Gabriel’s Appliance Service & Repair

Our home warranty company sent this company to repair our washer. The tech who came refused to look at the machine because my husband had removed the door lock mechanism, but insisted I pay him the service fee anyway and insinuated that our machine never even worked. My husband contacted the office and the staff was friendly and apologetic. The owner came back out at no charge and diagnosed the problem. Unfortunately the first tech had sent pictures of the disassembled machine and that voided our home warranty. We decided not to fix the machine, but appreciated the owner taking the time to do what the tech failed to do and speaking candidly with us about our options.

Had them come out to my rental property to fix a dryer that was not drying clothes all the way. Paid the $ 45 deductible required through my warranty company.
Turned out to be a pinched exhaust hose. Repair was done, we were happy.
The next time we go to use the dryer, it goes into «self-​lockout». We tried EVERYTHING to get it unlocked. Finally ended up calling Gabriels back enlisting their help as I have new tenants arriving the next day. «you have to schedule another appt. through your warranty company».
Did some research over the internet & found a fix that my housecleaner applied. «hold the cancel button down for 4 seconds». Fixed. Thanks for nothing Gabriel’s. If you are not willing to help a desperate customer in need, with a simple fix that I’m sure you are aware of, you are not the kind of business partner that I will be doing business with in the future. You are officially removed from my list of contacts. That is NOT the way I do business, neither should you. Goodbye.

THIS COMPANY IS A JOKE! I had technician come on Tuesday which he indicated he will be back on Thursday to do repair. Nobody called to follow up, today I called to follow up with status spoke to Cathy who told me she had to call technician. She called back half an hour and said oh we forgot to call you and tell you part is back order and don’t have have a specific date when part might be in stock. This company just wants $$$$. Please look elsewhere.

Very honest Company. Jeff spent several hours trying to fix my fridge and the next day when it stopped working again he came out and tried again. He gave me my check back for the previous day repair $ 146. the fridge was beyond repair but its sure nice to find such a very honest company.

We used Gabriel’s appliance twice and after the second time we realized their repair men are not interested in repairing just throwing out some bogus number as to what the cost will be.
Our washing machine was making a horrible noise. The repairman came and left within 5 minutes and said it was the gasket and needed would cost $ 800. Never did he run the machine to hear the sound. He just assumed it would be this costly fix just what we said.
Then we had them come out to look at our refrigerator. First off I was never told to make sure my fridge was turned on at least 24 hours prior. So the repairman came out and told me he can’t do anything or diagnosis the problem with a warm fridge. Ok fine. So we turned it on and they came back out a couple of days later. When he came back out he just kept telling me he won’t know the problem unless he opens it all up. But he just kept telling me it could be between $ 80 and $ 600. So he cut some lines and determined it would be a bigger fix but again would have to open everything up. He left without really diagnosing what the problem was. Just kept telling me assumptions.
I will never use them again. Don’t tell me what it might be tell me what the problem is and how much. I feel like they collect their $ 60 service fee and just go to a bunch of houses all day long.

My property management didn’t contact me, so I was shocked when the tech showed up. He was outstanding though! He didn’t mind that I was a disheveled mess (I was dead asleep when the door bell rang) and had dishes in my dishwasher, which he was here to fix. Not only was he friendly and polite, but he did an excellent job and my dishwasher works perfectly now!

I called 4 other companies that couldn’t come out to fix our refrigerator for seven days. I asked for a referral from my community Facebook group and was given the name of Gabriel’s Appliance Repair. I called around 10am and spoke with Kathy. After we spoke for a little while and I told her what was going on, she asked for the make, model and serial numbers and proceeded to check and make sure that the company still made the parts I might need for repair. She said that she wouldn’t want to send a repair guy out to fix something that couldn’t be fixed and didn’t want to waste my money on the call charge. She found the parts and said that she would try to have someone out today or tomorrow. I told her that tomorrow (Saturday) would be fine, even Monday. NOPE! The repair guy was at my house within TWO HOURS!!! I couldn’t believe it!!! The price to fix my refrigerator was very fair! We are extremely happy with this company and their service and would HIGHLY recommend them to everyone!!! Gabriel’s Appliance Repair, I can’t thank you enough!!!

