Wells Fargo Bank

It’s Wells Fargo, so it can’t be perfect by any means. Kids, that’s a lesson in understatement. But the staff here seem highly competent, and they do a brisk business in foreign currency exchange. If you have a WF account, they will exchange foreign currency without a fee.
When the two WF branches closest to my house both gave me misleading, inaccurate information and completely left me hanging before I sent one of my kids to study overseas for the summer, this one not only had the foreign currency I needed, but the teller I spoke with on the phone held the amount I needed for me until I could get over there after work to do the exchange. I wanted to hug the guy! I may have cried a little, but only out of joy this time.
So if it has to be WF, for me it will be this branch. I don’t mind driving a little farther to get better customer service than I can get from the WF mini-​branches out in the podunk suburbs. And I found them on Unilocal

Super friendly, and the only place close I could find that would do currency exchange.

There’s usually a wait if you go inside, which is understandable but it’s 2016 can you at least provide some wifi.
The staff is always very friendly.

I worked with Stuart & Brooke at this location for a Home loan and the experience was beyond what I could have anticipated. They were great with keeping in communication with me to attain what I would need for the home loan. They returned calls in a timely manner and made my transaction very smooth and kept my stress level down. They are both great assets to Wells Fargo.

I had a terrible experience with this bank. I am not sure about their personal accounts but they treat their business banking customers terribly. I have used them for several years with the understanding that our deposits would be credited promptly. The business manager changed the policy without notice and we had checks that could be returned even though we had deposited over 100K. When we approached them about this treatment they were rude and dismissive.

This was the branch that I opened my account with Wells Fargo at. At the time I lived in the area and it was convenient. They have very good customer service inside the branch and never had the pleasure of using their drive through service. Their location is very great as well as love the ton of parking all over the place. They did setup an account incorrectly when I first setup the account but made it right by fixing it, so I dont hold them accountable for slight errors like that. A good place to bank with honest people.

The branch manager, Brandon, is AMAZING! Helpful, patient, kind, and very knowledgeable. I will absolutely use this branch for everything, and I am a Wells Fargo customer FOR LIFE because he is so awesome. Thank you, Brandon, for being so great!

My five stars are for the exemplary customer service I received yesterday from both Jennifer (teller) and Chase Camarda.
Since the details of what all I had to do here are personal I’ll not get into it, but I just want to commend and recommend them both if you are are WF customer and need their services.
They both made what could have been any annoying unpleasant experience a breeze.
Thank you, Jennifer and Chase! :)

Throughly frustrated. I tried to order some foreign currency for an upcoming trip. Apparently not as easy as you would think. Only a couple of locations in town even offer the service and those branches that do can’t get their act together. Apparently it takes 4 days to order and another 4 days when they don’t place the order THE FIRST time. Thank you Erica Herring, branch manager, for dropping the ball. Are you going to pro-​rate my ATM Fees when I’m over seas?

I have to take a deposit here a couple times a week. The staff here is amazing. So friendly and have taken the time to get to know me personally. I look forward to visiting these nice people. They are always fast and almost always accurate with my deposit.

You can guarantee that im closing my account as soon as i get back into town. First off this is the 3^rd check i have deposited and dont know where my money is…
first check they decided to hold it for 4 days… i wasnt told that so im having to borrow money to get by til they decide to give me what i needed in the first place. my 2^nd check apparently i deposited it after 4pm, touché… you got me there… hey next time tell me when its available. so tthis time i think i did the smart thing and asked… when will my money be available… she told me midnight… well it sucks when at 12:45 am your preparing for your day off… you just drove 5 hours, your hungry and want to grab junk food so you can be lazy all day yet you get to the cashier and now your having to call wells fargo to see whats up and theres no damn money deposited… im so frustrated… i opened an account out of convenience but hell im closing it out of frustration. im stickin with my other bank. now i get to find a way to get money for gas to get home unless you decide to post my check in the next 12 hours… come on man…
thank you wells fargo for pissing me off yet again…

