Bashful Butler

We loved working with Ryan! Super down to earth. Was very nice and didn’t try to oversell us. We got married at the Azusa Woman’s Club which is conveniently located across the street from the Bashful Butler offices. The staff was very friendly and accommodating both for the rehearsal and also the big day itself. They made it easy for vendors to drop off/​pick up at different times etc. The waiters and security guards were great as well. Everyone at our wedding had a great time!

Attended a wedding at hurst with bashful butlers handling the event in terms of setting up dining area and ceremony area.
Everything seemed fine until the dining part. We had buffet style bbq. Things that went wrong:
1) they ran out of plates for the guests and was sluggish about bringing more out
2) ran out of mugs (tea, coffee, hot coco) and was sluggish to bring more out
3) tried to clean up earlier than the agreed time (7:40pm) they started cleaning at 7pm even though the mc said to go ahead and get seconds. Despite the mc saying this, they continued to put things away.
4) the female security guard was annoying as hell. Doing bag checks at a wedding, patrolling the dining area and restrooms throughout the event, we were not allowed to bring any outside beverages as well. Normally you don’t see a security guard patrolling whilst people are dining and announcements being made. Rude.
5) regarding the food, despite being buffet style, they ran out of beef and not everyone got some. Very disorganized. Some people got 2 – 3 slices. I got 3 slices even though i didn’t even ask for 3. I shared the beef i got with people at my table who didn’t get any. It felt like the server wanted to end it quick. He was fast with The knife and handing out slices of beef, but did not proportion it properly. Although it did rain, i am unsure whether they were able to smoke more before it started raining. But there was enough for everyone to get some beef if they handed out 1 slice each first. Good part was that it was cooked well.
6) mac and cheese and mash potatoes lacked salt
I would not recommend this if you want to have a large rowdy wedding. I can see they would work better with a smaller crowd though, we had a particularly large group.
Only reason this got 2 stars is the price and food was decent if Only they didn’t run out. They got a decent deal and the hosts tipped them more for extra cleaning.

I recently had the pleasure of having the bashful butler cater our wedding yesterday! It was seriously the best day ever! Ryan, the coordinator, was fantastic! He answered emails and texts in a timely manner and always came through on accommodating my needs. My guests loved the food, everything ran on schedule and staff was great! I couldn’t wait to leave a review to express my gratitude! I highly recommend the hurst ranch location, it’s such a beautiful venue with a picturesque setting. This day could not have been better, and Harrison (the day of coordinator) was amazing and kept me up to speed on everything! He definitely added ease and joy to my experience! Amazing! Amazing! Amazing!

My husband and I were married at Hurst Ranch 9÷20÷14, we loved our wedding. Ryan and the staff were very helpful. We wanted a nice wedding but didn’t
want to go broke doing it. We had a vintage style wedding, everyone had a good time. I was happy with the wedding and my husband was happy with the cost. (Hehe)

I did not book a wedding here… I wanted to however, our first visit with the Hurst Ranch Venue representative was not promising. The whole time he seemed very bored and even referred bringing in decorations as «drop off all of your crap.» Prices seemed great and the venue is so cool just the customer service needs a HUGE facelift!

We just had our wedding at West Covina Women’s Club and had Bashful Butler catering. From the start it was A list treatment! Ryan was whole help right from the beginning to plan the perfect wedding. Should each hall and save the best for last. The Women club was a perfect fit for our wedding. A week before the wedding we went over our menu. Ryan was so helpful. I felt so confident on ever choose I made and he give me great feed back. Answered every question (which were many) The day before the big day I was meet by Lisa to go over last touches and do our reursal. She is the best so helpful. Made things so easy for me. I felt like I was dealing withb a family member. She cared how I felt and if I was comfortable with how things were turning out. The big came and Lisa was there every step of the way. I felt like a queen. My gust we all well taken care of. I had no stress thanks to the great friendly staff who meet our every need. The food was amazing. Family and friends are still raving. We had the buffet with chicken and roast beff with steamed veggies, baked red patatos, pasta salad. The chicken was so creamy and juicy cooked to perfection. Roast beef was tender with mouth watering flavor top with gravy. Everything was delicious. Our cake was made exactly as we wanted picture perfect. I could not have asked for more perfect day. I am so grateful to everyone at the Bashful Butler on giving me the dream wedding. I could not have done it without you. Thank all the attention you give our wedding guest. If you looking hassle free catering company I highly recommend Bashful Butler!