Mario was professional and friendly when he was in our home to service our dryer. The office staff, both Cathy and Michelle, were efficient and easy to understand on the phone. Mario arrived within the timeframe given to me, both times he was here for service. We will contact Gabriel’s again when we need appliance service!

My trusty Hoover vacuum cleaner that has been a reliable standby for years developed a frayed power cord, so I brought it in to Gabriel’s for repair. They were friendly, courteous and fixed it for minimal cost and in a timely manner even though it was the holidays. Cathy, Jeff and Derian are great. My vacuum is home and working better than ever! :)

Mario serviced my refrigerator for me this week. He was amazing. Not only were they extremely accommodating to the very tight schedule that I have but the friendliness and professionalism was above and beyond what I expected! What a great staff they have. Right from the initial phone call to scheduling my appointment, to the service being completed this company was excellent! Thank you and I look forward to doing business with you in the future.
Lisa R

The service tech did the repair professionally. But missed one small detail, which he more than made up for. I recommend Gabriel’s Appliance Service. Good job.

CAUTION DO NOT US THIS COMPANY IF YOU WANT GOOD SERVICE.
I have not positive to say about my experience with Gabriel’s Appliance Service & Repair. I have a home warranty through Landmark, and my stove caught on fire while I wasn’t using it due to an electrical short.
Gabriel’s Appliance was contacted by Landmark the next business day and I received an email from Landmark saying I should get a call within 4 hours. I never received a call. The next business day I called to schedule an appointment.
The tech showed up to the appointment and diagnosed the stove/​oven and confirmed it was an electrical short. I asked how long it would take to fix, he said he would need to see how long parts would take and would call me the next day. After not hearing anything for three days, I called Gabriels Appliance and the could not find the paperwork from the tech, and no parts had been ordered at that point. I was then told that the parts were on back order and would take a week. They scheduled an appointment a week out from there which means over ²¹⁄₂ weeks since the stove had caught fire.
A different tech Al came to fix the stove, however, he didn’t have any parts to fix the stove. He took the stove apart and re-​diagnosed it and wrote down what parts were needed in order to fix it. Once again I didn’t hear anything from Gabriels Appliance. I called to see what was happening, and Gabriels again hadn’t ordered the part as they needed the model number of the stove.
I gave them the model number and they told me it would take another week for the parts to get in. I complained to Landmark and the confirmed the parts would be in on Thursday (a month later) and the Gabriels would be calling me on Thursday to set up an appointment for Friday. Once again I never heard from Gabriel’s on Thursday.
Friday morning I got a call from the tech Al, but missed the call, I called him back right away and left a voicemail with a good number to reach me at. He attempted to call 30 minutes later but wasn’t the number I left on the voicemail. He left me a message saying he is leaving this side of town and won’t be back. But he didn’t call me at the number requested on the voicemail I left.
I called the office at Gabriels and they said there is nothing they can do. They said they don’t have the parts yet, and won’t be able to schedule the appointment until Monday. I asked why did Al call me to set the appointment if you don’t have the part yet? I then asked directly do you have the parts yes or no and the only answer I could get from the office manager was that they received a shipment from Landmark.
Then I asked why they didn’t call to schedule the appointment on Thursday, the office manager told me that it was her fault and that she didn’t have time. Then she proceeded to blame me for not answering my phone even though I gave Al a different number to cal.
I asked her about their lack of customer service, and she said «Honestly, I know you’re not receiving good service but there is nothing I can do.» She never apologized for any of the mistakes rather put most of the blame on myself.
Finally, with me not giving them a choice and arguing about it needing to be fixed on that day cause it had already taken a month and they had the parts and that it needed to be fixed that day. The tech was supposed to call when he was on his way. He never called and just showed up beat on the door in a very rude manor was rude the entire time he was in my home.
I asked a question about the invoice he wanted me to sign as I was not going to pay a dime, and he was very very rude in his actions with me.
This is the worst service I have received from any company in my entire life, and I will never do business with, recommend or have anything positive to say about the service at Gabriels Appliance.

