Turn Key Vacation Rentals

Sunny and clean condo in SoCo
I rented this condo for almost two weeks so I could help my daughter recover after surgery. Cleanliness was a huge factor for me, and this place was spotless! It was close to HEB market, CVS, coffee shops, restaurants — a perfect location if you want to be close to Soco. There are 17 stairs to the main floor and another 17 to the second floor. Because it sat up higher, it was very bright, quiet, and private. Each bedroom upstairs had it’s own bathroom and spacious closet. The master bath was huge — bright and clean. The main floor had a big open kitchen with a laundry room alongside it. There was even a garage to keep my car out of the hot sun. My only suggestion would be to have more reading lamps so you didn’t have to rely on really bright overhead lights. Also — dimmers. Lighting makes all the difference!!! It was managed by TurnKey Vacation Rentals, and they were very thorough about arrival info, entrance codes, wifi passwords — everything. When I had to extend my reservation they were very helpful as well. I’ll definitely use them again.

Fantastic bungalow. I mistakenly thought I had reserved three nights instead of two. Turnkey rentals went above and beyond helping fix situation and we were able to remain for another night at no notice. I highly recommend TurnKey. They will take care of you.

We originally booked a house in Tahoe near the location of our tennis tournament. I got a call from TurnKey a week later that the house’s hot water heater broke and wouldn’t be fixed in time. They offered to replace the house for the same price or refund our money. When I told them what we were looking for they offered us 4+ homes in the vicinity. We were SO pleased with the gorgeous home we ended up with. It was a fantastic home in a gorgeous setting. TurnKey were very communicative about Wi-​Fi passwords, accessing the home and checking in with us during our stay. We felt taken care of and the quality of the home was 5 star. We were a group of 7 adults and a toddler. We were all very happy.

My family and I have had the worst experience with TurnKey. We made a reservation in March for a vacation that wouldn’t be until June and in April the house that we had chosen was no longer available. We had to rush into another home that was not what we wanted and when I tried to cancel a month ahead of the day we had our reservation they couldn’t refund my close to 400.00 deposit. That is ridiculous being that other companies charge you 50.00 or 100.00 but 400.00 is a bit ridiculous. We will never rent with TurnKey because they do not respond to you in a timely matter and are inconsiderate of their customers.

You know that thing when you show up at a condo you’ve rented through VRBO and you’re greeted in the parking lot by a four-​foot rattlesnake? Then you’re told by the maintenance guy who’s trying to shoo it away, «Yeah, usually there are just little ones by the pool, not big ones like this.» Yeah, that thing happened to us and we were not staying at Snake City Condos in Port Aransas any longer than we had to.
Enter TurnKey Vacation Rentals. We reached out to TurnKey and on extremely short notice we were able to book a new (snake free!) beach house for the weekend at a price that was perfect. They were even able to set us up with early check-​in and a later check-​out time.
The house they helped us rent was the perfect size, clean, close to the beach, and just the right distance from town for us to have the relaxing vacation we were hoping for. Plus, no rattlesnakes.
I wish we had booked through TurnKey from the start! Next time we’re looking for a vacation rental, we will go with TurnKey first. Thanks, y’all.

I did not intentionally pick Turn Key for my weekend getaway in Santa Barbara. I was on the Home and Away website and made my selection of homes. My inquiry went directly to TurnKey and not the property owner/​manager. I received a call from TurnKey and completed my reservation. It was a little tedious, but acceptable. Prior to my arrival date, I received quite a few emails from TurnKey, some redundant, and was surprised by their organization. Arrival was painless, but I did manage to lock myself out and had to wait on the phone for 10+ minutes, but received a new lock code immediately and had no further issues. The whole experience was satisfactory, but I could see how the issues detailed in the comments might happen. In the future, I won’t seek out TurnKey and I will probably not choose a rental that is affiliated with them.

We loved our stay there. It was quiet, close to the beach, clean and we had everything we needed. They provided a golf cart that we loved taking out. We got to see a sea turtle come on shore and lay her eggs and then go back. I didn’t like the blender, but hey, that’s a minor issue that we can smile about, right?

My stay at TurnKey Vacation Rentals, Hip Austin Studio Condo, was outstanding. I arrived late and the elevator at the property was not working which made access difficult. I called their 800# and spoke to someone in guest services who responded quickly, politely and stayed with me until I was able to enter the condo. It was clean, very well equipped and in a great part of town. A highlight: the bed was awesome! I highly recommend TurnKey and this property.

As a property owner, I can’t begin to list all the ways that Turnkey failed me. Bless them, they were always polite and tried to make things right, but I experienced repeated incompetence in literally every part of the company, from field operations to reservations to accounting and way more. Not only was it very frustrating for me, it affected my guests and their reviews of my property, and has cost me a lot of money and time.
Though it’s difficult to imagine, I assume that there are some people that they are successful for, but I could never, ever recommend working with Turnkey.

