PetSmart

Have to admit that I’ve never been a big fan of Petsmart, but this store deserves all 5 stars!
Hubby and I found a lost puppy at a nearby golf course late Sat, and after every kind of effort to get this puppy home, I was told Petsmart vet dept will scan for a microchip!
The pup had a chip, owners were called, and within 10 minutes a four month old ‘Lucas’ was reunited with his beautiful family with two young girls!
If you happen to find a list dog, just go straight to Petsmart to check for a microchip and save all that crazy time posting on Craigslist, rescue sites, posting fliers… you get the idea!
And if you haven’t yet microchipped your pet, just imagine someone like me spending a huge effort to find the owner, or worse, dropping the animal at the County Shelter. Or, scanning for a chip and being reunited right away!

Hey MiMi I had the same experience. First off I have had several Pet Smart cut and grind my dogs nails with no issues, My dog is not aggrieve in any way and loves females. So to my surprise it shocked me when the called my phone to tell me my dog was to aggressive and bit them several times. They refused to do her nails. And was upset that I left the store for a little bit to go to the dollar store to pick up a few items for which I already told them I was going to step out and will be right back to check on her. She scolded me saying that she had to page me several times in the store. Well, you fricken moron did it break your butt to have to pick up a phone and dial the number I left you. Oh yeah, that’s right you had a vicious dog attacking you and it put you out which I let me tell you when I went to pick her up she had the leash so tight around her neck my dog was hacking. You pissed me off Pet Smart. Maybe all this came about because one groomer was yanking at a dog and scolding a nervous dog as she groomed it. I replied before I dropped her off about who is going to groom my dog because I do not want that groomer that is being cruel to that dog over there. So I guess that may have brought on all this. I love dogs and cannot stand any being cruel to dogs so all I have to say is Pet smart you need to open your eyes and clean house on these entitled employees and get staff that work with animals better. And I suggest you not have Pet Smart pay you off to take this off. The community has the right to know how their pets are treated when they leave.

I have been using Petsmart and very happy with the service. I really like the idea that you can actually see how your dog is being treated. I took the time to stay and watch both dogs being groomed. Staff is trained. Phones are answered. They brush their teeth. I complete an evaluation after each appointment. At least Petsmart wants to know how they can improve their service. Not many groomers ask for feedback.

I am highly disgusted. We came here to have our fish tank water tested and our helper had no idea what she was doing. After the test which I had to read the results of my self. we intended to purchase more fish. And to our dismay we found multiple dead fish in random tanks. These had clearly been there for days. As a side note they were have an adoption day, all the cats and dogs looked miserable no activity just somber looks, if I could I would have bought all the animals to free them from these people. Do not shop here, do not encourage this behavior.

I’ve never had issues here. I own a neo mastiff and a wolf hybrid both get taken care of by banner located inside here. Dr. Jackson is the best!
Also my dogs were getting sick from science diet last year in February. We brought the already open bag of food explained the issue and they had no problem comping the money and helping us pick a different type of food for my pups. Uriel is one of the Managers there and he really knows his stuff super positive and helpful!
Definitely recommend.

Petsmart Grooming department is the worst I have seen in customer relations in a long time. We dropped our dog off for a hair cut 3 hours later they started on him. He was just kept locked up in a cage for the first 3 hours. The groomers were not busy, they had plenty of time for texting on their cell phones and walking about the store. Also in this time the only groomed 2 other dogs. I will not bring my dog back here ever again.

Brought my dog in to get groomed for being a husky should of know to bring my dog in at 2 which was a full room and be done at 4 something had to be up. Picked up my dog and he was crying before we even said anything. Got a flea bath and came home to find a flea on him called to ask about it and got a run around with the salon manager laughing about it. My dog won’t let look at he paws which they shaved upon request which worries me and asked about that they only shave the top. To call and get assurance about my dogs trip was not what happened at all instead it was the salon manager giggling on the phone. But they will pay to have the review taken off (thanks Unilocal) so hopefully some people are able to see it before than.

I have four dogs, my two labs have had their grooming done here. My dogs receive excellent service and I personally have never had a problem. However, I did witness a large dog that was being brought out from grooming attack a smaller dog, not once, but twice, puncturing its haunches. The little dog was leashed to the grooming table and couldn’t get away. The groomers just stood there with their mouths open. I deducted for this. It’s their job to control the animals in their care. In all fairness, pet owners should not bring an aggressive dog to the groomers. I have a dog that will not be groomed outside of my home, it’s my job to keep him and others safe, so the shame in this situation should be shared. This store has rescue groups come in with dogs and cats, which I love.

They got what I need and the groomer named «Apple» did the best job I. Grooming my dog. She gave me exactly what I need & want. The cashier, short thin girl with Brown hair in a pony trail, is never happy & is always talking to another female employer. I hate having to check out & wish they offered self check out.
Go to the groomer & ask for Apple. She knows her stuff and has great skill.