We booked our wedding at Hurst Ranch and Bashful Butler was our catering company. We booked through Ryan who was absolutely accommodating and patient throughout the whole process. We went with the BBQ tri-​tip and BBQ chicken menu. We wanted sides from Woodranch BBQ as this is my husband’s favorite and Ryan said it would be okay to have those items delivered. I’ve never heard of a catering company allowing you to bring in food that wasn’t on their menu! Our family couldn’t stop talking about the food especially their biscuits with honey butter and my husband loved their baked beans. Everything was delicious and everyone kept commenting that they couldn’t wait to eat because they could smell the meat that was being BBQ’d on the premises. Every step of the way Ryan was there to guide us and always responded within hours if I had a question. He was also very helpful with the layout of the venue and made suggestions as to what would work or not. Ryan even let us use some wood barn doors that were on the premises of Hurst Ranch for our ceremony. I can’t say enough good things about Bashful Butler. They went above and beyond to make my wedding beautiful, run smoothly, and a day that my family can’t stop talking about!

My brothers and I hired Ryan for my parents 50^th wedding anniversary (about 80 guest) in November 2013. The Azusa Women’s Club hall is Beautiful! Everything went wonderfully! The food was good and there was plenty for seconds. All of our guests were satisfied with their meals. Their prices are reasonable, and he was flexible with the payments. They even helped out with last minute utensils and plates we needed for our dessert table. It made for a very special day we will never forget!

My husband and I had the most amazing 25^th Anniversary Party thanks to Ryan. The food was great and service was excellent. All of our guests had a wonderful time.

I have nothing but good things to say about Bashful Butler Catering. We booked our wedding with Ryan and chose The Hurst Ranch for our venue. We found this company from a friend who recommended them. Our wedding was in June of this year. To start out Ryan made everything very easy when it came to planning and putting all the details together. The catering options are affordable and they have a lot of different options. We chose the BBQ package with tri-​tip and chicken, corn on the cobb, mashed potatoes, salad. We also had biscuits and rolls. I have had so many of our friends and family members tell us after the wedding how it was the best food they had ever had at a wedding. That was the biggest concern of ours and the food was amazing. The cake was beautiful exactly what I asked for and it was very good as well.
Now about the staff they were great. Everyone worked together great with our vendors and it went off without a hitch. We were very pleased with the service and how smooth our day went.
If you haven’t seen it yet you have to check out The Hurst Ranch in West Covina it is so beautiful and perfect it you are looking to have a rustic wedding. We are so happy with Ryan and Bashful Butler catering. Thank you for making our wedding perfect!

I’m usually not a customer to complain but I felt like I would be doing an injustice by not notifying other people of my experience with Bashful Butler/​Hurst Ranch. In May I got married at this venue. Everything was going great until the week of the wedding (terrible time for something to go wrong). The white «Christmas lights» that drape down from the ceiling were not working the DAY BEFORE we went to go set up. In my opinion, someone from either Hurst Ranch and especially Bashful Butler, should have checked to see if the lights were working way in advance. If it wasn’t for me contacting the person in charge, I doubt anything would have been done with urgency. I remember the day of the wedding, being stressed, wondering if the lights would be working by the time of the reception. Thankfully, they were fixed and back to working for half of the reception, but for the other half, they had went out again. Such a bad experience considering that thousands of dollars were paid towards Hurst Ranch and Bashful Butler. If you are considering having an event here, I suggest you inquire more about this issue before spending so much money. Our cake was also the wrong flavor but that I could live with, what’s really disappointing is the venue not being up to the standard that we paid thousands of dollars for.