I wish I had time to go into all the details, but do NOT USE THIS COMPANY! The customer service people have no idea what they are doing. We had a rental in Palm Springs, the pool was 103 DEGREES, the dishwasher was broken etc. After I spoke with someone they told me «oh yeah I see here in the notes the dishwasher is broken» and so I said «you knew about this and didn’t tell me?» and they responded «well that was a week ago». Are you KIDDING ME! I have ten people staying in a house and I spent half my vacation washing the effing dishes. If you see Turnkey, turn the other way because… not today Satan, not today!

I just rented a summer rental. The customer service rep was great. Best service I have received in a long time. Looking forward to a wonderful rental.

Terrible company w/​terrible customer service and shady business practices. Do not use them as your property manager and stay away from rental properties that they manage! Even Airbnb customer service knows they are awful.

We recently rented a property in Nashville for a visit with our daughter, a student at Belmont. The property was as advertised with nice furnishings and clean and excellent location. We would definitely like to rent the same apartment again for future visits.
We did, however, have a problem accessing the rental on arrival. The code provided would not unlock the door. We made multiple calls to the company and were unable to speak with anyone for about two hours. We were on hold for 15 minutes then sent to voicemail on three occasions. We went for a drive to pass the time, and then called back to the reservation line instead of the help line. When we finally spoke to a representative she was polite and helpful, but needless to say, it was a distressing way to begin our stay in Nashville.

During the the second day of our vacation, the Owners of the property arrived to stay at the house we rented. Turnkey double booked the house and we were told to quickly pack up and vacate the property.
After much pushing, turnkey agreed to put us up in another rental house. The second rental property was 7 miles away and was in no way on par with the quality previous property. It should be noted that we rented a property on the water in Rockport, TX and the second property was not on the water nor was it in Rockport.
They had numerous opportunities to resolve the situation, but failed to act and showed no respect or remorse for displacing us in the middle of our vacation.
Needless to say, I will never use turnkey again and caution anyone considering them in the future.

We were looking for a place in Austin, and decided to use Turnkey after our usual place on Airbnb was already booked. We found a place on Turnkey, booked it, and they fool you into assuming you have a place by sending a «confirmation» email and charging your credit card. A day later we received an email apologizing that the owner of the rental isn’t renting anymore, and they offered to help us find a replacement. Ok. Great!
They replied 2 days later with options, but by then we had already found another place. However, they went ahead and charged us for the place that they cancelled in the first place. $ 1800! We had to call them and ask for our money back, and wait 1 – 3 business days.
Based on this experience we will not use Turnkey in the future. Their customer service was ok. They were nice, but no definitive resolution after I got off the phone as to when I would get my money back.

The nicest people answer the phone when you call Turn Key for help with your rental property (we were guests at a wonderful, but poorly managed place outside of Nashville)…but the problem is they can’t help with ANYTHING. They are remotely localted and if the management of the property is remote there will be nothing fixed. We were locked out of our digital lock every single night; the dishwasher was in pieces and couldn’t get fixed. Also, despite signing their digical renting agreement, I received ‘reminders’ to sign it and send it for over two months. Computers and apps do not a mangement service make.

My wife and I along with some friends recently rented a house from Turnkey. Overall we were very disappointed with our experience with the rental agency. We were lied to about the location of the rental (listed as a south lake tahoe rental, when it is 45 minutes down a very winding and unsafe road from south lake tahoe). Also nowhere on the website or any emails/​information informed us of how dangerous the road to get to the house was. Although the agency could not control the weather, we were spending multiple thousands of dollars for an experience that demanded attention. We were snowed in and could not access food or supplies because our vehicles could not make it our of the driveway (we were in a 4wd x5 BMW with chains). We tried to make it down our driveway and ended up sliding 4 feet down the driveway into a snowbank, and almost off a cliff. We spent 3 hours digging the suv out and then had to keep it at the bottom of the driveway, being that it was too icy to get back up. We made multiple attempts to contact the agency and were ensured a call back with solutions, which never happened. We almost went off the road in a fully equipped vehicle and received no compassion or help with the situation. Luckily the house itself was VERY nice because that is all this experience had going for it. We were never compensated or given attention but on the last day employees from the company came to dig out the last car at the top of the driveway to ensure an on time departure, but never made an effort to plow the driveway. They could not be there to give us the experience that we paid ALOT of money for but had no problems showing up on the last day to get us out so the next guest could check in (when they had already said we could check out later then the specified checkout time). We had to carry all of our belongings down a long, steep, and icy driveway to pack them back into our cars. Luckily our group was comprised able bodied young people, I can’t imagine an elderly person/​people stuck in that situation given the conditions. We almost died during this experience and we are still traumatized and have received no compensation or compassion. Do not rent through turnkey vacation rentals, it is clear to us now they are willing to tell you anything it takes so you give them your money, but they are lacking in the services you would expect after paying the large amount of money.