I am going to try and keep this review for a short length but there is allot to cover.
I started going to this bank because my work at the time was using them but i had the dreaded evil Bank of America as my bank. So I would go there and cash my checks to save the 3 days of processing BOA would do over the weekends. Well one day I was asked if I liked BOA and clearly stated NO. The Account creation wte woman asked if I would like to schedule an Appointment for my wife and I to come in and TALK about what Wells could offer us. I agreed. NOW to not give away the ending too much because I was cashing a check and it require 2 forms of ID, I was using my SSN Card and my driver’s license (1^st mistake)
Well the day of appointment is coming up but i am SLAMMED at work so I call to reschedule. Well a week goes by the appointment and all of a sudden two letters from Wells show up in our APARTMENT MAILBOX but they are addressed to the wrong APT#. We open them and come to find out the dumb woman behind the counter opened an account without a signature WITHOUT approval. I immediately call the phone support WHICH btw is super helpful and better than the local office for sure. Now only due to my fuming hatred for BOA and how absolutely amazing the phone rep was, I agree to keep my account but after a phone supervisor came on (I was complimenting the girl) did i also agree to go into the local branch.
In the branch the woman claimed i agreed to signing up for the account. I asked her to show my signature ANYWHERE. She went pale and the supervisor manager wte there freaked. I had agreed to never work with that woman again and low and behold 6MONTHS later she «went to a different branch» GOD i hope she was fired for theft.
Another personal beef I have with Wells is that i have 4 accounts with them but yet I am declined for a credit card or a secured loan… I walked into another bank just yesterday and I am approved for a card. I dont even BANK with them. Sorry but enough is enough
PROS:
Clean
Nice Staff (sans the manager and the woman who is gone)
No Line usually (unless pay day)
CONS:
Phone support is better than the bank
THEFT
Difficult to work with like a 5 year who puts their fingers in their ears
Customers are numbers and no one has yet learned how to pronounce my last name even though i have stressed it enough and go enough.
BYE BYE Wells

This bank has stolen more from me in terms of fees than I could possibly imagine. Don’t go WF, they will rob you

Actual letter I sent today (which had to be NOTARIZED if you send correspondence to Wells Fargo ugh):
Dear Sir or Madame:
Please close this horrendous excuse of a checking account. I have enclosed a check for the ridiculous fees this bank charges for ELECTRONIC TRANSFERS in this day and age?! What century are you guys living in? Trying to follow your rules of getting a zero balance before I close my account has cost me $ 31!
On top of that, your company takes that extra step to make sure your customers have the hardest possible time to get anything done with THEIR money. An example: To make an electronic transfer, we fill out the request online, then we have to call an 800 number to «answer a few simple questions to get a pin» which included: «Your name?», «Last 4 digits of SSN?», «Addresss?», «Phone Number», «Full SSN?» (What? Why did you ask me for just the last 4 and then the full?). Then they asked for me to set up 3 secure questions, «Childhood Friend?» CLICK.
There’s no reason to stand for this when there are plenty of companies in direct competition with you that will gladly treat me better. I of course am never having any accounts with Wells Fargo again, will certainly tell my friends how terribly Wells Fargo tries to screw you over, and will write plenty of internet reviews about my experience, starting with Unilocal and possibly the Better Business Bureau.

DISCLAIMER: I only use this location for simple transactions like depositing checks and getting cash money.
The Good:
: always friendly staff
: always clean and airy inside
: free snacks and coffee!
: plenty of tellers working the counter so there’s never a long wait ever
: everything is always fast and painless
: i am able to get nice new straps of cash and rolls of coins from here 99% of the time. most other bank locations have gross straps of older currency.
: free candy at the teller stations!
: free hand sanitizer at the teller stations! very important if you are handling disgusting cash and trying to enjoy a sandwich or hot dog at the same time.
The Bad:
: none
The Ugly:
: none
Would I go back? Of course! It’s right by my office and it’s always a painless in-​and-​out process.
This place is IN.