaco Grade.
I know, if I just had a positive attitude, the bearing would have healed itself and the sound stopped. I ended up presenting my personal reality to Richard. He took down all the right info, checked to see if there was a recall on any car parts, printed up the kiddie seat sized stack of paper, and had me wait for the car’s professional evaluation in the waiting area.
There are two tables, lots of chairs, and three workstation cubies. I ended up in one of them working on my internet obsessions. The right front hub bearing assembly was failing. The car wouldn’t be done for 24 hours.
BACK ON THE HIGHWAY
I headed for Phoenix on Highway 58. Nearing Barstow I heard a slight rubbing. Since the right side was newly done, I figured now the LEFT bearing was failing. I just wanted to get home to Phoenix and get things fixed. The noise and my anxiety grew. By the time I got to Vicksburg Road, the howlinabulation of the grind grind grind told me catastrophic failure was eminent. I took a tow home.
At this writing, Carrita sits in a repair bay at Camelback Toyota. Camelback’s Service Department says the wrong bearing assembly was installed by the Bill Wright staff.
Just like national health care software, it’s better to do a job right the first time than hurriedly doing it wrong and suffering the expensive consequences.