Indianapolis Endodontics, PC

I’ve had at least four root canals done by Indianapolis Endodontics with three different doctors and each experience has been exemplary. They made me feel very comfortable even when one of the procedures took about two hours. I wasn’t complaining because I appreciated the attention given to making sure the procedure was performed well. Everyone there is a pro at giving painless shots too.

My mother recently had a root canal at Indianapolis Endodontics. They were able to her in quickly which was relief due to the discomfort that she was having. The doctor was gentle and I felt did a very thorough exam to find out which tooth was causing her pain. She was kept comfortable and after the appointment she said that she didn’t feel a thing!!!

I had to have a root canal done… I know what you’re thinking, already. You think this review is biased based on my pain and my secret (not now!) fear of death by drowning in my own saliva during any dental procedure! Well, I wish it were… but unfortunately, it was just a bad experience. :(
Let me break this down into a few different aspects here:
The Actual Procedure
The procedure was mostly wonderful. The dentist I had drew me a picture on paper and on my x-​ray to show me an overview what he was going to do (he did leave out the exact details such as the scary rubber dam contraption — had NO idea that was coming!), which was nice because I was nervous. He also answered several questions I had, one of which was «How long will this take?!» to which he replied, «30 to 45 minutes.» I kept that number in my head — we’ll revisit it later… Anyway, back to procedure. I barely felt him give me the numbing shots, at all. He was very good at that. I hated the rubber dam they put in my mouth but it’s part of the process so can’t blame them for that. I do wish, however, that they would’ve paid more attention to my excessive drooling (I did let them know ahead of time that I tend to produce a LOT of saliva… Seriously!) and also that they would’ve told me exactly what they were doing as they were doing it instead of talking over the top of me about what political radio shows they are currently listening to and whether or not peaches were left in someone’s car. But, overall, good ratings on procedure for what would have been quick and what definitely was painless!
Customer Service
Not thrilled here, and it’s really where they lose most of their marks with me. Aside from the aforementioned chatter, and not much explanation during the procedure, the thing that made this experience so bad was that halfway through the procedure, he got up, said he’d be «right back» and told the assistant to start getting stuff ready (so she left too), and didn’t come back for at least half an hour!!! The assistant came in a couple times to apologize but never offered an explanation. She let me sit up after about 20 minutes but then, with the rubber dam in my mouth, I couldn’t control the drool and drooled all over my bib and my shirt, which was embarrassing. I had to flag down another assistant, who instead of telling the assistant helping me that her patient needed some help, said, «It looks like your patient drooled all over herself.» Yeah, just what I wanted — everyone within earshot to hear. Gee, thanks, lady! After this 30+ minute wait, the endodontist FINALLY came back in, apologized, and thanked me for being so understanding. Cause, you know, I had a choice there. I mean, I could’ve left with a hole up the middle of my tooth and a rubber dam in, right? ;) Again, I was offered no explanation but so happy to be done, I didn’t even bother saying anything. Then, when I got to the receptionist to pay, she informed the assistant who had directed me up there that she also had a phone call and couldn’t do both at the same time. I took this time to go to the restroom and have a nice silent scream. :)
My appointment was at 2. I probably got started on around 2:30 and by the time I finally walked out of the door, it was 5. It was enough to make me know I never want another root canal again… or at least, I never want another root canal THERE again. :(
I realize this is most likely a staffing issue but it’s really unacceptable, especially for new patients.