The lady at the makeup counter is always so helpful and pleasant !! I drive out of my way to this Walgreens because the have a better selection of cosmetics and the staffing aren’t rude !!
Rob R.
Classificação do local: 1 New York, NY
The pharmacy is incompetent. I miss the Target pharmacy so much! They perpetually overcharge me when the staff doesn’t read their screens. I called once to check on a refill and was on hold for 18 minutes. When I told the pharmacist I was thinking of changing to CVS, she said, «No problem.» Ok, no problem. I gave you guys a few months to improve and you’ve gotten worse. I’m going to try CVS.
Lylac H.
Classificação do local: 1 Austin, TX
We were transferred here for our prescriptions after our favorite pharmacy closed. We had no prior experience with Walgreen’s pharmacy. The difference between our other pharmacy and this one is night and day. They are not friendly, helpful nor efficient. They get my refills wrong, they are never done on time, and they are constantly trying to overcharge me!(Beware! Know what you should be charged before you go in, as if your experience is similar they will likely overcharge you!) When I tried to resolve these matters with the head pharmacist he indicated no enthusiasm for correcting or addressing these concerns. When I suggested I should find another pharmacy, the response was«that’s fine». No apology. No regret — which translates into no more of my business. Do not shop here. It’s a customer service disaster.
Cathy M.
Classificação do local: 5 Austin, TX
I do use this pharmacy constantly and have nothing but praise for them. They are always busy but even though I have always had excellent service. I’ve used other pharmacies and I wouldn’t go anywhere else.
M J.
Classificação do local: 5 Austin, TX
Wow! It’s sad that the pharmacy department is hurting this store’s reviews so much! Please… the pharmacy is just ONE department and the rest of the store is fantastic! The store managers are so nice and helpful(Teri? I think I’m getting her name wrong; I apologize) and Carol is one of the nicest, most helpful employees I’ve ever met ANYWHERE! We go just because of Carol sometimes! So, please don’t judge this store just by the pharmacy. The rest of the great people at this location don’t deserve that.
Sandra N.
Classificação do local: 1 Austin, TX
This is about the pharmacy. It really speaks for the manager. Won’t answer the pharmacy phone. When on hold, Hangs up after 10 minutes and you have to call back. Agonizingly long«drive thru.» Robotic and rude staff. Never has prescription ready. Usually say they never got the request from my doctor. It’s really quite impressive how inept they really are. After all these years, goodbye walgreens. Hello CVS.
Julie P.
Classificação do local: 1 Lexington, TX
This is the worst pharmacy ever! It felt so good to transfer my prescriptions to another pharmacy today. Drive thru employees are rude and not helpful in the least. Today I heard the employee talking sarcastic about me and she forgot to turn her mike off so I heard everything. They are the administers of no instead of ambassadors of yes! And they like to use the line that you have to come in because what you are asking takes too long for the drive through. I just needed for her to confirm that my coupon was good! Terrible terrible customer service! Don’t waste your time and sanity with the frustrating obviously unhappy employees.
Loop Y.
Classificação do local: 1 Austin, TX
I came through the drive thru and got a Rx filled and then asked if I could have the Walgreens brand of Zyrtec. She said no that I would have to get out and come in the store. I’ve been through the drive thru many times and bought tons of stuff there. Consistency is key. Your employee was fumbling on her words and had zero people skills.(Maybe not ideal to have answering the drive thru window,) I live around the corner and anyone who lives in this neighborhood knows there is a CVS and Walgreens at every corner. I’ve been loyal to Walgreens for years. New year, new pharmacy. Go CVS!
John M.
Classificação do local: 4 Austin, TX
Well. I am a fan. of the photo Dept. for the price… the speed and the awesome deals you get from the Emails(DEALSPEOPLE)…and there is one on every corner… Smart App and you can print from your phone.