Uncle Bob’s Self Storage

AWFUL! Use anyone else but these guys. First of all, my unit was vandalized. Second of all, they can’t seem to properly process a credit card payment and charged ME a LATE FEE for their mistake!
STAY AWAY!!!

I did not have a good experience here. I Would not recommend it. You can find other ones much better than this.

Oh geez, I hope Bob’s not your uncle. ‘Cause if so, your uncle and I have a beef.
No, don’t try to step between us. This one is between Bob and me.
I promise not to hurt him (he’s a lot bigger than me), but I really did feel like giving ‘im one straight to the nose for a while there.
See, Bobby Boy promises that he fumigates his storage units. He even has the oh-​so-​official receipts from the Orkin Man’s monthly visit to prove it. But does it really matter if everything in a unit is COVERED IN RAT POOP?
Hundreds of dollars in belongings, ruined. Things torn up by spiky little teeth and soaked in urine. And apparently rats are beyond their control (if so, why do they fumigate regularly? Certainly not because they think rats are good for business.), so they won’t pay to replace destroyed goods.
Another patron of the business had the same complaint at the same time, so it’s not just one unit. It’s not as though this is a difficult business to run. Just keep the units pest– and water-​free, collect your check every month, and go on your way.
Apparently that basic level of service is not Unkie’s thing. Too bad.
Go elsewhere.
There is a (shockingly slim) possibility that this issue (a refund or reimbursement request) might be resolved at the national level (perhaps with the ol’ Tio Roberto himself?), but the local office was of almost no help whatsoever. The ‘associate manager’ was nice enough, if a little slow going, but hardly had the authority to do anything but shrug.