This catering service is absolutely terrible. I attended a friends wedding and I was appalled. The food was horrible, they had chicken marsala… tasted like a can of wet cat food, glazed carrots… they were ok, scalloped potatoes… from a box, the coffee was cold and the worst thing of all the dishes were dirty! I work in catering and this place is unacceptable! DO NOT I repeat DO NOT USE this caterer. It’s not even worth 20 bucks.

i could write a book about my experience but ill keep it short…
1) customer services sucks… ryan hates his job.
2) MY CAKE WAS AWFUL!!! I actually freaked out at how ugly it was. i gave them a picture of my cake and a different one. i told them which one do you think your bakery can make. Ryan kept saying as long as its not fondant your fine. my cake wasn’t fondant, it was textured but with great care and skill it looked almost like it was folded over it self over and over again. they literally took a fork to it and scraped it. it also looked like was bumped around in the box. it was so ugly i didn’t want to cut it or take pictures with it. I hated it.
3) i was told that someone would introduce herself/​himself to me on the day of so that we could coordinate what was going to happened at what time. it wasn’t until everything was said and done. the cake was cut and food was taken away, did i get a waitress come up to me and say we opened a bunch of champagne bottles for your toasts when are you going to do them. We had already toasted in the beginning before we had dinner. On my last meeting with Ryan i told him first thing first toasts we wanted to get them out of the way. I told her that and she then said, «well okay they are going to go bad should we just serve them?» i said yes but i don’t think anyone had champagne.
4) party finished earlier then expected which was great. it was suppose to end at 8:30 but at that time we (my husband and i and a few guest) where putting a few things in our car when they turned off all the lights. It was rude and made everyone feel like we were being kicked out.
5) bartender… so we gave Ryan money to have a limited open bar and we were ADAMANT only for beer and soda and only during dinner. we told Ryan about 3 times. last i checked Ryan was in charge of tell them what to do and what to expect. started giving out drinks way too early my Husband had to go tell him to stop. by the time dinner started there was no more money left. He never came up to us to see if we wanted to add more money to the bar. He just stood there looking like he hated his life.
i will end this on a good note… everyone loved the food. we got the roast beef and chicken i think it was called royal deluxe or something like that.

Great food! Nice, helpful, down to earth staff who are willing to go out of their way to ensure your event is just how you envisioned! Thank you for everything!

I like the venue, but we were able to try a plate of their food and a sample cake and it was a definite deal breaker. The cake was decent — hard to screw up, but the dry chicken was covered with a gravy that was made from a powder. We tried tri tip, rice, green beans, marble cake. If I could describe it all at best I’d say «cafeteria food»

I hired this company for my wedding and they were amazing! The food is great and staff was very helpful and friendly.

Used this company for venue and catering for my wedding. Food was good and price was decent.
Food was served about an hour late. Prepaid for alcohol and no record was kept. They tried to tell me 400 beers and my open bar tab was sold through an hour into reception. After confronting the people running the bar and demanded they show the empties which could not be produced we suddenly had bar open for 3 more hours… Security they provided was rude to guests and unprofessional. Paid for extra time at the venue and they tried to shut us down 45 min early. Manager argued with disrespect to my wife and I. Wrote a letter to Nancy and I never received a reply. The negative rating has more to do with the horrible experience and lack of response. Had to repost as my original Unilocal mtysteriously disappeared.

