Visionworks

Scams tricky used-​car tactics to add $ 150 to the price of your glasses. They are not on your side. Maximize those profits. Oh well, other than that, nice selection. Get your quote in writing. Negotiate hard.

My mom and I came in to buy new glasses for her and even though they were busy when we got there, they still greeted us with a smile.
Mom was happy with the pair of glasses that she found, they had great promotions going on, the cherry on top was their excellent customer service. I would recommend this place to my friends.

Went here to look for glasses frames… Not the greatest customer service. There were two gentlemen that were manning the store on this Sunday afternoon. They said «hi» and acknowledged my presence… But other than that, nothing. No offers to assist me in finding frames for me or anything. And I was the only customer in the store at the time. Every other glasses store (vision works or other company), the workers have always offered to help narrow down frames for me. Yes, I could have asked for assistance, but when it’s your store and you’re selling a product, you should be more perceptive of your customers.

Jay and Lamar are awesome and consistently provide excellent customer service here. One of the managers is less than stellar and spoke to me rudely on the phone. I have not been in the store since.

they told me one week to get my glasses, that turned into three. didn’t get my glasses best bet go some were else and same your self some time wish I did.

I love the glasses I got here, however, the process to get them was a bit of a mess. Multiple trips and a week wait. I also wasn’t notified when my glasses were ready. I had to keep calling to ask. The lady that helped me was very nice and helpful and I know the unorganized state of the store wasn’t her fault. Take it or leave it. I’ll probably go somewhere else next time.

I went here for glasses and contacts and got a good discount for having my insurance.
I worked solely with the general manager of the store. He helped me as soon as I walked in after my eye exam and he even helped me pick out frames, which wasn’t necessary but nice. Once I found some I really liked (designer frames, what can I say?) he sat down me with me and we went through my lens options (no glare, polycarbonate, etc.). Then he showed me everything itemized and I felt like I was getting a good deal.
I came back one hour later to pick up my prescription glasses and get them fitted. This other sales associate (I think the only other male working there. he was black, okay? I can’t recall anyone’s names at this place but I want you to know who I’m talking about) gave me my glasses and just stood there like I’m just supposed to take them and leave. Of course I need them fitted! This process always takes a while but I felt like he felt like it was a burden to him and he was kind of making them more crooked. The manager (who wasn’t on the floor when I arrived) came over and finished my fitting. I left very satisfied and love my new glasses.
I went back yesterday to pick up my contacts (I don’t even really want them anymore but they’re helpful for sports) and absolutely no sales associate was on the floor when I arrived, only two other customers. I wait for a couple of minutes and the same man comes from the back to answer the ringing phone, tells me to have a seat, and takes the phone call. I get my lenses after a few minutes but all I’m saying is some of these sales associates do not have good customer service techniques and could honestly be better at their job.
If you get the general manager, you’ll be well taken care of.

Walked in and there was one staff member working, and one customer in the store. I waited less than 5 minutes and the customer said «go help him, i’ll go look a frames». I just wanted to grab a simple pair of frames from the wall for some reading glasses, so I gave my prescription to the staff and he had to call to verify my insurance. Well, 6 other people walk in, and he starts helping everyone else. It seemed like every time a new person came in, they would just help the new person and forget about everyone else. A second staff member finally showed and started to verify my insurance, but would start helping other people as well. And the phone calls, the phone wold ring, and they would answer the phone and help them. Long calls, not just short answers. After 40 minutes in the store, I finally asked if there was a better time where more staff would be there to help, and he just said «sorry sir»
I have gone to both Sam’s and Wal-​Mart looking for glasses and was helped immediately. I go to VisionWorks because my wife got her glasses there, and I thought the service would be good, but I was dead wrong.
Now, reading the other reviews, I’m wondering if there will be a hold on my insurance now that VisionWorks called.

Not a fun experience. Was told if I brought in my frames at 5 they’d have my NON-​PRESCRIPTION LENSES done by 6. Not true. Waited an hour while they fumbled through their computers and misquoted me prices until the agony was over. It’s no wonder why Internet glasses sales are booming. The only way to beat the sites is to offer amazing customer service and this place surely does not. Avoid.