It’s a Petsmart, they are all pretty much the same. I really like that they do not sell cats here, the only ones are up for adoption. It’s pretty busy on a weekend but it’s never bad.
The only thing that always seems to be a problem is that when the cats need to have their prescription food cards renewed you would think that it was for an open ended refill of pain killers. Its a 15 minute process every time. I get that it needs to be confirmed… but it’s food for a cat with bladder stones.

1 star is being to generous! My dog just left the groomers and I am pissed! Her nails arent trimmed or filed! They said she wouldnt let them but I say bullshit she is 3 years old and she has had plenty of haircuts and never have I heard this. I will never bring here or to PETSMART for grooming again

My Favorite Petsmart
This is absolutely the best Petsmart I have ever visited. I would be willing to go out of my way to go to this location because the service is so much better than the other Petsmart stores in the area. However, I am fortunate that this Petsmart Location is close to my home.
Clean stores, knowledgeable staff, and employees who are willing to answer your questions and help you out in any way they can, it doesn’t get much better than that.

I have yet to get Bandit excited about going to the groomers. He’s still a work in progress. ;-) Regarding the service, no complaints there. Every time we take him in he comes out looking handsome. We like the Teddy Bear cut, so he gets it every time. I love that they keep his history on file. I can have my dad or daughters drop him off while I’m at work. The only downside is Bandit is starving when I pick him up. I wish PetSmart gave the dogs a little snack while they’re visiting. Outside of that, service is wonderful and I have a happy fur son (kind of).

I took my golden retriever there last year for his first groom, he was 2 years old and we had adopted him about 8 months previous. I explained that he had not been groomed before and did not like being brushed and that he had not been crated before. They suggested we pay for an express groom because then they were not crated and they worked only on them until they were done. We did that. When we picked him up he looked good however the groomer that worked on him suggested that we not do the express groom next time because he just got so excited that he wore himself out.
I just went in today to schedule him for his 2^nd groom, the groomer who worked on him previously is the one who was scheduling him. She went to the manager (I assume) to ask if we should do the express groom or not the manager came up and basically refused to take him. She said that they would take him but if he was of danger to her or himself they would have to stop. I told her that there is no way he would bite he is an extremely sweet dog. The groomer who worked on him before added that there is no way he would bite he was just upset and had a lot of energy. So the manager said if he was afraid of the dryer or wriggled too much she would have to stop and send him home (this would only be his 2^nd groom, I would be afraid of the dryer if it had never been used on me before) So I said are you saying we should take him somewhere else? and she said yes, maybe to a vet so they can monitor him??? Then I said I guess I should take him to petco and she said yes.
I guess petsmart only takes dogs who doesn’t move at all when they are gooming them. sorry, my dog has some life to him.

I typically take my dog to another groomer but was having trouble with scheduling. Ended up bringing our dog here and she looked great at a much lower cost and with better hours for scheduling. I was very pleased with everything including price, quality, hours, and customer service.

My little dog always comes out perfect when I take him to Sarah! She always had him finished on time.

As far as Pet Smart go, this is a pretty good one

I used Petsmart for the grooming services. I took my dog in there to get his claws cut. the lady from rude from the beginning. She asked if, for $ 2 more, if I wanted to get his claws sanded down also, for smoothness. I said yes and then left my little guy in there to get groomed. All she did was barely sand the tips down. Didn’t cut anything off! So I paid $ 13 for my dog to basically have nothing done.

We just rescued a dog, she was abused by other dogs, and scared. She is only 1−½ years and 73lbs but the sweetest dog. Today was she first time getting groomed, so we told Alejandra she might be scared. At first she did not want to go even with our other dog going with her, but after she saw that we left from the groom area she hustled and went with Alejandra. Alejandra said she did just great but I am sure Alejandra’s extra love and attention helped. Now, I can say our 3 dogs just love her! If you need a groomer, Alejandra is AWESOME!
It was very nice that I found all the new things for our new dog. Pink pawed collar with a match leash and other goodies. This store always has the friendliest employees. The cashier was great too. She tried to give our new one a treat, but she was too interested with the store.

As far as Petsmarts go, this is a pretty good one.
They have a very large selection and three times I have been helped by people to make a purchase decision. We recently took in a cat and got him set up with a litter box. When we went to buy it, there was another shopper in that area who owns some ridiculous amount of cats (around 12 or something) and she helped us find a litter that was more natural and easier on the cat if he happens to ingest any of it, good for odor control, and flushable so there is no mess to clean up.
Another time we went to buy him some more permanent food since the first bag was bought on an impromptu basis when we first took him in. There was a rep for one of the lines of cat food and she explained some of the better brands and really taught us some good information and helped us get food that would best suit our new cat.
Finally, we went to pick out a cat brush and had no idea which of the 8+ different kinds would be best. We narrowed it down to 3 and asked a staff person and they showed us the best one — which was the same one they use there in the grooming center.
The HUGE downside of this place is that it is fairly busy and they never have enough cashiers working — sometimes it’s only one and two if you’re lucky. It’s a good and helpful place to pick out some goods for your furry friends.