Westdale Pointe

It takes forever to get anything fixed. Yeah you get what you pay for (cheap but it’s still over $ 700 for a one bedroom) but they should hire an actual maintenance staff and friendlier office staff. Forget having maintenance come by to fix anything that’s broken it will take months.

This place still ranks remarkably poorly on places to live. I got dumped with a $ 300 «cleaning» bill upon move out. The carpet I spent my last day’s with was so old and so beat up that you could feel the nails beneath the padding. $ 97 for carpet cleaning… for a carpet that needs to be replaced… $ 100 for removing a stack of papers and a piece of cloth of the floor…

Great complex. Staff are always friendly. We love the newly refurbished pool/​bbq area And compared to the price of our last apartment, this place is a bargain!
I can’t understand all of the negative reviews, especially the complaints about roaches etc. — ITS TEXAS and you are out of the centre of town, there is plenty of wildlife out here!
We have had two maintenance requests and both have been dealt with in a reasonable amount of time.

This place is terrible, everything is so old, outdated, and replace is needed everywhere. The washing machines, which they have 12 here, 8 were down at one point. The pool was out of order for the entire summer.

I lived in this complex for 14 months; it wasn’t absolutely terrible but it definitely wasn’t great! I was constantly fighting roaches and an endless amount of other bugs in my apartment. So bad that I was scared to walk through the apartment in the dark because I thought I would step on a bug.
They are also very slow with maintenance requests. I sent in a request because my garbage disposal broke and the sink filled up with water. It took them over a week to finally fix it… thank god the water drained and didn’t smell, other wise I would have been upset.
The move-​in condition of my apartment was pretty bad. There was pink paint on the kitchen cabinets and counters and stains on the carpet. The oven was filthy and 2 of the burners on the stove were broken as was the fridge. Another maintenance request that took more than a few days to be addressed.
Needless to say, I wouldn’t recommend this property to anyone who is terrified of bugs or likes a clean/​fully functioning apartment.

I don’t know why everyone passionately hates this place. I mean, yeah, it’s old but what are you gonna do? The cabinets and counters could use some updating, maybe a new A/​C unit, but my neighbors have generally been quiet, my balcony has an amazing view, and I have not once seen a roach in my 9 months of being here. OH! And I have a bad ass fireplace! Definitely hard to find in an apartment these days.
I actually subleased from a guy off Craigslist into a 1-​bedroom here so I haven’t dealt with the office staff too much, and have had minimal issues with this complex as a whole. When I moved in my bathtub had a HOLE in the bottom of it, but they gladly replaced it with a brand new tub as soon as it was delivered.
If I had to pick a downside, one of the prime parking spots near my unit is where probably literally every bird in this area goes to poop. But whatever, not a deal breaker. If Westdale Pointe decides to offer me the same rent to renew my lease I’d for sure stay here.

Crooks and idiots. Really. I am getting a water bill that is $ 100. $ 100!!! In a small two bedroom apartment! Wanna know why? They have a water hose pumping water into the pool, 24/​7, rain or shine, winter or summer. It has overflowed so constantly that there are sinkholes. There are more than 42 sprinkler heads that water rocks and gravel throughout the complex. A screen door and pair of shoes from the apartment above me has lain in the pool area for weeks. Do NOT MOVE HERE. I know the market is tight, but avoid this place.

Rent is cheap. Location is great. Conveniently close to a lot of things BUT I wouldn’t recommend living here. The office staff is pretty rude; whenever I walk into the office they act as if I am interrupting them. One lady in particular has been the rudest person from the beginning. When she showed me the apartment, she was sweet as pie but as soon as I moved into the apartment she was rude as can be and has been that way ever since. If you are expecting a package in the mail and the postman drops it off at the office, they don’t even bother to call you or leave a note notifying you that your item has arrived. I caught a few of the office staff smoking cigarettes behind the mailboxes. It was late in the afternoon, but I find it very unprofessional to be smoking while you’re at work. My question is who is inside answering phontes, etc!!!
There’s not a gym to workout in. The office staff told me that I could use the gym at one of their sister properties, but their «gyms» are pretty craptastic. At one of them, the gym was in a dingy room and the only treadmill did not work. At all. Then the other gym, it looked fairly nice but both of the treadmills were broken. One of the treadmills it would shut down the power in the entire room after 20 minutes of running. (safe?! I think not). When I moved into the apartment, it was a bit of a mess. The counter in the kitchen had this hot-​plate stain that they were supposed to fix but never did. A lot of issues with the apartment upon moving in. Make sure you take pictures of everything before moving in and get those pictures printed out.
General upkeep of the property is ridiculous. I put in a request because my dishwasher was clogged. They «fixed» it and left a note. Couple of weeks later I noticed a sewage smell in my apartment. Under my sink there was a bucket filled with disgusting gray water (and other gunk) that was leaking from the sink. I emptied out the bucket in the dumpster and sent in a maintenance request to have it looked at. Maintenance left a note saying they didn’t find anything and put the bucket back under the sink! Once again, sewage smell in the apartment again. This time I didn’t empty the bucket out, I put in a request for the same problem. Then they finally fixed it.
There is a serious bug and spider problem here. I’ve put in several requests about this, but there is still a large amount of spiders/​bugs in my house. They are charging us a fee for pest control and yet there are still pests to deal with!
I do not plan to renew my lease when it is time to. I plan to move out of here as soon as possible.

