Land Rover Woodbridge

Don’t go here.
I bought a 2002 Range Rover almost 2 years ago, the first luxury vehicle I’ve owned. I bought it at an auction, and needed to get it registered shortly thereafter, but not long after buying it the engine light came on. Being my first foreign, luxury vehicle, I decided to go to a dealership to have it maintenanced. I’ve previously experienced a higher level of service from dealerships, so I expected even more from Land Rover.
I chose Land Rover — Woodbridge due to it’s location, as I was living in North Brunswick, NJ at the time and it was closest. This seemed like a fairly routine deal, so I took it in early on a Saturday morning. When I walked in I was greeted at a front desk by a receptionist who forwarded me back to the service area once I explained my being there. The only service person on the desk was a young guy, who was on a personal call (on his cell.) He didn’t seem extremely concerned about having a customer, but wrapped up his call in a couple minutes. I explained the situation and gave him my key and he said he’d call once the problem was diagnosed. The diagnostic would cost $ 150, which would be refunded in any work done as a result. Sounded typical. At the time they were only open until 2pm on Saturdays (now they are open until 5pm according to their website.)
I went to a nearby mall to waste some time with the (then) wife until the truck was ready. 1pm rolled around and I still hadn’t heard anything from the dealership. I gave them a call and the same service rep spoke to me and said that they cleaned out the air intake, that there were leaves in it, and that seemed to solve the situation, and the truck would be ready once they washed it. I found this slightly odd because I had already changed the air filter myself and didn’t recall seeing any debris in the air intake, but thought maybe it was farther in than I could see, so I gave him the benefit of the doubt.
I returned to Land Rover, and went to talk to the service guy, who was again on a personal call on his cell — same response. Then he got a call on the company phone, which sounded personal, and one on his cell shorty after, causing him to juggle the calls before taking care of me. Finally he returned my key, explaining what they found again, and adding that the engine light wasn’t coming on anymore, but it might again and if it did, the air intake would need to be replaced which would cost over $ 700. Again I found that a bit odd.
I go out to the truck and start it up, and the engine light is on. I’m a bit pissed at this point because I felt like I was set up with a pre-​excuse and they really didn’t look at my vehicle at all. I went back in — again he was on a personal call. I explained the situation, he gave me the same excuse. I asked to see the person that worked on my truck, as he was merely a desk jockey. He told me that person had already left for the day (I sensed bullshht again.) I told him I really didn’t trust the service that I received there and that I would be taking it to Land Rover — Princeton the following week to have their work verified. I asked if I had the work done in Princeton, could the diagnostic still be deducted. He said not normally, because they are privately owned or something to that effect, but he had «a boy» that worked there and that he might be able to hook me up. Like I trust a hookup from this guy…
I went to Princeton the following week, had an O2 sensor replaced for the cost of the diagnostic — that was all that was actually needed. This solidified my decision to never go back to Land Rover — Woodbridge.