Our property management team reached out to Gabriel’s to inquire if they invoice for jobs in order to work with several of our rental properties. The receptionist said yes and provided me with an email to forward a work order for review. Prior to sending the work order I sent the company our vendor expectations to review so we would all be on the same page. I then forwarded the workorder– Gabriel’s made an appointment with our tenant (did not inform me about it) and when I inquired to be sure they had received all of our information and the work order I was informed that they would not agree to our expectations at this time and would be cancelling the appointment that they already set with the tenant. When asked specifically what was unagreeable I was told «we can not always get things done in 5 days» they also balked at the idea of not being given approval while on site.
When dealing with appliance repairs– you are talking about sometimes hundreds of dollars– if not thousands depending on if it requires replacement. Our team needs to get approval from owners to spend that kind of money– this is why we need estimates provided and we can not always give approval while the vendor is on site for the first visit. Our 5 day expectation simply means that we want the tenants to be contacted within 5 days of their receipt of the workorder (something I would have been happy to explain had Gabriel’s asked for clarification)
We will continue to search for a reliable and dependable appliance repair company to service the properties we manage in the West Valley.

I was having trouble with my washing machine and left a message on their website for someone to give me a call. Four days later (there was a Sunday and a holiday in there) they called me back. The lady that called to schedule the appointment apologized first thing that they hadn’t called me the day before. We scheduled an appointment for 7−9am the following Saturday. At 6:59 on Saturday I get a knock on my door. The tech’s (I believe one was in training) came in and within minutes determined the problem and within a few short minutes after that the problem was fixed. By 7:17 I am writing this review. I will most definitely recommend this company and will keep their card handy for any other issues I come across.

Forgot to review this on a repair order I had done with them previously last year and remembered him after having to deal with an awful company named Authorized Appliance Repair that does the warranty work for my contract under Lowe’s.
I remembered Mr. Gabriel because he was so great to work with in contrast to this other company, In fact, I will call Lowe’s and demand I be allowed to use him and see what they say.
When my refrigerator went out last year, Jeff came out, assessed the situation in about 10 minutes and told me my Kitchenaid Side-​by-​Side Refrigerator’s compressor was not worth fixing at around $ 500. He said it would not be under warranty and for a few $$ more, I could get a new refrigerator with a warranty. He also referred me to Spencer’s Appliance to get a new one.
At Spencer’s, they new exactly who Jeff was, praised his talents and gave me a large discount, an extended warranty and free delivery because I mentioned his name. I saved $$ and the discount Spencer’s gave more than covered the cost of the small service call he charged me.

I just had my 5 year old super squeaky dryer repaired by Gabriel’s. I am so happy with their service. Jeff showed up within the time frame I was given, and the cost to repair was less than I was initially quoted. I’ll definitely use them again.

Scheduling a service call for mu 8yo top loader was easy. Jeff arrived on time. Gave me an honest estimate. Not worth fixing @ this point. Gave me half off service call fee! Of course I tipped as I always do w repair men. Jeff even gave me his professional opinion of top loaders & front loaders.
Will def refer anyone to them!

Gabriel’s Appliance is awesome! Our Maytag washer stopped agitating, spinning and draining. I called the office and got a very helpful person who scheduled me for an appt a couple of days later as they were very busy, which was ok because luckily the breakdown occurred after laundry almost complete. Nicole came out (within time frame specified) and within 10 minutes discovered a wire had separated. She went ahead and checked the motor, etc. since it had been opened up, fired it up and we were good to go. Well worth the $ 95!

This is one of the best companies that I have ever contacted. They were very knowledgeable about the part I needed and even checked to see if there was anything I could do to correct the issue before I purchased the part. Even though they repair appliances they offered to walk me through the process over the phone while I replaced the part myself. If I ever need to repair another appliance, I know they will be the first ones I call.

We chose Gabriel’s when our Washer suddenly started clanking during the spin cycle:(
The office staff was very polite and worked with us to get an appointment scheduled the next day!
The owner, Jeff Gabriel showed up and identified the problem in about 1 minute. When he found out the part would take 2 weeks to arrive, he called the office and found us a laundromat nearby!
THEN…when I mentioned my ice maker was not dispensing ice due to a stripped gear, he said «lets take a look» and had it fixed in under 5 minutes!!!
Very polite and professional… ON TIME… EASY scheduling and very fair price! I would highly recommend them for ANY small appliance repair!
Richard