Assurance Alarm

Best alarm company out there hands down! Great equipment great service! I have a touchscreen panel in my home with a camera, thermostat, door lock, image sensor, and light module. Assurance set me up with a system I can monitor from my smart phone any where in the world. The sales guy did everything he said he was going to do and the price was the best by 10 dollars a month. I went and looked at other companies before I chose assurance and by far they gave me the best deal out there. The installer was very knowledgable about the product and answered all my questions including walking me through how to do a gel fence. I had one issue and needed them to come out and and adjust the image sensor and they came out next day. Very happy with this company I feel I got an amazing deals good service and was a very good experience I would recommend this to my mother which I did lol!!!

My wife and I had an appointment with a gentleman named Louis Ward the gentleman came out as a salesperson for Monitronics alarm company that we have found on the internet we specifically explain to the gentleman upfront that we wanted one camera for the exterior of our property to be installed prior to any interior installation for services Louis assured us that he would not have a problem accommodating us with this service. We are over four weeks now waiting for completion of service of installation. I came home from work today my wife had a message on her phone from Louis threatening that he was going to come out and rip out the system and report me to credit collections if payment was not received today. I tried to call him to resolve this issue and obtain services rendered per our original agreement per our contract he said he does not want to continue providing a service to us and wants his equipment and is reporting as to the credit collections and will be out tomorrow with the police. My wife and I feel totally violated as consumers and I would give this company a 0 rating please stay away.

This company is fraud. The sell person who came to my door knew we where not home owner, but they went ahead and sign us with this no good company (Assurance Alarm). They charge the wrong amount ever month, and when tried to discount they took at least 3months of service and didn’t want to refund us. I went the company to try speak to the owner but instead Ruth many time I asked her to have owner of this company call me but for some reason couldn’t never got got a phone call from him. Ruth told me that they where not going to send me to collections. 1 month later a bill for 4,000 and they had send me collections. They haven’t heard the end of us cuz now we will be taking this and reporting them to the district attorney for a false contact that we did not sign.

Worse experience ever very unprofessional wouldn’t show up on time and days didn’t even show up at all with no call excuse after excuse they started the job and two weeks later still couldn’t complete it but they made sure to charge us for a month of service with an incomplete job after two weeks of head aches we had enough told them we didn’t want the service that was never completed so Lewis says he’s sending us to collections for almost $ 2,000 dlrs mind you we got charged for a month of service for an incomplete job.

Best alarm company out there. They have the best equipment you can get at a price you can’t beat. I called all the other companies and they beat there prices hands down. Thank you Assurance Alarm!