Verizon

Impressive and helpful staff
Looking to buy a couple smartphones for Christmas, my wife and I stopped in this Verizon store for help. Carlos helped us as and impressive in his understanding of everything from devices to billing cycles to plan features.
Some specifics:
1) I received an email about some discounts for the holidays. At first, the system said they couldn’t be stacked. I watched Carlos try multiple ways of doing the order and he found a way to make it happen in the Verizon system. An average sales person would have given up.
2) When Carlos noticed we were one day away from our billing cycle, he recommended we come back the next day, in order to avoid a billing period charge for only one day of difference. 3) When the store didn’t have the right models to sell, Carlos also gave up the order to staff at another store without a second thought, so long as we got what we needed. The sale went to a girl at the 99^th & McDowell Verizon store. She was just short of helpless and actually made an error that caused us to have to return.
3) Wanting to avoid the manager and staff at the 99^th & McDowell Verizon store because of their ineptness, we returned to the Dysart and I-​10 store. Carlos noticed us in the busy gaggle of people, swung over to check, and apologized he couldn’t help since he was with other customers, But, he and the manager got us connected with the service desk staff, who started working on fixing the problem created by the 99^th & McDowell Verizon store. Our wait to be helped was about 15 minutes– understandable given the post-​Christmas crowd.
4) Josue and the manager decided to reissue us pins. Josue went through the process, made the hardware changes, tested multiple times on both phones to confirm, and kept things moving for us.
This is the best experience I’ve had with a carrier, much less their store. They listen, are attentive, and communicate with you through the process. Most important, you get what you are looking for in the end while feeling you are a priority. If not for the crowd and (understandable) waits, I’d give them a perfect score. They were THAT helpful.

I’ve been to this VZ store 3 times. Twice, one of the managers (I think his name was Carl) was working near the front door greeting customers as they came in. He was extremely helpful and at tentative. When having to wait he would come back several times to update us on what place in line we were in and to acknowledge that he knew we were still waiting.
During one of those two visits we had to leave to go to an appointment previously scheduled. I let him know and he was nice enough to suggest checking in with him when we return so we didn’t have to wait too long. When we came back the next day, I didn’t see him but someone was available to help us right away.
The selection at this store is much better than at the smaller locations. Will definitely come back here if the need arises.
The only reason why I didn’t give it 5 stars is because 2 out of 3 visits I had to wait quite awhile.

I visited this location around 7:50, 10 min before they close because I had an issue at the other store that they couldn’t resolve, (Avondale off 99^th) i never learn my lesson to only deal with Carl Lacewell, he is the manager for this store and has amazing customer service skills, he actually cares about trying to help and find a solution to your problem, he smiles all the time and always gives me a good vibe, from now on I will only deal with him because he doesn’t mislead you or give you the run around, way to go Carl, thanks for caring about your Verizon wireless customers and thanks for taking care of your customers needs each and every time, I can tell you really like your job.

Came Wednesday to add 2 new phones and fix my Samsung 5. They factory reset my phone and I lost EVERYTHING. They did not have the phones in stock so they were mailed to me. I am told just come in to activate them «it will be quick» It has so far been over 1 hour, the numbers they provided were linked to someone else’s default account. The sales rep has been «working» on it in the back so I can not even ask him a question.

Courtney is the most efficient and her customer service is impeccable! She will combine her «verizon knowledge» and positive attitude to help you receive the best experience!!!

Very nice place. As soon as I walked in, I was greeted by a very nice lady, got signed in and was ready to go. A few minutes later I was helped by Manny who helped me with my problem and I was ready to go in less than 7 minutes. Very friendly, quick place. This is what you call good customer service.

Great store and great customer service. They took care of all my needs and more. Highly recommend for all your needs.

I’m just so glad website like Unilocal exist. It’s very edifying to see all the other awful reviews this Verizon location has received… but I can’t help but agree with all of them. For one, trying to get this location to pick up the phone is a joke. They don’t answer and are probably too self-​involved with each other to actually care about the customers they are serving. I mean, that is the one way I can MAYBE compliment the store; all the employees really seem to enjoy working together… but they seem to care less about the people who need their help. Absolutely awful in store customer service and awful wait times. Although it’s not as convenient, you are seriously better of doing whatever you business you do with Verizon on a national help line, or online.
Completely frustrating and sad.

No waiting and great customer service.
I visited the Verizon Store in Avondale on Rancho Sante Fe and I felt welcomed right away. Usually, when I visit a Verizon store they take my name and I wait, then I wait some more but not this time.
Rolando greeted us right away and was very helpful with sorting out the best tablet and cell phone to purchase. Rolando was exceptionally knowledgeable throughout the upgrade process (which was unbelievable quick). Rolando went through all the plan options and coverages.
What I appreciated about Rolando was that he was professional, and he didn’t try to pressure me into making a purchase. I’d recommend anyone to this verizon store! Wonderful experience and amazing staff!

I have had a positive experience at the store before but not today. I got my upgrade moved up by customer service then went into the store to get a phone and met one of the managers… Eduardo. Stay away from this dude as he gets really close to you when he speaks, will tell you things over and over, discuss internal affairs (IDGAF just tell me if you can help). I left the store and called customer service back, and my phone will be shipped tomorrow.

Horrible customer service. I have to wait 40 min. To return a charger that doesn’t work.

Do everything online now as I can’t stand to go in this store and deal with the wait. Have had to wait over an hour on numerous occasions.
The last time I called Verizon and they told me I needed to take my phone to the store to have them look at it. I said «I don’t want to go to that store because the wait is so long» and he offered to call and see how long the wait was. He told me he called the store and was told there was no wait and to head right over there. I was standing in the store in less than 10 minutes and found that there was a 50 minute wait. Once I got called she told me «we don’t have a replacement phone and will have to order one for you». There was no reason I had to go to the store to begin with.
I felt like ringing someones neck by the time I got out of there. NEVER AGAIN.