Trails Dental Group and Orthodontics

I’ve had way too much dental work over the years; I ate too much candy as a child. I’ve been to many different dentists and thus judge myself as an expert at rating them. I am happy to give Dr. Hopkins a 5 star rating. Our new insurance sent us there so I was a bit leary. Everyone there was excellent and the facility and equipment modern. I went in knowing I needed a crown. I expected to make the typical 3 visits, exam, prep for the crown and complete. This was all accomplished on my first visit, plus a needed thorough cleaning. I will be referring my family to Dr. Hopkins.

The staffs here are friendly, but you have to know your dentist before you walk in. My son has a pretty good one but mine is horrible. One thing they definitely can do better is to train their dentist how to prioritize treatment and make some sensible recommendations. The dentists here would try to get you doing every possible treatment they can think of and charge you with a big lump sum. If you go there, ask a friend for a good dentist they have used and be very firm on saying «No» to many «recommendations» from the dentist.

I had not been to the dentist in over ten years. Like many, I continued to put it out of fear of judgement. I was beyond impressed with the Trails dental group. The facility is clean, modern, and dare I say elegant. The staff was professional, caring, and very competent. Dr. Hopkins was fantastic! At no point did she attempt to guilt me about the amount of work that needed to be done (and there was plenty to do). Their hygienist Kathryn was so wonderful and highly skilled. Their oral surgeon Dr. Cockrell was equally impressive. I am so fortunate to have found this band of professionals. If you want to transform your relationship with dentistry, look no further.

Great location, ample parking, fantastic communications through Email, triple verification of every appointment through Email, text and a call. Dr. Ashley Hopkins is absolutely a delight, professional, friendly, the treatment pricing has been fair, and everything was discussed prior to proceeding. The backoffice staff is great (Monica Prince and others), super professional, office is extremely clean, bathrooms are clean, and all equipment used was opened from sterilized bags in front of me. Dental hygienist Catherine is also great. Meticulous, detail oriented and super nice.

Despite friendly staff and up to date equipment, my overall experience was ruined by poor communication.
I was quoted a price over the phone for a service that is not provided (a molar root canal, performed by the general dentist), and presented an estimate for double that cost, once I had been examined. Feeling deceived is not a great way to start things off.
I arrived in pain, and left in pain. I was not offered antibiotics to help with the pain, which I have since found out is standard practice for someone in my condition; only a ~$ 10,000 estimate to complete all recommended work. Nobody helped me sort out how we could prioritize the work, and get started to reduce my pain ASAP.
Emails asking important questions of the office manager, were never replied to because she assumed my brief phone conversation with the receptionist had answered all of my questions, and chose not to follow up.
I was forced to seek treatment elsewhere to resolve my pain and pay out of pocket for a second evaluation. There has been no attempt to make things right and earn back my business.

Did not get the cleaning, as promised. Super bummed, don’t lie yall. Don’t promise something you can’t deliver over the phone. Got the xrays & exam, but they started to beat around the bush about the cleaning. I can recognize a sales pitch when I hear it. Not satisfied. Super nice, but they got the creepy «sales look» when pitching «a plan» Lol Not going back. I had such high expectations too :{

First… You need to go to Dr. Hopkins, she is great… just had two teeth extracted, one was very stubborn, no pain at all… her assistant was very nice and explain my at post care in great detail…
Next…the ladies at the front desk greeted me with a big smile and were so friendly and helpful… This is the dentist you should use, the best I’ve been to… T.E.N.

Had to change dentists because my old one no longer took our insurance. So glad to have found another dentist who takes time to make you feel comfortable. From the receptionist to the x-​Rays, the hygienist and the dentist, everything was great. I will definitely recommend Trails Dental Group. Thank you

every time we get back from the dentist, my bf and i discuss how lucky we are to have found this office. we’ve never cared much for any of our prior dentists– there always seemed to be one too many quirks: office/​equipment/​staffis too dated, overly friendly/​flirty dentist, unpleasant office staff, pressure on/​about services you’ve made clear you have no interest in (and don’t need!), subpar work, etc. this is absolutely not the case here at Trails.
our Dr is super nice, professional and has great bedside manner. i have received two fillings from her with minimal discomfort– which is saying a lot, because i (like many others) hate having dental work done. my teeth are very temperature sensitive and the entire clinical staff (dr, techs, etc) have always been extremely accommodating and throughout each procedure ask if the air is too cold, water is too cold, etc.
the office is insanely clean and modern. comfortable, large waiting area with a nice coffee/​water area and children’s stuff to play with. their equipment appears about as up to date as it can get and the entire staff is so nice and professional. the front desk lady (who is super knowledgeable and always has her sh*t together) has been there since we started going to Trails and remembers us every though we only come in twice a year.
they take our insurance and we have never had to deal with any billing claims/​questions — everything has always been straightforward. well worth the 20+ mile drive from Mueller. i honestly don’t know where they could improve.
no BS — this office is amazing and you would be remiss not to try them out!

Excellent reception staff and well trained hygienists. The doctors are friendly and explain procedures to you without talking down to you. They are a bit pricey, but well worth the money. Everyone here is wonderful and I almost look forward to going to the dentist.

