University Federal Credit Union

This is a seriously weird and ill thought out location. They have a 4 – 5 line drive thru that’s ATM’s only. Not a single drive thru teller. Also, the parking lot is so small, they have people parking in random areas of their drive thru ATM area. I came in and was dealt with quickly and easily but this location is just like half of a branch.

This is not just for the Steck Location but the bank as a whole. I absolutely HATE UFCU and as we speak I am working on refinancing my cars with Capital One. Every time I call for any reason I am put on hold, spoke to by customer service people with attitude problems on power trips, not helped at all. The small amount of savings you get is not worth the amount of drama you go through just for having a question or wanting to process a request.
You may be a credit union but you have a small time mentality and if everyone moves their accounts to other BANKS and stop using you I would love to see how things work out for you. I am going to tell 9 999 999 999 999 999 464 902 769 475 481 793 196 872 414 789 632­00000 people about how I was treated.

I am so frustrated with this location right now. I just dropped by after hours to deposit some cash so my account didn’t go over due to a bill that’s coming out tomorrow. Not one of their outdoor ATM’s would accept the cash. I only had a total of 10 bills & it specifically said it could accept up to 50. I seriously went from ATM to ATM trying to put in my cash, all which were nice and crisp. The first one was broken completely, that’s fine, so moving on to the second one, there was no option at all to deposit cash into checking, only checks. The button wasn’t even there. Moved on to the third one, it had the button to receive cash but spit it out each time (I’m not kidding, it was ridiculous) moved on the the 4^th one, another machine without a button to deposit cash into checking. I seriously can’t believe a location that is known as solely an ATM hub couldn’t accept my bills.
Went over to pflugerville and got them in right away.
This is third strike for UFCU. I’m transferring ASAP to Wells Fargo. (I would go into my other experiences, but their just long frustrating examples of customer service needs that haven’t been met).
Would prefer to stay local but I need a bank that I can rely on.

Seriously a waste of space. They needa build something more useful next to my house. I couldn’t even deposit a cash deposit because this location doesn’t have teller services. How confusing is that! That’s a waste of time to go in thinking it’s full service. do you really need a buncha ATMs lined up next to each other. no way.

You can ask for something to change on your account. Now if something actually does change, that’s up to you and how hard you wish on your lucky stars. I tried to pay off my car loan 3 times, update my address 4 times and finally close out my accounts twice. They need a more reliable method of conducting business. I will never bank here again. What a pain!

I really should of switched to a credit union last year when the whole occupy movement/​anti-​Bank of America thing was going on. I made the switch last month and am shocked by not only their wonderful customer service but how they truly go above and beyond what I thought a bank would ever do. After signing up for free checking/​savings accounts they sent me 6 free books of checks and even left me a voice-​mail welcoming me and urging me to call if the could assist me in any way. I got an auto loan from them with only 2.15% interest and they even hooked me up with new home & auto insurance policies where I now save $ 350 a year plus have coverage on a second vehicle I didn’t have under my old insurance! UFCU rules!

i agree with the other reviewers and I didn’t even know that they don’t participate in the shared branch network. I was so excited when they were building this location. I pass it all the time on my way from my house to the Starbucks. Its convenient for the ATMs, which I do use more often than tellers, but really? Not one teller? No way I can withdraw or deposit large sums of cash? That is ridiculous! It’s true, you drive around the parking lot aimlessly, then walk in to see no one helping you and when you finally ask someone a direct question, they tell you to use the machine. I WALKED into the bank to avoid using the machine!
UFCU, do something about this. You are better than this.

I am writing this out of the sheer horror of how I have been treated as a UFCU member with 12 plus years to my credit.
I have been making frequent large deposits from an older savings account into my UFCU account since it is linked to my billpay and linked to the University of Texas where I need to pay for classes.
Last Friday evening at 6 pm, I attempted to deposit a large amount of money into the drive through banking machine. I have used these frequently without any problems. However, this night, it took all of my money and then instead of counting it and displaying a balance it stated that the bills were rejected… without returning my bills. It then showed a message stating that the transaction was cancelled and returned everything to the home screen.
I checked my balance and noticed that none of the money was put into my account. I pulled around to the other atm to see if maybe this one would accept money and to see what the balance would state. I put in twenty and it took it, deposited into my account and showed the balance.
Needless to say, I spent my Saturday on the phone with UFCU then at the bank, canceling my camping trip since it was almost three to four hours of the day wasted trying to explain what happened while I got laughed at on the phone.
I was reassured by statements like
«Are you sure ?, because this has never happened before»
«Are you sure you put money in there?»
«Um are you sure that you aren’t confused ?»
Followed by them recounting my incredulous story to a coworker while stifling giggles… Yes I was actually laughed at by two different people over the span of a week. Jeez, I was starting to feel like I had walked in there looking like the pigeon lady from Mary Poppins because of the attitude I was getting.
To top it off, they asked me why I deposited $ 20 in the other ATM, and tried to tell me that was the only transaction that showed on the computers.
Not at any point did anyone tell me they would find my money, or help me. They only stated that it was unlikely to have happened and the machines have never made a mistake like that. I feel so freaking lucky that I am the first and only one then so I can be treated like crap.
After being interrogated without one single apology from UFCU or reassurance that they would find my money, the only consolation I got from anyone… (granted at this point I had told my story to four different people) was that IF the money was there they would find it.
Well they still havent found it, I still cant register for my classes until I know that the money is «found». Only one person seemed to actually believe me and I hope she can find out what happened. Everyone else has done nothing short of calling me a liar and laughing in my face or over the phone.
Its a bank not a flea market. They should have been able to figure this out by now and to me this is nothing short of stealing my money when it is five days later and they still can’t figure out what happened.
Good luck putting your money into the machines, and good luck trying to get anyone to give a flying f@#$%.
I guess they found the money I put in there, it only took a month. If anything, I want to keep this review up since it is a testament to the fact that this did happen to someone so in the future you will know that you are not crazy and that machines can make mistakes if it happens to you.

I use UFCU as a shared branch for my company’s credit union. I was excited to see one open so close to my house. I went thru the drive thru to make a withdrawal. It was only ATM’s, no services. Went inside branch. It looked like the freakin’ bridge of the «Enterprise». Just a bank of machines. No directions as to where/​what to do. Saw only 3 actual people. Stood there almost 5 minutes before anyone spoke to me.
This branch is totally useless to me because my CU account is savings only. This branch does not have any services except ATM functions. They built a whole huge building as an ATM portal? Wasteful. Useless.
The other branches with real people are good, but I’d hate to see their whole business model follow this. Hate it.