Best Buy

Worst Best Buy experience I’ve ever had in my life. The staff are incompetent. Complete waste of time.

It’s a shame I’m not good with names to give credit to those who deserve it, however I’ll still describe what happened. So I enter and ask a best buy representative if anyone is available, he said no but if he gets name and telephone he can reach us when someone is. I found this weird so I asked about how long, he said AN HOUR! So I’m going to wait in the store for an hour to wait for someone to help me. I inquire about their sales, upgrade and get a free 32″ tv. He says that it’s with a be line only. I point out that’s not what the sales ad says. We go back and forth and he finally says that I can argue all I want but it won’t change. Then I said they need to change our be more specific in the ad. He said he didn’t write it. I point out that when I say they I mean the company he is currently representing. I huff almost out the door and my sister convinces me to talk to a manager. I do and prices you explain what happen. I also mention that I read the fine print so I wouldn’t waste my trip to the store. The store is an hour away from me. He led me to another representative, this fine a girl. BEFORE she gives me an answer she makes sure and double checks! This is exactly what the first guy SHOULD HAVE DONE. You do not say no a customer unless you’ve exhausted ALL OPTIONS. she actually found out that I index could use the offer. I don’t need a new line. She was so patient and so helpful. She then handed me over to a third representative so he can ring me up. His badge said supervisor. (A shame I’m not good with names). He was also superb. He went above and beyond. He was patient and thorough and friendly. He also mentioned of the $ 1 tablet, helped me search for a case and got a Samsung representative to help me dad transfer everything from the old phone to the new phone. I was almost out the door because of the impression, attitude and unwelcome unhelpful interaction with the first representative. The rest were superb. Beyond words. Thank you!

Terrible customer service. Spoke to 2 different representatives, first didn’t know what cable management is, second said they don’t have a specific iPhone in stock when online store claimed it was in stock at that store. Ended up going to
to buy the iPhone with in store pick-​up. Was ready about 30 min later for pick up.
Best buy wonders why they can’t compete against
, well there you go.

Very bad customer service. Only Ray, a skinny young Hispanic guy was attentive after almost 45 minutes of us being at the store and after a few interactions with other salesmen.

Worst customer service ever. No matter how many times I asked for assistance no one was there to help.

This business is absolutely horrendous from the top down from this specific location. Geek Squad staff is incredibly incompetent and lack basic customer service skills. I would recommend to any consumer to take your money elsewhere considering this place has no value or care for your time or money.

Was just at Best buy on Biscayne/​Aventura never again will I go to that location some of the most uneducated sales people ever. exspecially in the wireless speaker dapt. train your staff not to put there hands on a customer ever cause thay don’t know the person. Rude broken English will never make a sale and lazy workers who don’t want to check to see if you have an item that wasn’t on the shelf will Always loose a sale.

This is one of the worst Best Buy stores I have ever been too.
What’s sad is, it used to be GREAT when it opened years ago!
Now, the merchandise is scattered all over the store, employees don’t know where things are, the cashiers are standoffish, the managers are clueless.
I love the fact that there is a brick-​and-​mortar electronics store in the neighborhood where I can pick up needed items quickly, but it defeats the purpose, if by going to the store, and I (nor the employees can find the items!).
The employees go to answer/​response is: «We don’t have it!» although it clearly states online (and on the internal inventory terminals) that the items are in the store…
Somewhere…

If I could give a 0 I would, I went to get my computer fixed and there was no line but also no one to help I had to go find someone on the different part of the store to go to the back to get them to come out and actually do there job which they still didn’t do, I love my computer and wanted it fixed but was told they had to send it out and it would take long and it was better to spend my money buying a new computer and that they probably didn’t even have the piece so nothing would happen, he didn’t even call or put a effort into solving my problem. Then continued to say I should get a new computer which isn’t true my computer is still new and in good condition, I just needed the charger inside the computer fixed and after not getting the help I wanted I walked away and my mom saw a computer she liked and wanted to buy but she decided to sleep on it before she got it, and no, no one came to show us the computer or inform us about it in anyway and so today we go back and had even Worse service, the sales person didn’t help, he kept taking out his phone and texting and totally ignoring us and our questions and he had nothing but bad things to say about every computer we were interested in, he kept pushing one computer which I clearly stated I didn’t like. I just don’t understand how someone can be so rude and not even try to do there job… it’s not like the store was a even busy so no excuse. Not coming back to this store. And it’s disappointing because best buy was always my go to store. And for the guy that said my computer didn’t even have the piece and it was a waste of my time YOU ARE VERY WRONG. Already took it else where and will be ready tomorrow morning! So thanks for nothing

Just had a great shopping experience here. After a power surge burned out my living room TV, I was in the market for a replacement.. And the latest technology. I heard about 4K. and smart TV’s with apps like hulu and Netflix. I was also curious about the new curved TVs so I went into Adventura’s Best Buy and was treated extremely well by a few different salesmen. Richard (from Magnolia) took over and was extremely helpful and informative. He guided me through the options and different features. He set up delivery and wall mounting. It was a relaxed but professional situation. I ended up choosing a Sony 65″ UltraHD 4k smart TV. Great experience with Richard. Love my new set.
Just wanted to add: I got a call from Richard the salesman and he said the TV I bought now went on sale. He took care of crediting the $ 340 savings to my credit card! Very nice I appreciate the savings and being on top of things!

This is my go-​to location closes to my house. its a huge best buy. But is it me or just every best buy? every time you need a sales associates they are hidden away but when you don’t need they’re EVERY where. This particular location is very busy and full of tourist people. Its in the same plaza as Target and Ulta.

