Rolling Bay Automotive

They did an oil change and lost the oil filler cap. I did not realize this when I picked the car up and we left the Island early the following morning on a long trip. The car was running abnormally and upon opening the hood I saw that the filler cap was not in place. It was nowhere to be seen in the engine compartment. I stopped at the nearest dealer on our way to Oregon, and fortunately they had the proper cap.
When we got back to Bainbridge, I called Rolling Bay Auto, explained the problem, and asked for a reimbursement. They said they would have found a cheaper «generic cap» and wanted to see the my receipt from the dealer before they would reimburse me. The OEM cap cost all of $ 17.00 or so!
Needless to say, I never went back to these guys. If I could give them zero stars I would.

We can’t say enough good things about Ronji and Rolling Bay Automotive. Really top notch service. We’ve had car repairs done at almost all the auto shops on the island and after our first experience with Rolling Bay we won’t go anywhere else.
RBA has serviced all three of our vehicles and all repairs went smoothly with no hiccups.
The shop is well equipped, clean, with great customer service. I had an issue with my radiator and they did an imagery test to show me exactly what was going on. Instead of suggesting I dump money to fix it, Ronji explained how I can monitor it and plan for the cost of a new radiator down the line. I find this to be honest service. They could have easily told me I needed to replace the radiator the same time they replaced my thermostat. I appreciate this kind of service!

Let me start by saying that I’ve never written a review of any establishment in my entire life. Unfortunately, my first review ever, comes from a place of being swindled and yelled at. I feel like I owe it to the community to let them know how dishonest and rude they were. I was told they replaced a fairly major part on my car that had been in there three different times for the same issue, and was never fixed. I had three other people confirm my suspicions that the part was never replaced, but was still charged for both parts and labor. The man at the front desk looked me straight in the eyes and lied to me. He also became quite defensive and aggressively raised his voice at me when questioned of the work NOT done. I will never go back, and I am so disappointed that a small neighborhood shop could be so horrible to their local customers.

This is a shop that truly cares for their customer. I made a visit for the first time with a simple problem and they were friendly, professional and completed the task with expertise. I was very impressed. There is no doubt that I will return should my car need any further repair. I’m very glad to know that there is a community minded auto repair shop on Bainbridge Island.

Do not bring your car to Rolling Bay Auto. I can’t believe their Unilocal rating.
I spent $ 1000 getting my drivable car ‘fixed’ and two weeks later, it wouldn’t start at all. They refused to take responsibility for their work and I ended up having my car towed to another repair shop that actually fixed my car.
Do not go here. Talk to the people on Bainbridge Island and they’ll tell you to avoid Rolling Bay Auto — they just won’t tell you on Unilocal

Honesty is what matters to me most when I am having my car repaired. Rolling Bay Automotive is the most honest repair shop I have ever taken my car to. Quotes are completing laid out and totally understandable. They have drop off service back to your home or work which is a big plus. Their shop opens early which is helpful and they always answer the phone.
Highly recommended!

I have an older Mercedes that has been «maintained «by others. Nobody could figure out why the car would just die. They explored, i think fixed and charged a resonable price. i liked the attitude, my car was washed and cleaned when i picked it up. They have pick up… i will definetly come back.

I definately give them 5 stars. I live in the Seattle area, however, I get nervous taking my car to places I am unfamiliar with. So, continue to take my car out to Bainbridge Island, Because I know it is in excellent hands. Ranji, the owner, is always very polite and very understanding, of what I need done, and what needs to wait until I can afford it. They always make sure of what I want done before doing anything, and get everything done in a timely manner. They always make me feel very welcome and are always very upfront about what is going on with my car. I strongly recommend this shop to everyone!

I had to bring my vehicle in twice for the same repair which was mis-​diagnosed the first time. I felt the charges were on the high side, probably on par with a dealer which usually is more expensive than a independant shop. Not so in this case… On the plus side, the second repair was effective and the vehicle is still running properly a few months after the repair.
My advice is to use these guys only if money is not a big concern for you. They seem to cater to a class of people who have lots of cash. If you are on a budget you probably should go elsewhere for the repair — assuming you know of a reputable shop.

I have taken many cars to all the different repair shops on the island over the last 17 years. For anyone not interested in leaving the island for repairs, these guys are just fine — i can’t get excited about auto repair, so «just fine» is about as high as my standards go. I would not get tires there, as I will pay more for a Les Schwab warranty anytime. However, i have called around and compared prices for brake and engine work and they win. Plus they are nice guys and local, which is important to me. I have had them make «optional» recommendations, and whether to do those is just a judgement call. I have had the dealership insist work is necessary twice and Rolling Bay has disagreed — that gained my trust forever.