Artificial Grass Masters

Do not do business with them un less you want to be taken advantage of. They are a «bait and switch» operation. Received an estimate but when it came down to doing the work they would not honor the quote they put in writing. There are plenty of other companies out there that you can trust. You’ll want to stay away from this company!

love my green! so worth having a putting green in the back yard, a cup of coffee in the AM and a couple sunk putts. Now that is a great way to start one’s day!

I will definitely recommend artificial grass masters. They’ve done an excellent job, my dogs love it and it’s such an improvement to my back yard. The price was competitive to the two other estimates I received prior to hiring them.

We had a great experience with this company. They communicated well, worked hard, and did a good job. We and my neighbor (a building contractor) watched the whole process, and we were very impressed by how careful and thorough the guys were. Our turf looks great, and we are very happy with the outcome.

I’ve had to deal with a lot of contractors since I bought my house and unfortunately these guys are among the worst. The only positive aspect was the initial contact, but considering it’s a sales rep, that’s not saying much. The project was not started on time, not completed on time and there was zero communication. I understand situations come up and projects can get pushed or go longer than expected, but no communication to the customer is not acceptable.
Going further, simple instructions could not be followed. They came out several times and couldn’t get the smallest of things done right. I finally gave up calling as less than half of the time, I would not receive a returned call. I will end up doing the rest of the work myself. This project ended up costing too much in my opinion as the work was never completed correctly.

We had AGM install about 950 sq feet of grass in our back yard along with a new border. Shawn did a great job explaining all of the options to us regarding grass types, lengths, and infill options. The project was started on time and completed within the time frame promised. The final product is awesome and I wish we had done this years ago. AGM has done four projects in our neighborhood and I know of at least two more that will be completed in the next couple of months.

The whole process was great. Ricardo came out as scheduled and took his time explaining my options. The installation was efficient and the crew was professional. The product as of today is beautiful with no known flaws.

Great customer service and installation for sure. They went above and beyond to make sure the install went fast. They have excellent communication skills and explain the importance of waiting if for some reason weather may delay. The operations manager Shawn took the time to inspect the job quality once completed prior to final payment. That means a lot these days.
I will now be using them for my pavers and landscape rock.

I had my backyard done couple months ago and had a great experience with this company. Thank you for the great work your company performed. My backyard is now complete with the artificial grass and I love it.

My experience with AGM was stellar.
I contacted the company in late summer, got a quote and then called some other companies to check on price. They were competitive. I don’t think my job was all that big (residential), but it was a little complicated. It involved separated areas, pavers, curbing, irrigation issues and a lot of aesthetic curves.
The project went off like clockwork. Materials were delivered, installers showed up, work was started and completed on time and in budget. I’m still amazed that they could do the work so quickly. Either the salesman, project manager and/​or owner showed up to check on things every single day. The workers were courteous, thoughtful and they worked. .. hard.
The yard came out beautiful. I don’t know if I could be any happier with the job. I can’t find anything I don’t like or any flaws. I actually want to spend time just sitting on my porch to observe the wonderland and looking at the beauty they helped me create. Thank you EVERYONE from AGM. I would definitely recommend the company to a friend.

I recently had the pleasure of working with this company. Wonderfully professional from estimating to install. Couldn’t be happier.

Have now been waiting for over two months for repairs that were promised to me. They will swear up and down that they will be out on a specific day to finish then no call no show. Have been told that management will call to make sure this is taken care of, yet two months later still dealing with the king of let down Ryan.

I’ve had my grass and pavers for almost a month now and I couldn’t be happier! Great product, very appealing, and no/​easy maintenance. The installation crew showed up as scheduled and worked hard to get my back yard transformed within just a few hours. However, the real star (and the reason I went with AGM) was Ryan, the salesman. He is truly a «Grass Master»!! Ryan was super knowledgeable about all their products and very patient with my indecisiveness and helped me out tremendously with the layout and design of my now awesome backyard! Ryan was professional, friendly, knowledgeable, punctual, responsive, and all around just FABULOUS!!!

Great crew to work with. They didn’t mind the adjustments from original design and provided a first-​class outcome. They are meticulous in there work and they care. Highly recommend Artificial Grass Masters to anyone. I liked them so much, they’ll be coming back and installing my putting green! Thanks everyone for your great work!

