Victoria’s Secret

My one star is a direct result of what I witnessed today regarding the sales manager and an associate. The sales manager insulted and berated the associate on the sales with a raised voice. It was so unprofessional, my first reaction was that I thought it was a joke. It was verbal abuse and shame on Victoria’s Secret for hiring such an unprofessional and callous individual to be in charge. By the way, the associate was practically in tears and the sales manager continued to berate her. Sadistic! There is no excuse for this and I hope people with any bit of conscience do not give this store any business until they can hire managers that have a greater degree of professionalism and class.

I have been here a few times and I am usually pleased with them. But today I was a little upset. I went in to buy my mom some body spray I had seen online that was on sale 2 for 10 for the 2.5 ounce Pink fresh and clean spray. I was excited to see when I got to the store that they were also on sale in store. But when I got to the register, I was told that they were 10 dollars each, even though I pointed out to the sales rep that the sign clearly stated 2 for 10.00. I feel like I was being defrauded by their company. I am a VIP member, so it upsets me to be treated like this. Maybe I will have to shop at Fredericks from now on.

Customer service is the worst ever the guy doing my return had no idea what he was doing. Manager Andrew is awful as well. Never shopping there again. Period.

Ridiculous. I hate when retail stores don’t understand the concept of Customer Service! Arguing over a xmas return $ 2 is insane. I hate VS to begin with if it wasn’t for a gift return I would not be in here.

I went in yesterday and got measured. They staff there were so nice and helpfull! Best customer service ever!

This place is a certified 10! Everything is so hip and sexy. They even sell jeans now too! And the cuts on the fabric are soooo Abercrombie. You can’t get more slimming fits anywhere. Take a guy here ladies! You might get a few treats! :)

I like the VS store at this location. The store seems to be clean, well-​managed, and very inviting. Also, they seem to always have some sort of sales going on in the PINK section– which happens to be my favorite section of the store. Last time I was there about a week ago, the sales associate told me about the 7 panties for $ 26 deal. I definitely took advantage of the deal and also got a couple of thermal shirts on the sales rack. The total came to $ 50 (with a $ 10 off discount coupon over $ 50). I feel that I almost always get great deals at this store. I’m definitely a regular customer.

Every now and then a lady needs to feel like a woman. (My fellow ladies, you know what I’m talking about.)
I always take advantage of the 5 for $ 25 sale on panties. Nothing says ‘woman’ more than the hemlines decked with lace and frills. After all, we are a delicate breed. There are a variety of colors, too, so that if pink is a little too feminine for your tastes, you can always fall back on something in between.
$ 25 may be a little pricey, but I seem to get a lot of gift cards for this place, so that’s how I end up here around the holidays. The main attraction for me is wide range of beauty products. No, not makeup. I don’t wear it and never will. But I do love the Dream Angels lotions and body mists because of that unique fragrance that gives me more of a womanly essence than cosmetics ever will. What can I say? I love to smell good.
After perusing the Dream Angels fragrances, I turn my sights on the VS Fantasies Body Care Collection. I fill my nostrils with the light, airy scents of Love Spell and Endless Love. The shower gels are superb. They moisturize with a rich lather and brings the phrase «Cleanliness is next to godliness» to mind.
The customer service is always professional. The ladies that work there are pleasant and helpful. They give you space yet are there in the background in case you need assistance. I never do, though. A woman knows what she wants, right? :)

Wow, Emily! Amazing job with the customer service today. It was an honor to meet you!
They are having great sales right now through the rest of next week.
I love the spring colors that are happily gracing the aisles at this moment.
Their travel items are on sale too right now and those are nice!
I usually don’t have such a great customer service experience at this mall location until today.
That is awesome. Keep up the great work on that!

This is the most accessible location for me so I continue to make the trip for the Body by Victoria bra; absolutely love the fit. Everything is generally tidy and I haven’t had any major problems with the staff… except one lady.
There’s an older woman that works there that is so pushy. If I need help I have no problem asking someone but she literally throws items at you and does not leave you alone. I told her I knew what I was looking for and just browsing thank you, but she decided I needed panties too so when she asked my size and I answered she looked directly at my tummy and hips, and said «Oh yea, you are a large.» Rude! Again, never asked for her help or opinion. I never got her name but whenever I make a VS run I try to avoid her. All of the other girls are pleasant, not overly friendly but definitely willing to help.
Love the fragrance section and I could have a field day with the makeup, I love pretty eyeshadow. Just steer clear of the older pushy woman!