I suppose for a store they might deserve three or four stars, but for a place I would shop, one star is fine. I’ll compromise with two.
They’re conveniently located near my home, and I really just needed a pair of frames with an updated prescription. I had to chose from a typical selection of frames (it’s like a wall of the exact same!), and from what I could tell, all were made in China. I’d like at least one or two options that match my philosophy toward labor equality.
Service was decent, but I felt rushed and bullied into purchasing a particular set of frames (and then another one! Half priced!). I really didn’t get much description of my lens options, which is strange because I’ve had clerks go through all the options available with me at that location in the past.
I didn’t particularly like the frames I ended up with, but compared to every other frame in the store, they were the least heinous. I had a weird feeling during the entire interaction and by the end of the transaction it was just ridiculous. I didn’t feel like they had my best interest in mind. Assembly line eyewear. Not my kind of place.

This is a story about how excellent customer service makes for a great Unilocal review. Of course, this is counter to the typical trend on Unilocal,where bad, bad service from some misanthropic troll can yield vengefully low ratings and self-​righteously indignant reviews.
I went to this VisionWorks on a Sunday afternoon to select some eyeglasses. When my wife and I got there, hardly any other customers were in the store. After spending a bit of time selecting frames, however, the place was packed. We were asked to wait at a table, and that someone would be with us in a few moments. And so we waited.
And waited.
Then we waited some more. To be sure, who could predict a flood of customers on a Sunday afternoon, but like most self-​important Americans, I loathe waiting. At this Visionworks I was seeing red on a Sunday afternoon.
Finally, a sales person came to out table. His name was Lamar. Despite my clearly pissed off look — and I was staring daggers — he put on a friendly face. Then we started talking eyewear. This discussion is where the experience changed for the better. Lamar did a great job explaining the available eyeglass options, as well as how the store discounts compared to what my insurance plan offers. He answered all of my questions, and made arrangements for me to get my new glasses as soon as possible. Lamar was personable and friendly throughout, and by the end of the sale, I was feeling good about the whole experience. I was also happy with the eyeglasses that I selected, and looked forward to joining the legions of four-​eyed peoples walking this planet.
While the great customer service certainly contributes to my five star rating, I’d like to add that the selection and overall store quality add to this rating.

Update; if I could give zero stars I would. Avoid this place like the plague!
If you have insurance the eye wear provider will call them and verify it, as Visionworks did when I first went there 8 days ago. Once its «verified» your insurance carrier authorizes the caller (in this case, Visionworks) and they alone to fill the service.
Now, in my case I decided not to buy anything from Visionworks due to their sleazy confusing highball-​price pressuring practices (read original review). So, when I left I told them I wasn’t going to get anything from them. They however, never told the insurance company, so when I went to another eyewear store later that same day they said I wasn’t eligible for coverage since my annual benefit had already been applied to Visionworks.
No problem, right? I’ll just call Visionworks and tell them AGAIN I am not buying anything from them and they need to release the authorization. This takes them less than a minute if they know how to use a phone. Do you know how to use a phone Visionworks?
I called Visionworks the same day and asked them to do that. I told the clerk who answered the phone exactly what I needed: «Confused» would be too generous a word for his response. He stammered some things, and then said I need to put you on hold. He did. For over ten minutes. He never picked up again.
So much for that.
Monday morning I called back at 9:57 am and got a recording, we’re not open blah blah blah. Cool; I call back at ten after ten and get someone in the «lab». I explain exactly what I want — just call the carrier and tell them you’re not filling the order. He too is confused but swears he’s taking down all the info and will give it to the folks in «retail» because they need to do that. OK; whatever.
Then he says «I’ll have them call you if there’s any problem.» I said no, this is the third time I’ve told you guys what I need, and nothing’s happened. Have them call me either way. Two days later, nothing has happened and no one has called.
I try the store one last time and explain to yet a third person what I need and also tell them my next message is to the corporate office since they obviously can’t get it together locally. She swears it will be taken care of. Two days later, nothing has changed.
So, I’m making my insurance carrier cancel this now (they want me to do it — uh, I tried). And then I’m sending this review to Visionworks’ owner.
These people are utterly incompetent. Do business with them only if you enjoy self-​inflicted pain…