My husband and I first booked this place in 2010 (we like to plan early to get the best deal) and worked with Nancy. Since we decided to have our wedding ceremony and reception at Hurst Ranch, we automatically had to turn to Bashful Butler for all of our catering needs (as they are the sole caterer for Hurst Ranch). Nancy was very friendly and played that caring mother role quite well and made us feel welcomed when we first met her.
For our food tasting, it was like the back door food tasting, where we had to go to one of their catered events and pick up our food. Now this is not your typical fancy food tasting where you go to the caterer and they bring out a few dishes for you to sample, but actually better. Why you ask? Well when you pick up your sample plate from an actual event the caterer works, then you would know how the food would actually taste like during your own event. Often times people find that the food at their event does not taste nearly as good as when they had it the first time at their food tasting (thus this tasting style being better). Anyways, we did not like the food we tried and requested to try something else, so Ryan (the person we ended up working with since Nancy was on the path of retirement) set us up with another food tasting.
We ended up picking chicken Marsala, tri tip, garlic mashed potatoes, glazed carrots, garden salad and ambrosia salad for our lunch buffet. And on the day of our wedding (we both did not eat much because of our nerves) the food tasted delicious. We also loved the design the cake decorator did for us (I sent Ryan a nice design that I saw on line and wasn’t sure if the decorator could recreate it, but he said that he could, so it was a wonderful surprise that our cake looked almost like the photo I sent him).
Bashful Butler was pretty flexible, in which I had to add 4 more guests to the guest count 10 days before the wedding (after I had already met with Ryan to finalize everything) and he had no problem adding them.
On the day of the wedding, we had a few hiccups, but luckily our banquet manager, Chris, was there to fix those problems quickly. She was so sweet and incredibly accommodating. Especially when my husband and I had a traditional Chinese tea ceremony prior to the wedding ceremony and Chris was able to bring out 30+ cups for us to serve the tea to our families. Chris also made sure that we had hot water and tea bags ready to go when we arrived to the venue 2 hours before our scheduled wedding ceremony time (if I could, I would give Chris 5 stars alone).
The pricing Bashful Butler charged was very affordable and Ryan and Nancy worked with our budget.
But I do have just a few complaints while working with them. One thing was that we were told that our food would be boxed up (guests are not allowed to have their food boxed up due to health code violation, according to the caterer) and that we could pick it up after the wedding was over. However, the 2^nd banquet manager (Chris left an hour before our event was over, which we were told ahead of time and was assigned 2 banquet managers) said he did not see a to go box for us :((and we were pretty hungry after the wedding too… make sure you eat a good meal before you attend your own wedding and after too). Another thing was that the restroom in the little yellow house (the bride can use the yellow house to get dressed) was not working (fortunately, I had a friend who was able to fix it and save the day for me). Another thing was that in the men’s restroom (in reception hall), one of the stalls did not have toilet paper. Lastly, after we had thought we wrote our last check for the wedding, we were contacted by Ryan more than once to pay a 2^nd and 3^rd final check due to miscalculation.
But overall, I still had no big problems working with Bashful Butler and wouldn’t mind working with them again.

Bashful Butler was the catering service designated to Hurst Ranch, where I was married on 05/​26/​2012. I was a bit hesitant at first because you pretty much hire them blind. There is no tasting until after you hire them. The tasting was not a sit down tasting either. They let you know what day they are preparing the same meal as you have selected or are considering and then you need to show up to their kitchen or hall. After we had our tasting we felt a great sense of relief because the food was good.
The person I worked with to book our wedding was Nancy. I booked about 9 months before the wedding and we put together an outline of what we wanted. Two weeks before the wedding we met up again to discuss all the details. We finalized the menu and discussed the timeline to make sure they were ready for the toast and the cake cutting.
The catering staff was very helpful on day of our wedding as we needed some last minutes tables set up outside for our ceremony. I was also able to drop off our burlap table squares a few days before so they could be set up on the tables. Nancy also threw in some colored linens she had for our cake table and any other place we might need them. The bartender & security staff were great as well. They checked in with us to make sure everything was going well during the dinner.
The only problem we encountered was our missing chair covers. I asked the staff when the chair covers were going to be set up. This was about 2 hours before our reception started. I had paid for the chair covers 2 weeks prior. Note: the chair covers are not ordered through Bashful Butler but through a vendor they work with. It turns out that whomever was in charge of ordering the chair covers forgot to order them & she was now on vacation. At that point I didn’t care much because there was nothing that could be done. I was just glad that the chairs being used were white and didn’t really look out of place with the décor. It was also very comforting to be refunded the $ on the spot.
Overall a good experience!!!

Again, the reply from the «vendor» clearly indicates, their lack of detail.
The very second line, stated that I am not the direct client. It was my brother’s wedding.
Nancy does not remember that I had been to her facility a number of times in place of my brother and the bride for food sampling, cake sampling. Btw, i tried their food, and was not at all impressed. In fact, a few relatives commented on how wonderful the venue, dj, church, flowers, photo booth were, but stated they were very displeased by the food!
Good thing they got drunk to wash down the taste of the meal. Oh and if you like your beef chewy, they are perfect at that!
Also, alot of venues state it is up to the «user» to clean up. The user does not necessarily mean the bride and groom pick crap off the floor. Again, I never once mentioned the kitchen use. I was talking abt the ballroom floor. (again the lack of attention on their part).
The «user» finds alternate ppl to do clean up, ie, the caterer. Any of you out there who have done a wedding will know that «some» catering companies will do this if offered as a service.
btw, the bride, the dissatisfied client will be along shortly to comment!