Netterville’s Auto Repair

:”””(i dropped my car off at netterville to be serviced, i explained to the office manager miguel to not turn my car over to bmw there was a repo request in effect he assured me by stating «ooh it is safe with me, he lied!!! the mechanic that was servicing my car kept complainting about not getting paid to the owner at which is a church member/​minister»!!! i explained to them both i was experiencing a financial challenge and would be in asap its christmas holiday and business is slow and that i would give them extra on top of the fee$ owed + storage charge 1wk & 3days my baby was in there care. they called bmw inquirying they turned my car in for a reward :”$ i only owed $ 3k left tax season 5wks away i was gonna pay debt off o_​o!!! they so disrespectful i never even received a call not once. 3 days later i received a letter from netterville through mail! so hurt because they came highly recommended! i even offered to pay them extra i guess my extra wasn’t good enough they wanted the repo reward…
come to find out they have been doing this to many others in the community we must blow the horn and blow the cover off on companies like this i decree and declare do not patronize this business they are money hungry deceitful liars.
~community leader

I took my car to Netterville’s in 2010 while on a road trip because my alternator went out. They took three days longer than the quoted time to complete the repair, did not replace my battery cables (which I was charged for), and damaged my O2 sensor in the process. They were completely uncommunicative and did not return any of my calls regarding the repair I was charged for that wasn’t completed.
I just had to spend $ 400 repairing the O2 sensor that they damaged and when I called the proprietor, he told me I should «talk with my lawyer» and hung up on me. My current mechanic (who has an excellent reputation) assures me that the damage to the O2 sensor had to have occurred while the alternator was being replaced, given my car repair history.
Summary: poor customer service, long repair times, and inferior work. Even if you’re stuck, pay the extra to get your car towed elsewhere – your car (and your wallet) will thank you.