AVOID this company AT ALL COSTS!!! The sales rep Rudy can sell a good line but the follow through leaves much to be desired. WITHOUT MY PERMISSION or knowledge, Rudy had the workers come take out the curbing after I mentioned that I didn’t like it and wanted to talk about options to change it. The owner, Josh, was extremely rude when I called him very upset that people had trespassed in my yard when I wasn’t home and tore part of it out.
They dropped the ball multiple times with the initial install date. Rudy would say that they would come out on a certain date. When I contacted him the day before to re-​confirm because I hadn’t heard ANYTHING about it, he told me it wasn’t happening until the following week.
When the install actually did happen, Rudy failed to provide vital information such as when materials were being dropped off. The result was that they dropped a huge roll of grass in the middle of the driveway and pavers/​sand in front of my neighbor’s house instead of mine.
The actual product install was mixed. The pavers looked good, but the curbing was really ugly with a huge area flattened out. When I went out and told the guys installing it that I didn’t like it, they said that half of the curbing was going to be covered. But it wasn’t. When I contacted Rudy to tell him that a huge area was flattened, he said it was «for drainage” — which he failed to mention at any point during discussions. When I asked if there were other options for the curbing, he said he would talk to the owner and get back to me. In true Artificial Grass Masters fashion, no one communicated and I came home a week later to people TRESPASSING in my backyard and the whole curbing torn out. Eventually they came back out to install a paver border to replace what they tore out. But I SPECIFICALLY asked if that option would allow the grass to be secure. In short, it is even worse now with large gaps between the grass and border and large areas of the grass unsecured. Now I have to have someone else fix their work.

I would give 5 stars to the install crew. I am giving 1 star to the company/​management. I will change my rating with this company as soon as the owner calls my husband back regarding our install.
We had a sales guy out on June 17^th and purchased that night. Our install was the week of June of 22^nd. We called our sales guy two days after Install with a specific concern with the product (not the install). He came out a day or so later, examined it and took pictures. He thought it appeared to be a factory defect and said he put us on the schedule for repair. Fast forward to July 8^th. Still No repair, no phone calls. We called July 9^th and spoke with Tina. She asked us to text 3 types of pictures and some info. We texted immediately and she responded that she passed them along to the boss.
Fast forward to July 15^th still no contact from company so we called again. Tina asked us to resend the pictures and info. My husband asked to have the owner call the next day. We immediately sent the pictures. I received no text response back. In addition to the phone call, I asked her to have the owner call my husband the next day and left his number again. It is July 16 and still no phone call.
We have a serious issue with a defect in the grass and no solution a month later. I am fully willing to change my rating if this company turns things around and addresses our issue affectively. Until then, I would not recommend them which is disappointing as they have BBB accreditation, Angie’s list
Etc…
Update… Changed rating from one star to two because we are Making progress. Thank you Joshua for calling and getting some more people out here to look at grass. Still in waiting period. Will check back in and update again later

Had the guys from Artificial Grass Masters come out and do my backyard. They showed up on time and went above and beyond to provide great service. I also had them do a pavers on my covered and a walkway. Exceeded my expectations and would highly recommend them. Prompt, courteous and kept there word. I didn’t go in my backyard very often before (and I have a pool) but now I can’t stop going out and enjoying my new backyard.

Sadly, I have to give this place one star. I was looking forward to potentially working with this company and giving them some business, however, the woman who answers the phone is not pleasant and snappy when trying to book appointments and makes it hard and frustrating to do so. It did not leave me with a warm fuzzy feeling that I was working with a company that has my best intentions. I hope that whoever decides to go with this company is more successful than I am don’t get their heads ripped off by the cranky scheduler.
We are excited about working with some other friendly, nice companies that want our business and will make design our yard the way we would like it, in a helpful, friendly manner.

Can’t get a return call, no show for two different appointments
If your project isn’t big enough they will put you in the go away category

We got an amazing putting green for a great price! These guys worked hard and efficient and exceeded our expectations! I would highly recommend them to anyone looking to transform their yard!

We had artificial grass masters come out a few months ago for a quote. Upon meeting the owner and talking over the types of grass they have, my husband and I decided to go ahead with the install.
They came out a week later and had the job finished in about 4 hours. So far, we’ve been very pleased. It looks so nice, really quite real looking. Our neighbors came over to pet it to see if it was. We’ve had the turf for 3 months now and are loving low maintenance and saving water. Highly recommend these guys!