West Valley Rv & Marine

I don’t like writing negative reviews, but feel one is warranted in this case. I made an appointment to have a new toilet installed in my motorhome, 4 days prior for 8 am. When I got there, he suggested I’d have to leave it because it was an all day job. Knowing what is involved I questioned the all-​day thing, then found out, they hadn’t even ordered the toilet in yet. This might not have been an issue had I been notified when I made the appointment, but not knowing, I hadn’t made any arrangements for a ride etc. Out of disgust, I just left.
When I got back home, I called a place I’ve had work on it in Apache Junction. They had the toilet in stock and told me, if I was there at 8 am the following morning, they’d get me in and out. I was there at 8 am and they took me within about 15 minutes and in an hour, I was out, and he’d also, without prior warning, cleaned my fridge burner.
I won’t comment on West Valley’s workmanship or pricing as I didn’t have them do anything, but I can say I was not impressed at all with their service so will probably not return in the future.

Took in our travel trailer to have the air-​conditioner serviced, awning repaired, electrical panel door fixed and needed a fuse for the truck. All was done in a timely and professional manner at a fair price. Very satisfied with our experience and recommend for RV and vehicle repairs.

Dropped off our 2008 Damon Astoria (Freightliner) for service on 16 Mar, 2015, after the Phoenix NASCAR race. Manager was very helpful and discussed all the options. I asked for a specific oil and they complied. When we returned 3 days later (from a successful trip to Las Vegas) the coach was ready and it was parked in a carport to keep it cool. The office Manager was apologetic for the cost of replacing the serpentine belt because the bedroom floor had to be removed to access it. We had experienced this in the past with freightliner also.
Thanks to Monty and Sandi for the good work.

Highly recommended for RV service.
Very friendly and attentive to my personal emergency-​of-​the-​moment.
Fast and straight forward diagnostic and remedy from a very compassionate shop.

1 star is way too much for this place. Will definitely never come back.

Bill H. of West Valley Rv & Marine says on his answer that it wasn’t their fault that I’m upset and that they had to charge the fee anyway because they were told to do it.
Them telling me when I get there before they give me the keys for my rental doesn’t make this right. I had signed an agreement online, given them my credit card information and I had calculated how much it was going to cost. I specifically waived the insurance online because I was given this option. That means I didn’t wanna pay for it so them telling me I had to pay for it at the store is very deceiving. It pretty much means, either you pay the insurance or you don’t get the vehicle and if I don’t get the vehicle, I can’t get my furniture. I understand businesses are struggling these days and everybody wants to make a profit but that’s a very disgusting way to make $ 10.
I suppose you think I could’ve just canceled my rental right there and then and gone to another company but you have to keep in mind I had already driven there with my husband and my toddler to rent the van and I had already made arrangements to pick up the furniture I had to pick by using this van so the fact that I was told when I got there is actually very deceiving, whether is a $ 10 fee or a$ 100 fee, you can’t expect me to re-​arrange all of this stuff and go to another company when I had made this arrangement to pick up my furniture weeks ago. It was a 3−4h rental, by the way. I just had to pick up furniture, bring it to my house, bring back the van. Done. Arguing with you at the store, posting a review and answering to your very unprofessional reply is taking longer than picking up my furniture and dropping it off at my house.
Bottom line’s Uhaul can’t give you the option to waive a fee online and then charge you that fee when you go to the store to pick up your vehicle. That’s just not what I agreed online and my agreement should’ve been honored. That’s deceiving and that’s why I’m upset about.
Stay away from this store. They’re not honest at all.