Velocity Credit Union

Literally might have a broken ankle. Heading to the Doctor right after this for X-​Rays. I have a little bit of time before the Doc appt. I decide to go get a form I need from VFCU. I go through the drive thru and provide all identification to the teller. I explain to the teller in advance that I need a tax form for an account and provide all the information. I tell her that I am headed to the Doctor for a possible broken foot that just happened earlier, which is why I am asking them to print it at the drive thru.
Teller and a Supervisor refuse to do it. They say it is not possible for them to go to the service desk or a banker for this and then provide to me in the drive thru. I again repeat that I believe my ankle is broken and it will be painful for me to hobble in. They again refuse to help.
I painfully hobble into the branch and explain what I need to the service rep. They have a banker that comes over ask me what form I need and my DL. They had all of that info in the drive-​thru by the way. She brings me out the form shortly after.
Now you are telling me VFCU that you couldn’t have gone to the banker while I was in the drive-​thru, and said «We have member that needs this form printed out that has a broken ankle and it would be hard for him to come in»? How hard would that have been? The Banker didn’t ask me any questions, didn’t need any more identification. You literally force a client with a medical injury to come into the branch. You offered no help and choose to be lazy. There was no one else in the drive-​thru at the time. If the drive-​thru was the issue the «Supervisor» could have offered to have someone bring it out to the car once printed to avoid making a man with a possible Broken Ankle come in. Just Saying!!!
Business just Flew Out The DOOR. See Ya!

Every time I need something from my bank they are friendly. Other CU s share ATMs with Velocity so it’s very convenient

The only reason I have a account here is because of my car loan. The service Is very slow and most of the tellers are rude. If you are in a hurry, do not use the drive thru!

Worst credit union in Austin. Go with UFCU. I switched to Velocity after a divorce for a change of pace and they just can’t get anything right. Back to UFCU for me.

I usually get great service when I go in here. I don’t use the drive through teller lanes a lot. However, every once in a while they can be slow (-.5). Their rates and fees are great and they never took a Bank Bailout. Non-​profit banks really are the only way to go. The fact that they are non-​profit should tell you a lot. They won’t try to nickel and dime you to death like the big corporate banks. They recently just got a mobile website (
) too and that makes it really easy to check your balances or make transfers on the go. You can also take in loose change and have use the machine in the lobby cash it for free if you are a member. Overall I am very happy with them. 4.5 Stars