Worst best buy on the planet!!! I’ve tried to call this best buy 4 different times to ask a simple question and nobody picks up and/​or their operating system fails! Unacceptable!

WORST BEST BUY EVER!!! They hold you on the phone 30 minutes at a time then hang up on you. Unbelievable. I pray they go out of business.

Zero stars — a few years ago I was looking for a TV — I went into the Aventura Best Buy EVERY Tuesday for over a year… Literally. Not one of their sales people so much as asked me if I needed help, not even a nod hello when passing. I study my purchases and had an idea of what I wanted but would have liked at least a «Hi, can I help you?». Last time I went in I brought my girl. I was looking at a TV that I was finally gonna MAKE someone sell me, as my girl literally facing the opposite direction and obviously looking at nothing as she was looking toward the ceiling. Sales guy comes up and asks if he can help her. Not me, the guy STUDYING the several thousand dollar TV.
That was the last time I went to that store.
Until today.
Where I stood for over two hours looking at appliances.
I re opened the best buy card I had never used because I could never get help… And waited. And waited. And waited.
I ended up walking out, and will purchase my kitchen elsewhere.
This store is an absolute waste of time for anyone who is looking to purchase anything that is not a self serve item.
Use the store to physically shop for what you want, then buy it on Amazon.
If a big chain like this doesn’t care enough about their customers to at least say hi, funk’m. Use them as a showroom for Amazon.

Esta tienda es mi preferida cuando visito Miami.
Tiene todos los artículos electrónicos y mucho más.
Puedo estar horas disfrutando de últimos modelos de cámaras, computers, smartphones, accesorios.
Eso sí, en la última visita, Mayo 2015, había muy poco personal disponible para consultas y asesoramiento.
Me costaba mucho acceder a alguien que estuviera dispuesto a ayudar y asesorar a tal punto que deje de comprarme la cámara fotográfica porque no hubo vendedores en el sector de fotografía durante 30 minutos.
Tuve que ir a otra tienda para hacer la compra definitiva.
Espero que este tema lo puedan resolver en beneficio tanto del cliente como de Best Buy.

Last year the cashier at Best Buy in south Beach talked me into buying the 2 year headphone replacement warranty for $ 8. I wasn’t convinced that it would be a good purchase… most of the time there’s a catch or a loophole in these deals… but I went for it anyway. I’m not sure how you guys are with headphones but mine usually take a good beating before they just die. After almost a year of abuse and several badly stretched wires, my headphones crapped out on me while I’m hanging out in Gulfstream. So I stopped in at the Best Buy on north Biscayne Blvd.
First let me say that the staff was energized and peppy. I felt like I needed a shot of espresso just to be in there. The customer service was spot on and very friendly. All I had to do was give them my telephone number and minutes later I’ve got a new set of headphones. Easy and no hassle. AND for $ 8 I was able to put the warranty on this replacement set also. That totally beats paying $ 29 every time I destroy these things.

Great experience: despite store is under layout redesign and l couldn’t find battery back ups where they used to be, a technician (Andrew) was very helpful in looking for them in an internal staging area. So I found what is was looking and the price was excellent too.

WORST customer service I have ever experienced. I brought my laptop to Geek Squad, and 2 weeks later still hadn’t heard back. They lost my tracking # and disconnected my call three times. I needed it shipped to San Diego, which I stated when I brought it in. They tried to go back on this and wouldn’t accept payment over the phone, wanting me to fly back to Florida to pay! I finally spoke to a manager after nearly a month without my computer. Don’t waste your time with these morons.

Piss poor sales agents. They didn’t know there products well also over charged me and I ended up having to spend over 2hr to get it refunded yah I know that’s not exaggerating.
Customer Service Department is nice.

It’s store in Aventura is as nice a business to shop as the Apple Store and that WAS my favorite.

Well after my initial review of 3-​stars I had to come back an update. I have been waiting for a response from Best Buy Auto regarding my OnStar mirror that I thought was fixed in August since late September.
I went in during August to have the backup battery replaced because it had previously died. I thought the person who had installed the battery had done this correctly. Well during September I’m driving along and the battery falls out of the mirror. Now if the story would end at this point I would be happy, but it doesn’t. Some how when the battery fell out of the mirror it hit the windshield, which actually knocked my entire rear view mirror down. This pulled out cables and actually stopped my service for the mirror.
When I went back to Best Buy to have them look at the mirror and try to salvage the problems that had happened, I was told Best Buy no longer had a partnership with OnStar. This partnership was supposedly dropped a couple months before I even brought in my car for the battery to be replaced. No one in August informed me Best Buy no longer installed OnStar mirrors. If I had known this, I probably would have gone elsewhere to have the backup battery replaced.
At this point though the auto guys were still looking at the mirror and trying to see if they could get a replacement. They realized and admitted the mirror had to be replaced since the previous guy who installed the backup battery stripped the screw, which actually caused damage to the mirror on the back. Due to this, the mirror had to be completely replaced nothing could even be fixed on it. Since their computer system wouldn’t work with OnStar they started calling someone in Best Buy about a replacement mirror.
No one was able to help that day and they tried to contact another auto company who works on OnStar mirrors. At this point in time they told me they would take my number and call me when they made progress. A week goes by and I still haven’t heard anything. I call the auto department and I’m told no progress has been made. I then call again a week later and I’m told the other auto company does not know if they can replace mirrors and they have to contact their representative. After that I keep calling and still there is no progress made /​no one knows what I’m talking about when I call.
Now it is November 16^th and I have completely given up trying to have the issue of the mirror resolved and will be uninstalling the mirror once I have a chance.