AT&T

Be careful of this store and management. They are always trying to upsell services (even the most basic as getting a SIM replacement). Very rude, cocky, arrogant Vietnamese or some Asian manager. Do not trust this place. Often overheard them trying to rip off customers that are not as knowledgeable. If you like to get ripped off, then this is your place. Otherwise, avoid at all costs. They deserve to go out of business.

I went in to this ATT store location with a couple simple questions about adding more gb to my data plan. A conversation that should have taken only a couple seconds was extended based on Rene’s inability to pay attention to his customers. It was embarrassing. Rene, the att employee «helping» me, was distracted by the football game being played on the tv screen behind him. He allowed me to talk while avoiding eye contact because the football game was more important than his job. What is more embarrassing is that he made me repeat what I said, more than once! It is really sad that he couldn’t take 5 minutes out of his day to do his job. I would LOVE to get paid to ignore my customers and watch tv at work. I will NOT be returning to this location.

Went here yesterday to exchange my dad’s iPhone 6s 16GB for a 64GB. All went smooth, until this morning I got notifications that he was going over his data. He «had» unlimited data until this ATT branch deleted the Unlimited Data plan from my contract without my consent. It was supposed to be a straight 2 year upgrade. I had to waste more time on the phone today (40 mins) and they had to create a case to reinstate my unlimited data. This is the second time ATT has tried to do this without my authorization or consent. This branch failed to keep my unlimited and selected to drop us down to 300mb of data. What a headache. Everyone should make sure and monitor your unlimited plans. Employees always «accidentally» switch you off of it and it is such a mess and headache to get it back. Very shady.

I was in there this friday 6÷05÷15 and was helped by Jose (AKA Richard). He did a amazing job!!! He was friendly, professional and quick. I received the best deal on my cell phone plan. I was recommend him.
Belen

went in last nite and wasn’t even acknowledged. i want an iphone 6 plus or at least to inquire about it but nobody even said hello. ill take my business elsewhere.

Exceptional service from Rene. He processed my iPhone buy back quick and easy making it a seamless transaction. Completely satisfied with my service today.
From a long time AT&T customer.

There is a rude employee, he’s an older bald guy. The 3 or 4 times I’ve gone in he is so unhelpful and passes the buck to the customer service center.
Last month, I changed my plan at the store, the representative told me a $ 10-​$ 15 charge may appear but to come back and they could reverse it.
I walk in this past Sunday and the older guy (rude to me before) was standing at the doorway, I told him about changing my plan etc., and he made up his mind not to help me or try to help. Did his super cool
customer service skills come out to solve my issue? NOPE. Did he ask me for my plan number? NOPE. Did he look up my recent change? NOPE,. He would not even look up my account to review the charge.
Instead he said I need to come back and speak with the employee that told me I could come in for a reversal of a charge because he doesn’t reverse charges. Just like that he was done with me.
How am I supposed to know the time the man I spoke with works? Did he expect me to keep going back to the store to check and see if he was there? What a jerk.
I HATE this AT&T store.

The minute I walked in and no greeting and a crowded showroom… I knew it wasn’t going to be good. I had to walk up to someone to tell them why i was there. No sign in list, no one taking a number… just chaos! Another couple walked in and asked if they take a number somewhere… not one sales person answered him. This was at 6:30pm today, Monday ⁹⁄₂₂. Horrible. Radio shack was 200x more helpful!!! Never going back and wouldn’t recommend this store to ANYONE!!!

If you are going to this business be prepared to wait a very long time. Even a simple task of buying a phone case takes a long time. This business seems able to afford to hire a full time security guard (no doubt to protect against irate customers), but can’t afford to hire more sales associates. In contrast, I can walk into the local Verizon store and get assistance quickly. I already had an account with AT&T so kept it, but now wish I had gone with Verizon.

This review is more for Sales Associate Victoria. After 2 awful experiences at other AT& T store (Rosemead– Jimmy * scam artist*) /​ (Pasadena– wait for associate on a Tues morning was 1.28 hours but there were 8 associates); we decided to drive out of our ‘hood’ and found this gem while looking for some good grub to eat. (Canyon City you rock!) — but I digress.
Walked in on a Friday early afternoon (today) and this cheerful SA walks up and introduces herself to me and the bf with a handshake! Call me old school, but that says a lot. A lot better than ‚’ yo wha dup?‘
She was patient, informative, and didn’t try to upsell the entire store when we were just there for a simple upgrade. I’d do a cheer of ’ We Appreciate’ but I old and I don’t think security would like it too much if I did a cartwheel and toppled their display cases in my clumsy efforts.
So this technically is a 2 part review. 1^st part is the service we received at the store. In 30 days or whenever the billing cycle ends and we receive our bill, the 2^nd review will be posted. Crossing fingers there are no ‘surprise’ charges beyond the $ 36 upgrade fee that some other customers complain about after upgrading or adding a line with AT&T…so stay tuned.
P. S. For the guys out there… Victoria is also easy on the eyes.(Hey now, a girl can appreciate beauty too.)
Unilocalers Unite!
~Pia & Miguel (Michael)

So mad right now! I stopped by earlier today to do an upgrade then decided not to do it since I had a better deal doing it online. So when I’m in the process of doing the upgrade on line– it shows that my phone had been upgraded at the store & my phone was not longer in service! whaaaaat!!! I hate when these sales people do all kinds of crazy things for the commission!

My friend and I went into the AT&T store hoping to buy a new phone (preferably an iPhone) and sign up for service. We have never owned an iPhone and were expecting that the salesman would be able to show us the product and explain the phone’s features. However, the salesman Roman was not helpful. He kept trying to push an expensive family plan on us for $ 170 a month even though we told him we were looking to sign up for seperate plans (my friend needed a business plan). Roman never showed us any phones in the store and didn’t answer any of my questions regarding the iPhone. He stood behind the register working on the computer the entire time he was «helping» us. Other salesman actually take you to the displays and help match you with the right phone to meet your needs and inform you of promotions. Seemed like the salesman was just not interested in making a sale or obtaining new customers. We are going to go to the San Dimas AT&T store next time because they go out of their way to help customers. I went there once before for help with my iPad and had 3 salespeople including the store manager helping me to resolve the issue. Next time I won’t go for convenience and will instead drive the extra way for good service. So much for trying to shop in my city so the sales tax stays in my community. Disappointed.

Ditto on Richard, very helpful and thoughtfull. I was able to eat lunch nearby as he took care of upgrading 2 iphone4S. Even got me to spend more than I anticipated, but he was able to make a deal and everyone was happy. That’s what customer service is all about!
— John (actually Henry, but he kept calling me John, but that’s okay)

After an irritating experience at a location close to home I drove way the heck out of my way to see Richard at AT&T. It’s 60 miles from where I live, but if I’m buying something and someone’s getting commission, I’d rather have it be someone that deserves it. Richard stayed after the doors were closed to transfer my information over and ensure my new iPhone 4s was working properly (on Christmas Eve no less) and joked around with my boyfriend and I as he was getting it done. A complete professional and if I ever need anything else I will go here. Why? Good service means a lot to me. Go see Richard. You won’t be disappointed.