Somehow when I booked online, the reservation did not go through– so I had to wait for all the appointments to go first. Even my reservation for the appointment had gone through, they were running an hour behind– so if you have an appointment, you should call ahead and see if they are running on schedule, especially if you are having pictures taken of your small child. The first photographer/receptionist/etc. person was not overly friendly — and if there had not been another person working with her this review would have been completely different. The first girl was very put out that she could not find my reservation, and basically was about to tell me that I should be on my way with my baby and that I could make a reservation for the following day. My baby was only 8 months old, I had been waiting a half hour before she even said anything to me, and I live over 40 minutes away, so rescheduling would not have been an easy or welcomed situation. Thankfully, the other photographer was compassionate and put us on the schedule. I had to wait about another 30 minutes before they were able to take the pictures because there were so many people getting their pictures done. The entire time we were waiting, the baby was laughing and smiling and playing. (I am not sure if they are this busy all of the time. I know that I had a groupon for the photos and it was expiring that day, so it is possible that there were a bunch of last minute photo goers… otherwise, it is really important to make an appointment -) During the photo shoot– my baby absolutely refused to smile. The photographer tried everything. I tried everything. Nothing worked at all. The fact that the room was dark with bright hot lights, and a whole slew of props behind the camera, this was all just too overwhelming for the baby, and he was too interested in everything that was going on, that he just was very inquisitive, and not happy and laughing. We did get some very cute photos of him, but I know that they could have been better. Another concern that I had was I heard the click of the camera many more times than the amount of pictures that I saw. I thought that she took many more pictures than she showed me at the end. I am not sure what the policy is about how many pictures that they take v how many they show you, but after the session I was sure that there would be tons of pics to look through, and that was not the case. Final note: I definitely think that the pictures were worth it. My family members loved them and didn’t seem to care too much that he isn’t smiling in them. The cost of the photos is very reasonable. I would come again.