University Federal Credit Union

I really like this bank, helpful staff, able to speak with a live person if the occasion arises.
I would have given 5 stars, but recently went to order checks and they want to charge $ 35.00 ($ 14 is for shipping). What a rip off when you can order checks from the same company (Harland Clarke) direct for cheaper. It’s a bummer when you trust an institution and they blatantly rip you off, usually because they can :)
Come on UFCU I thought you were better than this.

I received a SECURITY email from UFCU today stating that my account was locked because of numerous incorrect password attempts. WHAT!!! I have not tried to access this account in a quite a while. Very disconcerting!
So, I called customer service and explained the situation to the agent. Him, «well if you try to log in too many times…» Me, «As I just said, I have NOT tried to login…» Him, «What about anybody else?» Me, «Um, no.» Him, «Let me get in touch with Online Tech Support so he can investigate IP addresses… to see if they match the ones you have used before…» Me… on hold… thinking WAFIdiot!!! How many times do I have to tell this guy I HAVE NOT TRIED TO ACCESS MY ACCOUNT?!
Off hold. Him (casually), «Our IT Rep is out for the holiday. I can have him give you a call sometime next week.» Me, almost loss for words, «So, you’re basically saying you can’t do anything right now?» Him, again casually «No.» Me, «Ummmmmm…okay thanks. Can you at least put my account on complete lock-​down?» Him, «Sure.»
What the sassafrasson fermumbly craphead kind of service is that? Not even an apology.
Luckily, I only use this CU as a small personal account (i.e., it doesn’t have all our millions in it — lol), but still!!! Don’t mess with my money MFs!!!
DO NOT RECOMMEND UFCU FOR ANY OF YOUR FINANCIAL NEEDS!!! Surely, you’ll receive better customer service and more security somewhere else. I guess I won’t be using my ATM until the CS person gets back from holiday vacation. Bah humbug!
Merry Christmas and Happy New Year everybody! :D [my apologies… rant finished…]
[189 in 2015]