1 Stop Smog and Repair

I bring all of our family vehicles to this place when we need a smog. I have to say that I love this place. Never have I had a problem. They are very friendly and efficient. I was there on Saturday the 30^th of April to get my daughters car smogged.
They open at 8 but I got there at 7:40am. I am glad I did because a whole lot of other people had the same idea. I was second in line and there was a minor issue with the car. «Will» came in and told me that he had to do some minor repairs and retest it. I said yes without asking about price or what was wrong with it. I just needed it done. Well he came back in and said its done. I held on to my purse a little tighter because I was scared of what the bill was going to be. Well, guess what? I was just charged for the price of the smog test. I was so grateful for this. Minor repair or not, he could have charged me.
I cannot emphasize enough how honest and professional they conduct themselves at this place.

The staff was nice and my service was fast. However, their credit card reader was acting up and I was charged a total of 5 times. 3 times on my credit card and 2 times on my bank/​debit card. I wanted to pay with my credit card so I got that fixed with Capital One. But when I had the company refund me my money to my bank account, it came through then on the same day the money was taken out again by them. I spoke to my bank and they show that I was charged twice on the 16^th, refunded twice on the 18^th, then charged twice again also on the 18^th. I spoke with a manager at the smog shop and he said their books show that I was refunded. It’s now been 3 days and I don’t have my money and I’m not able to pay my phone bill because of it. So if you ever go here and use your card, make sure you weren’t over charged.
I just got off the phone with 1 Stop and my credit card company. 1 Stop won’t give me my money back! They haven’t validated my Capital One charge so it’s showing that I haven’t payed. So technically I’ve still payed TWICE because they kept all my money from my bank card! They owe me $ 136.40! I need that money because I was unable to pay my phone bill. If I don’t have my money and my phone gets shut off, I will take them to small claims court. I am extremely pissed off right now.

Very friendly employee at the front desk, great service with reasonable prices, I’ll definitely be returning

Unfortunately I can’t put 0 or negative stars!!! Needless to say I had a horrible experience at this location. All I needed was an oil change. They told me «oh, yeah we’ll get you I and out real quick» they did pull my car in immediately and apparently they put the shop janitor on the task of changing my cars oil. He needed help from the one other «mechanic» that I saw numerous times. I asked for a discount for the service taking over 1.5 hours and was denied. I will not go back there… Ever.

Very rude. Shelia needs to go. I was told it would be 2 hours to have my air serviced I was there for 4.

We had gone here for years and years. Yesterday we took my son’s ugly little car in for smog. We did not expect it to pass, figured it would likely need a catalytic converter or something else. Well folks, take it to someone who cares. The service guy at the desk was rude, disrespectful and they refused to diagnose why it did not pass. They treated my husband as if he were retarded. When he asked what area of the smog was troublesome, he said «it didn’t pass.» Well, duh. In what area? Additionally, he refused to diagnose the problem that day, refused to keep the ticket open so it could be looked at on Monday and generally implied they were not interested in our business. His answers and comments were absolutely condescending. If I were the owner I would either send this loser to an intensive class on customer service or relieve him of his duties. In this line of work, repeat customer business is a necessity. 1 Stop Smog lost a return customer with us. I’ll never go back, I’ll never have nice things to share with people I know about them and I’ll write reviews everywhere I can about the shoddy customer service and dishonest tactics. Shame on you.

I love them. I have gone here for years. My car always passes and they are very honest. They always get me right in and out. No waiting around.
Go here. You will not regret it
If you are a return customer, they will give you a great discount.

I came here many years ago when I had my little 2000 VW Bug. I was inexperienced with Repair shops and just knew I’d be taken advantage of. I’m so glad I chose 1 Stop. They were very thorough, kind, and prompt. I ended up having to get my A/​C hose thingy repaired (see what I mean about my inexperience?). They wrote everything up before committing to repairs. There were no hidden fees. Just exactly what was quoted.
The lady at the front counter was especially nice and explained everything very clearly. I certainly appreciate that. No intimidation what so ever, and no pushy sales techniques.
I was very happy with the service and the price!

I went first thing in the morning by 8am and was done 45 minutes later. This is the 2^nd time ive used them and ive never had any issues. One employee didnt smile and obviously was lacking In a sense of humor when I tried to lighten up his mood, which is fine. But this place is good if you want a place that is to the point and in and out.

I have used this shop for smog checks for about 9 years with several vehicles. I have never had to leave a vehicle more than 4 hours (I usually just get there when they open and wait for my vehicle) I have never paid more than the standard rate for a smog-​but I also make sure I dont have a check engine light on! They ask every time if I do, so they can warn me if necessary about extra time and cost. Bonus for me-​they are close to my home.

I used to like them but now I feel scammed! I went to get my car smogged and the check engine light was on. So they ran a $ 95 diagnostic test and charged $ 60 for the smog which they will resmog if it fails. Turns out we had to replace the evaporative canister… We find out that the part cost $ 250 online and they charged $ 350 for it. We asked why and they said they charge a 40%!!! yes!!! FORTY PERCENT MARKUP on their orders for car parts! That is an extra $ 100 in their pocket just for ordering it which is not even a hassle worth 100 dollars! We had no choice but to take what they offered because apparently you cannot buy your own part and ask/​pay a mechanic to install it for you, which in my opinion is really tough on people hard pressed for money and it is not a mechanic’s business to tell us how much we should spend on a part. I feel like this company is partially fraudulent because they say «we don’t try to scam you because all our workers are already paid by the hour» and yet that is how they make more money, with a large part price markup! We will not be going there again, and we will let them know as soon as they give us the keys back. I strongly advise you not to go here. Please go somewhere else and ask what their markup price is for ordering parts. We have found some to be 25%!!! Much better than 40%!!! In short, it’s too expensive for the middle class Joe!

This place is absolutely terrible. Apparently they are permanently short-​staffed and unless you have the luxury of being able to drop of your car for days at a time until they can finally get around to looking at it, don’t go here.
I went on a Friday morning at 8:30 a.m. and waited for 2 ½ hours for them to test my car. They said it would be an hour. Then finally they tested it and it was slightly over so it failed. They said they were too backed up to work on it that day and to bring it back Monday. I should have known there was a problem right there.
I brought it back Monday and dropped it off at 8 a.m. I then started biking an hour to work each way in 100-​degree weather while my car sat there untouched. She said she would need it overnight, so I figured I would hear something by Tuesday. Tuesday afternoon came, no call and I called and they said they hadn’t had time to look at it yet. I called again just before closing time, and not only had they not even looked at it, but said there were still five cars ahead of me — after two full days. I immediately went down and picked it up. Who knows how many days it would have taken.
To top things all off, I got there and my windows were down and the keys were in my car. No one had time to look at it, but they left it out there for the taking. I could have totally just got right in the car and driven away.
They didn’t care that they didn’t get to it and don’t seem to be doing anything to fix their short-​staffed, horrible wait time.
Don’t ever go here!

I’ve been going to these guys for over 10 years. They are honest, fast and good. What more could you ask for. In life you need a good accountant, a good dentist and a good mechanic. This takes care of 1 out of 3.

Honest, great work, friendly, fairly priced. What more can you ask for? I’ve been taking my cars there for 6yrs. Never any problems. I would highly recommend.

They kept our car until Thursday and only called once to update us. Really poor communication. Avoid.