If I could give this management company negative stars, I would. DO NOT RENT FROM THIS COMPANY.
The management staff is RUDE, and act as though helping their tenants is an inconvenience, and is interrupting their crucially important smoking/​gossip breaks.
Besides being a pain in general to work with, the company also surprised us with several fees upon moving out that were not positioned at the outset of the lease. Most importantly– the rental agent told us we were paying a «Pet Deposit» and when it came time to settle the final ledger, it suddenly became «Pet Fee», and we were out an additional $ 200 on top of the $ 400 «Fee».
The Far West neighborhood is a great one– just don’t waste your time looking at Westdale Pointe.

This is the worst place on this planet. I am a UT student. I chose to live here only because I need a convenient shuttle to campus. If considering only in this point, it worked. But all other things are really bad.
The structure of the room is really poorly designed. The slide door of my bedroom is face to face with my neighbor. Therefore, I had no choice but close it anytime when I was at home. My patio was also shared with the neighbor. It’s more likely that it is not a 1-​bedroom, but a 2-​bedroom shared by two persons.
There are always a lot of parties, and also my neighbor likes to hold parties at home. I sometimes cannot get to sleep at even 2:00am. I’m a person never want to bring others trouble, but I still have to walk out and ask them stop talking so loudly, or call my neighbor.
I lived on the second floor. My bathroom kept on leaking to the neighbor underneath. The facility people came so many time trying to fix it. But never fixed. I even told the manager, they can come to my apartment anytime they want to get it fix. But it still take them more than 3 months to get it done. Everytime when I was bathing, I’d think about the leaking. It’s a really really bad experience.
Trouble never stopped. When I moved out, they never stopped troubling me. They called me saying that, when they took the deposit, it was actually taken as the rent. So I need to pay some more for the moving out statement. They said I don’t need to come, just give them my credit card info, they will charge directly. I really don’t want to argue with them, so I sent them the card info. But two months after I moved out, I received a letter saying I own them hundreds of dollars. Also, my credit monitor company reported a decrease of credit by 56 points. I cannot be more angry with it! I directly went to their office asking what happened. They said they forgot it.
OK. Forgot it. Thanks to westdale for letting me know where even have such bad apartments in this world. I will tell everyone not to live there.

I actually really enjoyed living here. I know alot of people had problems, but the staff was always really helpful to me. I wouldn’t live here again because they don’t have washer dryer connections in any of the apartments and i just can’t go back to dragging my laundry across a parking lot again. We had a roach issue, but i felt really satisfied that they took care of it asap. They treated my whole building and trimmed trees and i never had a problem at all after that. One thing that irked me when i first moved in were hidden fees. They charge you a couple dollars here and there for pest control and other things, but whatever. When i lived there rent was such a good deal, but by the time i was moving out, it was really going up. Bottom line, i think it might be the best price in the neighborhood, and i loved living in this neighborhood, so all the bs was worth it to me.

I am a student at UT and lived here last year. Everything was great, so I decided to come back this semester. To my surprise, my apartment this year, although in the same building, was nothing like the one I had last year. I moved in 2 days ago and the apartment was definitely not ready for someone to move in. The only good thing was the carpet, which looked pretty much new.
First, I went in and the kitchen was very dirty. Counter tops were dirty, there were spider webs on the ceiling in the dining room, etc. As if that wasn’t enough, the light bulb in the dining room was out. Since there are no light fixtures in the living room, it was pretty much all dark at night until they fixed it (today).
To top it all off, I had a broken fridge at the time of move-​in. The fridge was not working at all. Not only was the fridge extremely old and useless, but it smelled like fish, which means no one bothered to clean it.
The bathroom door knob was broken. The door would not even stay closed or latched. The screens in my bedroom window were missing, and the wall inside my bedroom closet are written on. The air filter was so dirty that it looked like it had not been changed in a while. The dishwasher does not work properly, and all of the kitchen cabinets were dirty inside.
The worse part though, are the cockroaches. I saw one or two in the kitchen and in the bathroom, so I decided to buy a roach spray called Bengal. I sprayed down the whole kitchen, inside cabinets and all, and the bathroom, and then left the house for a few hours for the spray to do its work. When I came back to the apt the kitchen floor looked like a battle field. There were more than 15 roaches on the floor, dead and upside down. When I saw that I went out and bought 2 more cans of that Bengal spray, which happens to be 13 bucks a can. I sprayed the whole apartment one more time and dead roaches appeared in the kitchen once more, and a couple in the carpet. Unfortunately, I forgot to take pictures.
When I talked to the manager about the problem she looked surprised and she was funny enough to tell me that the apartment had been cleaned and that they were actually showing my apartment because it looked so nice and clean. Please, get real. They fixed today most of the problems, but I am calling the head quarters tomorrow morning.

Lived at Westdale Pointe (formerly the Pointe at Woodhollow) for a few months. This apartment complex is one of many in Far West, an area of Austin to be found off of Mopac just a few exits north of downtown. It’s a great location if you’re looking to settle down just outside the city (ish), with easily accessibility via Mopac to everywhere in town. The rent is cheaper, too, and within walking distance are several banks, HEB, a post office, and plenty of places to eat. It’s a nice little place, too close to be a suburb and too far to be considered central.
Unfortunately, I wouldn’t recommend Westdale Pointe for your place of residence. The units are your basic apartment-​style layouts — small living area, bathroom attached to the bedroom, narrow kitchen. There’s nothing out of the ordinary here. Westdale is set apart by its bug problem, its unclean pool, the poor customer service of the staff, and the general indifference the management has towards the upkeep of the property. Loud construction early in the morning and having to call 4 times to get the deposit back left a bad taste in my mouth. The rent special was certainly a plus ($ 425 for a 1 bedroom on the UT shuttle), but if you do your research, you can find a deal anywhere.
Far West maybe, Westdale maybe not.