Office staff was very courteous and helpful. I had run into a few insurance roadblocks that they were able to identify before my appointment so that they could get resolved and I wouldn’t have to wait to get taken care of. I felt comfortable here and was able to get X-​rays, exam, cleaning, and two fillings all in one visit. My last three visits prior Trails were all to different offices because they all sucked, but I’ll be returning here for sure.

Having not been to the dentist in a few years due to my old dentist retiring, I was a little nervous about going in for an exam and cleaning.
The entire staff at Trails Dental Group did a great job both putting me at ease and taking care of me while I was there, and I left with a (freshly cleaned) smile on my face.

CRIMINALS!!! I went here a few months ago as it was covered by my new insurance company and knowing I hadn’t been to the dentist in a while I expected at least a few cavities, maybe many. On my initial check-​up I was told almost EVERY single tooth needed at least a filling and 5 of them needed a crown and a few even needed root canals. They sent me home with a treatment plan a mile long that didn’t include pricing. When I asked for an itemized statement including prices they e-​mailed me one. The grand total: 11 THOUSAND DOLLARS!!! The itemized statement was impossible for anyone without a dental degree to decipher. Example: MX7₉.0AT: $ 900. The whole list looked similar to this and filled up 2 pages, resulting in the final total of 11 grand. I then found out my old dentist was covered by my insurance. I got x-​rays and a full check-​up and they said «yeah you’ve definitely got a few bad teeth here and will need some fillings. The entire treatment plan: 4 fillings, $ 432. A little different from 11,000 huh? I highly recommend no one go to this dentist. They clearly are cashing in big time on naïve patients who don’t know any better. This place should be shut down and all its employees need to do jail time! I gave it one star simply because I was forced to give it more than 0, I would have given it negative stars of possible!!!

Absolutely fantastic! I’ve been to plenty of dentists where the service was poor or I felt like I was getting ripped off. However, I had a very pleasant experience at Trails Dental Group.
I’m a student and UT and I was trying to squeeze my appointment in on a class-​day, hoping it would end right before my class. Unfortunately, I didn’t realize how far the office was from the campus area, about 30 min drive. Called in the morning apologizing I’ll be arriving late, but they were very flexible with me. Called in 3 times for direction because my GPS kept taking me to a middle of nowhere, but they were still very kind and helpful to me.
Finally got into the office to find out that everything was so efficient! They’re very up to date with the recent technology, which eliminates the long wait before every single step you take at a dentist (checking in, taking x-​rays, getting examined, etc.). Not only were they very flexible with my late arrival, but they were also extremely considerate of MY TIME. When I told them I had to be in a class in 1.5 hours and they certainly did everything at their abilities to accommodate me. How often do you get that a doctor’s office nowadays?!
The entire process there was very smooth and every single staff I met there were nothing but nice. The receptionists are very personable and kind. Dr. Hopkins was by far the nicest dentist I’ve met! I asked her so many questions about the symptoms I had and she was awfully patient with me, which got me pleasantly surprised since my previous dentists tried their best to keep the Q&A session short.
The service I got was exceptional but the affordable bill shocked me even more (and i do not have a dental insurance). I recommend this place to anyone and everyone!

Two words sum up this establishment: First Class. This was an entirely new dental experience from the moment I walked in. Dr. Sura greeted me and made sure I felt at home from the get go. Every member of the staff was incredibly personable and professional. The equipment is state of the art and the office designed very well. I wish everyone in the medical profession would take a page out of Dr. Sura’s playbook and model their practices in such a manor. During the procedure, Dr. Sura and his staff made sure I was completely comfortable. From the Flat screen TV you can watch during the procedure to the comfortable chairs, and the wonderful staff, a trip to the dentist no longer seems so daunting. I highly recommend Trails Dental Group, and I plan to make Dr. Sura my go-​to dentist.

This place is amazing! It’s clean, great location, the technology and medical equipment is new and up to date, but most importantly the staff goes above and beyond to make you feel comfortable, welcomed and important. Before my dental exam/​work began the dentist took his time in an office to get to know you and why you are there. He is very passionate about his work and explains things and wants to work with you. He told me I might have to have a root canal, but he was going to do his best to make sure that wouldn’t happen. I was lucky and didn’t need one, but what it showed me was that he has integrity. The dental assistants) were both very friendly had smiles on their faces and made sure you felt comfortable and asked if you wanted water while you waited. They explained everything they were doing and make the uncomfortable parts of the xray quick.
The Dental hygienist is very nice and does a good job as well. I didn’t spend a lot of time with her but she does a good job and as explains what is going on.
The front desk staff was great! Let’s be real the dentist is not cheap with or without insurance, but they are willing to work with you and develop a plan for you.
If your looking for a dentist go here. Please they can do it all so you don’t have to be referred out! I would recommend this place to anyone and everyone. They have great attitudes, integrity and love what they are doing.

Dr. Sura is the most fantastic! I used to go to him before, but tracked him down to get his services at his new office when I heard he was at this practice! He is very talented and willing to work with you. For ANYONE who wants a perfect smile, or cuties looking for yaeba, look no further.
The practice itself is very modern, new, and clean — it has a great, bright atmosphere and the people are so geniunely happy to see you. Forget those monotone receptionists from past dentists offices, these people really know their stuff and they know how to make you happy.
When I get procedures from Dr. Sura, I never feel any pain and he constantly checks to make sure I’m comfortable. You get to watch TV while he’s working, and they offer you drinks. The only things they’re missing are pillows…