UT Document Solutions

One of the worst day print shops I’ve had the displeasure of working with.
Let’s start with the branding — this is really three separate businesses branded under the «document solutions» umbrella, making it very confusing to communicate with the proper contact unless you’ve worked with them before.
«UT Copy» handles digital printing and simple copy jobs; «Printing Services» takes on offset/​binding jobs; and «Mail Services» well, no explanation needed there.
As UT’s default printer, Document Solutions has very little competition (too much paperwork to use an outside printer) and therefore has a very low quality control and mediocre attention to detail. UT copy consistently misses deadlines and had very poor communication. Printing services is the best of the three, however it still misses the mark every once in a while.
I’ve never had to return jobs to printer before, and I’ve done it way too many times with DS. Just this week I was delivered the wrong paper THREE TIMES — how is that even possible?
There are good people working for DS (e.g. Julianna), however management needs a serious wake up call because if this business was not part of a government agency, it would never make it.