William M Chambers

I moved to Azle a few years ago from N Richland Hills. After retiring from the military I consider myself blessed to have the benefits I have. I.E. Tri Care and or the VA. I have friends that simply can not afford the health insurance that the big box employer offers them. Having said this I needed a new PCP. Not knowing alot of folks in the area I simply going on word of mouth. Never Once heard a negative opinion about any PCP ’ S in the Azle area. With That Said Dr Chambers was who I went with based on word of mouth. Fair enough. Previously I had pointed out a tiny little dry spot on my face. Approximately the size of the head of a pen. My doctor dismissed it as a «sun spot». Dr Chambers was not comfortable with that doctors opinion. Thank God. Within 72 hrs I was seen by a very well respected dermatologist in ft.worth. Turned out to be one of the worst organ eater melanoma. Dr Ducci removed it along with a big portion of my cheek. Dr Ducci used his skills as was able to stich it up leaving a small scare. He went on to say that it established a root sytem. Had Dr Chambers disregarded it I would not probably be here. That was the first time I felt compelled to write a review and was informed about Unilocal. I have posted twice this makes 3. Out of curiosity I looked to see if my first or second post even made it. As s I saw they did. I’m not completely sure but it the gentleman is implying it was my 5 stars were fake. Simply not the case. I never post or read post. Because they are simply one persons opinion. But i did feel like Dr Chambers, PA Matt as well as his staff deserved a 5 star review from me based on what boils down to the second time I’ve posted my experience. I have not been there for many appointments. I have seen the waiting room packed as well quite. PA Matt has given me 100% of his attention as well as a good understanding of my condition as well as Dr chambers. Did not always hear what I wanted. They never left me hanging. But if someone is implies that my rating is fake. You LOOSE as a father of two, well let’s say misrepresenting of all things as a Dr office is just plain wrong on all levels. When it comes to health care, children it would take a real POS to miss lead a parent. But I’ve only shared my personal opinion and experience. I do not nor have I associated myself with PA Matt, Dr Chambers or any of his staff outside of the clinic. It’s to bad if anyone has had a bad experience. Why would 5 stars for a few visits be so hard to believe. Again I can only share my personal opinion. As well have I felt so compelled to throw in my 2 since. As I stated this is the only time I felt so compelled to share my opinion. I say it again. Good ol family practice with state-​of-​the-​art technology. Both doctors agreed that I needed to see a specialists. Within 2 days 2 appointments are on the books. I will always continue to recommend Dr chambers and PA Mat. To strangers, friends, and family if asked. Thank you guys.

Appalled at what I experienced! If this was any indication of how this practice is ran I feel for the people of Azle, Texas. Avoid this place especially if you are a Christian. This IS NOT a Godly place to be in.
From the very start I should have known better and walked right out the front door. This office has the WORST customer service I have ever experienced in my life. And I do not make that statement lightly. When I was greeted for my first visit it was almost like I was bothering the front desk. As a new patient that was bringing a family of 5 to the practice I would have expected to be treated decent. This was not the case. I told the front desk that I had Tricare insurance but since I was medically retired from Active Duty that I thought I had medicare too. Immediately the response was «if you have medicare we can’t see you.» And it was said rudely. What… is medicare for the lower-​class? That’s how I was made to feel. Yet, I brushed that off and let it go.
When I sat down to wait one of the receptionists kept saying «Oh God!» and «Oh Jesus!» Like it was a verb. In all sincerity she seemed to end every sentence with one of those blasphemous sayings. As I say there It was said so much that I was about to leave. However they called my name so I figured I’d still give them a try as I always try to give businesses a fair chance.
For the record, I was a new patient with a history of medical issues (my medical records are 4-​inches thick). My initial consultation lasted (and I kid you not) about 4-​minutes with the PA Matt (which is the only thing positive about this practice, he was nice yet.) It was just a couple questions and bam, had my prescriptions and was sent out the door.
What made me write this review was what happened today. I called the office because I found out I can get my prescriptions filled for free on the military base (who wouldn’t want to save $ 300)? When the receptionist Jennifer answered, I asked if I could get my prescription hand written which was previously faxed to the local pharmacy. Instead of a helpful welcome. I was questioned and insulted by her. She said, «why didn’t you just tell the doctor you needed them hand written in the first place?» «Well your stuck because once we call them in its out of our hands.» I was taken back by this. When does a secretary feel it’s okay to question a patient? What I’ve learned is that some people have Customer Service. And others just have Customer «Pay Check». For surely they are not concerned with customer service. Just getting your money and sending you on your way.
By the way I went into the office to pick up my prescriptions and Dr. Chambers showed zero interest in what I had experienced. He handed me the scripts and said «this is your last visit.» He never asked what had occurred. This is a staggering warning sign when a doctor does not care enough to find out the facts. In my opinion, he doesn’t care about his patients and this is obvious. I asked him if he realized how his staff is. His only remarks «We do just fine.» Well then, glad I don’t have a life-​threatening medical issue. Who knows how I’d be treated. No thank you. I’ll drive a little further and give my business to someone that actually cares for their patients.
I’ve always been on the fence about leaving negative reviews. However, a man I highly respect once said «if you don’t make it known, someone else may have to encounter what you did.» And he’s right, I hope that this practice one day realizes that it’s about the bed side manner you provide to your patients. Not how quickly you can rush them through and file an insurance claim on them. If this is what the medical community is turning into, boy is this country in trouble when Obamacare goes into full swing):