Crystal Springs Apartments

I love the actual apartment and balcony (minus the broken fridge, mold in the bathroom crevices, and loud freeways) but the prices are always being raised. Pools are over crowded and over chlorinated. No parking available. ALWAYS doing maintenance on the apartments so you are threatened to be towed constantly. Lots of drugs in the found on the premises. Had two notes on my door sense I moved in two years ago about break ins. The maintenance takes a very long time to ever get back to you. They always seem to be trying to get more money out of you. I would not recommend this place to anyone

If I could rate this place a 0, I would. My husband and I lived here for three years. We had no problems with the actual apartment itself, other than the proximity to the i10, basically making it impossible to leave the windows open in the fall and winter due to noise.
Don’t plan on getting your security deposit back, because you won’t get it. I cleaned that house top to bottom and it looked just like it did when we moved in, save for one spot on the wall (which I couldn’t clean up for the life of me). I asked for the specific paint they use in the apartments so that I could just touch up the paint and they wouldn’t tell me. I suspect this is because they want every chance to keep your deposit.
Good luck finding a place to park. In the three years we lived here, I think we were able to park in our own spot maybe… 60% of the time. The rest of the time, our space was taken by college kids visiting their friends, maintenance people, or someone else. I actually had them towed on several occasions. If I pay for a parking spot, I’d better be the one parking in it.
The office staff when we first moved in were delightful. They were professional, courteous, and really went out of their way to help us. We were moving into this place from the east coast sight unseen, we were late picking up the keys (again, driving from the east coast. Arrival time is not predictable when you’re driving over 30 hours). We arrived after business hours and they had someone come in just to take our deposit and give us the keys. Those days are long gone. By the second year, when they had switched to a new company, they fired all the wonderful people we came to know and appreciate. They were replaced by a rude, inconsiderate, and condescending staff.
Our downstairs neighbors were horrible. We complained several times due to the extremely loud music and bass that shook the photos right off my wall. This went on for several months before I guess their lease was up and they moved out. Crystal Springs did absolutely nothing about this, despite several complaints. I was working 2 jobs at the time. When I was home to sleep in the afternoon, it was next to impossible.
Lastly, they have changed property management companies every year since the year we moved in. Now they are with a company called Greystar. They claimed that we owed them 139.00 when we moved out, and when we tried to pay it, literally no one would take our money. I have been calling Greystar for MONTHS and no one ever answers the phone, and there is no option to record a message and have someone call back. No payment options on their website.

Lowering my original review. We are flooded again for the 3^rd time in 2 years. This is not of our doing but ignored issues by either other residences or the staff I am not sure. Again another electric bill that will be double the norm to run the carpet blowers, another day off work and today I am trying to meet with the manager to discuss reimbursement for the power. PS there is mold growing on the carpet tacking now from the water damage.

You can’t get your security deposit back, management has always been rude (save one woman, who was actually wonderful) and after talking to the condescending assistant manager who didn’t want to listen to me, it must be because shit rolls down hill. The pools are always packed with loud kids who don’t live there, parking is a nightmare, complaints are ignored, for the quality of management you get, the price is insane. We had wonderful neighbors, but were paying way too much for what we were getting.

Lived here for you a year a couple years ago loved it. move back almost a year ago. To be honest management and everyone is great my only concern is constantly infected by cockroaches. Since we moved in here it’s been nonstop I have had this house painted and sprayed countless times but it doesn’t help that they come through the vents. That is the main reason why we are moving. I never had this problem when I used to live here I don’t know why we have it now all my food is literally zip locked the only thing they can do is bomb my place but me having a big dog it is hard for me to find a place to stay with him. We have even bought stuff at the store to help which solves it until they come again from the vents. Honestly if it wasn’t for them I’d give it a much higher rating.

I am updating a third time and again lowering my rating by one star. I finally (after almost a year) feel like the noise from neighbors is at a manageable level as long as I don’t go outside on weekends. When we moved into this apartment we had a problem with heat as in it the inside temperature was umbearable due to windows no matter what we set the thermostat to. Our other window related problem is that our dining room blinds do not cover the entire window and we had quite a few people stopping and peeking into our windows while we cooked and ate dinner. I asked the office if we could put up tint so long as we removed it when we moved out bc both our complaints would be solved without putting holes in the wall. They said yes, not a problem. Almost an entire year has gone by and I come home to a note saying we are violating our lease by having the window tint. I double checked and nowhere in the lease does it mention tint. It mentions other things like decals, etc but nothing about tint. It also irritates me that no one bothered to pick up the phone and call. I have always been very nice to the staff and easy to deal with so why they feel a need to leave nasty, poorly spelled notes is beyond me.
For shoddy maintenence, an inconsistent and sometimes rude staff and the intolerable noise… 2 stars.

We have loved living here! The staff is great, when we have an issue they fix it right away! It is so quiet and very comfortable living! If you need a better priced apartment, live here!!!

I lived at these apartments for two years and this place has only been going down hill. Majority of the gym equipment is broke/​no pin to be able to use… no big deal as I started bring my own bolts that would work just the same. The Jacuzzis never work since the new owners came in (Mid 2012) and refuse to fix it due to «Finding money in the budget» which I thought is what my rent is paying for. All-​in-​all the apartments are fairly spacious and the location is nice being so close to the freeway/​grocery stores/​gas station.

Do not move into this place. Management is absolutely horrible, maintenance takes forever to come out to fix anything. Although this seems to be a gated community it is not, kids from the neighboring trailer park come in and out with ease. Never seen a security guard walking at night like they say there would be. Just recently moved out and they tried to take every penny from me. I had to provide evidence and take photos of the cleaning I had done in order to receive my full security deposit that I deserved back. Do not believe them when they say you HAVE to have your carpets professionally cleaned. It is NOT stated in the lease. I cleaned them myself, (which was much cheaper), and had to show them that in the lease it is not required to be professionally cleaned only «professionally inspected» which I assume is done by the head of maintenance. They should know the lease inside and out but it seemed that I knew more about the lease then they did. How sad! Anytime I had a question, no one a definite answer, instead, referred me to the same girl over and over again. horrible faculty who should be able to answer simple questions! They couldn’t even tell me my final move out date without telling me I have to talk to the manager. Overall, bad experience! BEWARE!!!

My mother recently moved from a huge home down to a 2 rm apartment with my brother and I was really skeptical about this place. However, It is very nice, decent landscaping, and fair amenities. At the time we came one gym was out of order and the grounds were a bit unkept. The pools were nice and held a great temperature. The actual unit had a very unique layout as there is a hallway thing separating the second bedroom and the 2^nd bathroom that lets out into the room. It’s weird but cool at the same time. The air conditioner didn’t seem to work as well as it should in AZ but, it worked none-​the-​less. Neighbors appeared friendly, parking spots could be about a bit larger but, covered for the most part. They even had a detached storage unit aside of the patio and it’s storage area. Overall it’s a nice place.