Enterprise Rent-A-Car

Do not… I repeat do not try to rent a car from this location. I wish I had read reviews before I did. Enterprise knows how to take reservations, but does not know how to keep reservations. I had to take a bus to the location even tho Enterprise offers to ‘pick you up’. When I got there, they had no cars!!! I made the reservation a month in advance. Oh and I also got a reminder email the day before supposed rental. Stay away… there is a Hertz in the Westin

I was thinking about renting from this location, however all the negative reviews made me decide against that plan.

I wish I could give this place negative stars! I will never use this car rental service again! I made reservations for 2 cars one week in advance for a pick up the day after Christmas. I received my 2 confirmation emails and thought I was good to go. Boy was I wrong! A very unprofessional kid called me 1 hour before I was to pick up my rentals to inform me that due to cars not being returned they were not able to provide me with my rentals that day and I needed to find another means for transportation. Are you kidding me!!! He was rude and offered no real explanation just said he didn’t make my booking so it’s not his fault. I’m furious… I’m out of state with my family trying to make our flight back home. I now had to figure out how to get 9 people to the Denver airport the day after Christmas. I was able to send 3 of us with another group early to the airport and Luckily HERTZ had 1 SUV available. Only they are located 40 mins away in Eagle. Again, luckily I knew someone who could drive me there. Unfortunately because it was so last minute it cost me $ 700 to rent this one car. And another $ 250 to get someone to return the car back to Eagle because they would not allow me to leave at Denver airport. When I was expecting to pay around $ 500 for the 2 from Enterprise that I was allowed to leave in Denver. How unprofessional is this? Not only did you cost me $ 500 over what I budgeted for but you inconvenienced 10 people! Thank goodness I was able to rely on HERTZ. Here is the kicker I never even received a phone call from management to apologize or offer an explanation. Keep this up and I guarantee you will go out of business!

This place sucks. They took my name & # to reserve the next available car coming in that day, & never followed up I called to make sure I wasn’t being brushed off. They ensured me I’d receive a phone call… 27 hours later & no call. Customer service is B.S. in the valley & usually a hit or miss. Make reservations online & don’t trust them booking you if you’re a walk in… you may never get a car.

I just have a general complaint about Lee, the Manager at the Avon location. I spoke to him twice last week to schedule an appointment for a pick up at an Auto Body shop since I needed to get my car fixed. After speaking to Lee, I found that there were no cars available Monday, so I switched my appointment with the body shop to Tuesday to line up with the availability that Enterprise had. Lee failed to pick me up, call me or do anything proactive. We called him and he said «I didn’t know you needed a pick up, we don’t have any cars available» You’ve got to be kidding me! I spoke to you twice last week to make the reservation. This has also happened to 4 other customers in the past week according to the shop. This is absolutely unacceptable. Once I called him out on making the mistake, he didn’t even offer any solutions. He seemed to not really give a crap. I will NEVER rent from Enterprise again.

Enterprise is a family owned company out of St. Louis… why didn’t you call them more than once? They are a busy office.

I rented a car at Enterprise near the airport and was hoping to swap one out for another at the Avon location. We were having some technical issues with our car and I had passengers so I wanted to drive a car that felt «safer». We stayed at Vail Cascade and they mentioned that when the local Avon store has extra on hand they may swap a car out if possible. I called when they were closed and never hear back from them 24 hours later. I left tgem a lengthy voicemail and told them exactly what I was experiencing and left my contact name and number twice.
Nothing.
This one is privately owned, or so I was told.