One star for pretty pink bows and shit… no more stars after that, I’m sad to say. The sales ladies are, once again, just snobby.
I explained in detail what exactly the type of garment that I was looking for. As she responds «Ohhh. Well… No no, we don’t have THAT kind of thing here.» as she looks me up and down, then adds «You might want to try Fredericks.» Then she turned away and just continued folding and working, as IF I had already left.
Is there some unspoken rule here that anything extra sexy means it’s low-​class or something? She had the attitude that certain types of customers go to Fredericks, and that only angelic passion-​bunnies come to Victoria’s Secret. Ummmmm, no. I think that perhaps Fredericks caters to customers that LIKE sex, and Victoria’s Secret caters to customers that like «themselves» more… at least some of them might, not all. ~ Just sayin ~ But this was the impression I left with.
These employees are probably paid hourly without commision. Who knows. But I shall never return. Sad too, because I was ready to drop a few hundred bucks if I had found what I was really looking for.

Victoria secrets gets a star in general for having the (obviously) sexy and cute lingerie. The company has been around for years and slowly improving their products but they really need to step it up in their clothing sizes and teaching their employees customer service.
The biggest problem that I have with this store is that they have completely horrible customer service. Everyone does get the basic hellos and how are yous but when it comes to actually helping and talking to a customer they are put under the bus. I was there a couple of days ago, searching for christmas gifts for some friends and one of the ladies actually told me that there was nothing in the store that was in my size. First off, How dare you? Secondly, You have no idea on what I was shopping for or for who and there is not reason to be snooty in that manner.
The price for you items are expensive and the quality of your outfits are not great. After about 2 washes most of your things begin to tear but my friends love the company, so I get their gifts with them. The plan was to go in and buy several perfume gift sets and gift cards but obviously you guys did not want my service nor money.
You guys really need to learn how to train your staff or get completely new people.

The girls at this location have usually always been very dismissive even when I seek out help. Customer service is key to me and this location has been lacking that for some time.

It calls to me, draws me in with its pink bows and stripes, rainbows of lace, and promises of push-​up magic. Although the items are generally over priced, I still find myself purchasing something each time I am in the mall.
Now this may go for all the retail stores around, but I find their selection, styles, and sizes to be quite poor. I also am not a fan of digging through piles of underwear to find an appropriate size. I prefer to shop for their products online. I seem to always find much better deals and sales on their website (except shipping can be killer if you don’t get a special on that).
The sales girls at the particular location — not so friendly. Not that I necessarily need a lot of assistance in this area, but a nice smile or acknowledgment would be appreciated. When I drop $ 100 in your store, the least you could do is be friendly. Maybe they feel cool because they know I’m being ripped off, and they are being only slightly less ripped off thanks to their employee discount. :)

As I read my review from August, I can only think: «Famous last words…» I’m afraid this location has returned to the «let’s find a tiny loophole to keep you from using your coupon» tactic. Today they didn’t want to let me use a $ 10 gift card/​coupon to buy something that was $ 7 (the card had no minimum purchase on it — it was basically a gift card.) Thankfully, the associate got the manager, who rang me up. But since I don’t view arguing as a fun pastime, I won’t be coming back to this location. And thus ends the Victoria’s Secret Barton Creek saga, in 3 parts for your reading enjoyment. :-P

I received satisfactory customer service here, but nothing out of the ordinary. I don’t know, I just feel like if I’m paying $ 50 bucks for a bra, that I should get more attention to ensure that it fits right. Perhaps next time I’ll go to a specialty store and get the customer service I’m looking for.

Victoria, I’m not crazy about you, BUT and this is a big BUT, you make my bra, you know, the one, the only one and you have for the last fifteen years. Minus two stars for trying to coerce me into getting a VS credit card & for always pushing those five for twenty five panties on me. But alas, you have my bra and yes it’s over priced. I’ve gone to Macy’s, Nordstrums and Target and bought other bras, but they all end up at the back of my drawer never worn. At 42 bucks a pop I wish you would serve free champagne when I shop.

The reason this location doesn’t get the 5 stars is not even really the store’s fault but I will hold it against them anyway. The problem is simple. There are too many babies. That’s right. Too many babies in a lingerie store whose two-​ton strollers are parked exactly where I need to reach for my size while mom is off on the other side of the store. It’s really not a store that is navigable for four wheeled vehicles, motor propelled or mommy propelled and I wish daddy would stay outside with baby and baby’s wheels. Especially when, like today, there were four or five baby’s cruising through the store and clogging up the flow of traffic among those of us who no longer get to have someone wheel us to our destinations.
That being said it’s your typical Victoria’s Secret mall store, not as impressive as the location at the Domain but decent nonetheless. They have a nice sized section for their Pink collection which is my favorite and I can almost always find my size available. Though I can’t always find a color that isn’t neon green leopard print, left over because no one else in their right mind has come along and bought it.