Avoid this company at all costs. They cannot be trusted.
I was looking for a lake house in Austin for a two night stay (two nights is the minimum for most places). I found a place my friend liked and booked it, approx. 3 months in advance. Within hours, I received confirmation of my reservation, and my credit card was charged. It was over $ 1,000 for the two nights, so being this expensive, I expect a lot.
A day or two after booking, I received another message from a TurnKey rep asking for my email address for arrival details and the like. Fast forward to a month or so before our intended stay, I reach back out about arrival instructions since I hadn’t received any. I was notified my reservation was still good and I’d receive them soon.
A couple days after that, I received a strange voicemail. It was from the actual owner of the house I was supposed to rent, saying that she called TurnKey to confirm my reservation (she lists her property through TurnKey) but they denied the reservation existed.
I then called AirBNB, whom I booked through, and they confirmed my reservation, said I had nothing to worry about.
So in review, homeowner lists property as available on TurnKey, Turnkey lists on AirBNB, I booked it on AirBNB, got my reservation from AirBNB & TurnKey, and then was notified by the homeowner my reservation was not confirmed.
About a week later, I got another voicemail from the homeowner, again saying TurnKey was not confirming my reservation. After the first call, I thought it was just a mix up. But after a second, I knew something was up. Within 24 hours, when I was supposed to receive instructions for my arrival, I instead was notified by the same TurnKey rep that had asked for my email earlier, that there was a double booking and they were no longer honoring my reservation.
With 8 of us on our way to Austin and in need of a place, to say this was an infuriating inconvenience is a huge understatement.
I then contacted the homeowner to see if she had any more details on the matter. She was very empathetic and did what she could to help, but it wasn’t her fault; it was clearly grave incompetence, or a shady undertaking by TurnKey.
I believe we booked the property for 2 nights, someone else tried to book it for 4 nights, and they decided to cancel my 2 nights which were already paid for, and gave the people with the 4 night stay preferential treatment. I think this because when I went to look at the listing, it was showing it was unavailable for 4 consecutive nights, 2 of which were the nights I had booked the place for. Either that or they hire a bunch of complete morons. Either way I got screwed.
AirBNB offered to set me up in other properties, but I eventually wound up getting my money refunded and booked a place through an independent company in Austin.
Long story short — TurnKey cannot be trusted. They take your money and then leave you stranded, and they could absolutely care less. DO NOT rent with them under any circumstances. You will seriously regret it.

DO NOT RENT FROM TURNKEY
If you read one line, let it be that. Here’s more on it for those who want specifics:
I. In October I rented a four bedroom, three bathroom house in Palm Springs with jacuzzi and heated pool. To start with, the Jacuzzi and pool are not heated. And were never heated. Usually this is fine, as the days are warm enough out in the desert to do the heating for you. But the pool and spa were in a sunless area and both were too cold to use. The jacuzzi was broken.
2. The house had no hot water. Three bathrooms and the hot water heater was broken upon our arrival. It was unaccessible (in locked garage). We never had hot water for the entire three days we stayed in this terrible house.
3. The bed in the master bedroom was broken. Like the Jacuzzi it was beyond use.
4. The house was clean but the outside was not. It needed a good sweep, patio furniture was really dirty, there were cockroaches outside and the BBQ was very dirty.
Here is the bigger problem — TurnKey was awful when I called with these problems (because you want to spend your vacation weekend on the phone with people, right?). When I called complaining about the house they said things like «I’m sorry to hear that’s how you feel.» It was not a «feeling» it was a fact. Then, when I called for the THIRD time inquiring if they could fix the immediate issues (no hot water and no bed) I was met with, «We are sorry we didn’t take care of things in a timely manner.» Actually, they did not take care of them at all. They NEVER did.
I rented a four bedroom, three-​bathroom house with a heated pool a jacuzzi and I did not get what I paid for. It ruined what was to be a wonderful weekend getaway. I could have overlooked the dirty patio and the chilly pool and spa. But I could not overlook the lack of a bed and no hot water for three days. That is unacceptable. After several 40-​minute phone calls with TurnKey customer service, I was able to get about $ 280 off the $ 1,400 bill, but it was not because they offered it up. I had to demand it. At first they offered me $ 140 discount. I had to negotiate for more. I should have been offered at least 50% off, if not 100%.
I will never ever rent through TurnKey again, and I would advise anyone considering to look elsewhere. They are a terrible service and once you have paid and passed the refundable time farm, they simply will not care if you get what was promised. And if anyone from TurnKey is reading the reviews, I welcome additional conversation, but not if it is going to be a patronizing one.

I am a home owner who signed up with turnkey to manage my rentals. What a mistake! They are so fraudulent and I have yet to be paid for 2 of the rentals a month later! They have very young people working there with no experience. There is little to no communication among them. I think they all work from home. Not only have they not paid me, but they also did not pay the cleaning lady. Obviously they have a cash flow problem. Don’t be fooled like I was. They talk a good story, but do not come through.