Toys R Us

So there’s some good and bad. I made the mistake of going near Christmas so it was a madhouse. I thought I might escape some of the craziness by ordering online and then picking it up at the store. After waiting in line, a super nice woman helped us get our item (Star Wars: Battlefront Deluxe) and we were about to set off when I realized it was the wrong item (not Deluxe). Normally, I wouldn’t mind, but there was a price difference between the two games and they didn’t say anything about price matching to the cheaper game. In fact, they actually didn’t say anything at all about the fact that they were giving me the wrong game.
Back through the line to exchange it and I was told by the man who I assumes runs it (???) that they were actually sold out of Deluxe before I had even bought it so they figured I would want this one over nothing. First, why would you offer it online if you don’t actually have it? Second, why wouldn’t you present the option instead of pretending that all was well and good when you were giving me the wrong item? I will never understand this man’s logic and his inherent shadiness makes me want to give a 1 star review. But the lady who helped us was really gracious and efficient, so she boosts up the rating.

I came here on Halloween Day to pick up some toys. I received great service for retail. I was asked numerous times if I needed help and when I did need help I was shown where to find the item by being walked over to it. I found a couple of RC trucks that was stacked intentionally but mislabeled and when I asked for the manager I was able to get it at the price displayed which saved me 50%. I was very satisfied even before the mishap in my favor. There were plenty of staff and cashiers on hand as well.

Sad that not a single cash register is open. not one! How do you pay? Not sure what else to say on the review. Hard to checkout without a chad register open. Sad really are there no managers? Is there a cash register power outage? Labor strike? What?

Good grief they are expensive. Might have some of the harder to find things, but be ready to pay for it.

I don’t usually write bad reviews but after my last and FINAL time purchasing anything from this particular location I felt the need to warn other customers.
I actually got my baby registry here and had no problems until I made a purchase of $ 58 after having my baby. While checking out, the woman told me my card wasn’t working. Was not very nice about it and proceeded to stare until I asked to try doing credit instead of debit. I specifically asked her to cancel it and tried again. It decided to take my credit payment and not the debit but later posting to my bank taking both transactions.
Knowing things like this happen I took my bank statement and receipt to the store a few days later. After finally getting the store manager to come talk to me he proceeded to not believe me and wouldn’t help at all. On my way home I received a phone call that I was not the only person this happened to and that my money would be returned.
Over a week later and I still don’t have my $ 58 back. After calling again, asking for at least emails, and calling customer service… I have had nothing but people lie about getting calls back and getting my money back.
Filled out paperwork with my bank and coming up on week 3 and still waiting for my money. Needless to say… I will not be returning to Toys R Us (even though I still have a gift card).

Toys R Us had the Ford Power wheel on display, but said they could not sell it. Said to order thru internet. Tried that, but was stuck on «Free Store Pickup». So ended up purchasing thru their toll free number on 11÷19÷14. Received damaged goods and was promised the «surcharge of $ 124.99 would be waived». (Since their web page clearly indicated «Free Shipping or Free Store Pickup»). Contacted guest relations 8 times. All of their agents were pleasant, professional and accommodating on the phone and promised this would be rectified. The guest relations agents hands were tied though-​supervisors failed to either contact me back (4 no return calls or emails) or correct the problem. So I kept calling the supervisors. All of them «promised me they would honor the agreement and notify billing dept. to credit me $ 124.99». The billing dept. seems to be an entity in itself, with no input from supervisors. What was promised to me by Toys R Us customer service and their supervisors NEVER transpired. Requested supervisors put in writing/​email what they told me on the phone. None complied. 12÷23÷14 was my last contact with them.

Absolutely horrible customer care all around from the clueless sales associate all the way up to the inept manager who «tried» to help me with an exchange. I always found this location to be so so over the last few years when my child was a baby and I visited more often, but today was just horrible!

Went here to stock up on baby stuff. Their baby department is well stocked and there was always somebody around to help me find things. Their prices are a little steep on some stuff but not horrible. I’ve exchanged several things here and have never had a problem. I sometimes wish they had more cashiers during busier times. Other than that, a great place.

We’ve received terrific customer service at this location time and time again. Workers know their stuff. Well trained.

NEVER AGAIN!
What horrible customer service, horrible prices, horrible toys, products, HORRIBLE EVERYTHING. These teenagers are trained to be robots and it’s out of control! They have no respect for adults, they have no sympathy or even respect for themselves. They all look like they are hung over and sadly they are rude and seem inexperienced.
I respect local shops MUCH MORE now!!!

Not sure that Toys R’ Us even needs a review? Or does it…
It used to be THE go to place when I was a kid. A wondrous place full of expensive toys you hoped mom would buy and stick under the tree.
I guess it still is to the little ones, but why do I feel that it’s less exciting? Can’t put my finger on it. Frankly, I like the toy section at WalMart and even at Target just fine.
I almost never go out of my way to stop at a TRU. I did go there this time to specifically look at their water gun selection. They win there. And fortunately, since they don’t have as much foot traffic as they used to, everything was at rock bottom sale prices!
A giant is dying. My kids may be the last generation to be in awe of the toy filled isles that fill this monster chain store.
Amazon is the new big dog. I’ll still be shopping online for better prices.

They had what we were looking for and we didn’t have to go far but I prefer the local toy store.

They made me want to run out of there yelling, «Burn it all down! It is good for nothing!»
I have a toddler and don’t want my toys to be themed or branded with a cartoon show, movie, or anything else leaving her to say she wants the whole theme. I went in looking for a simple non-​branded coloring book. I even waited 5 minutes for someone to help me dig through their selection. No luck! All Thomas, Star Wars Lego, and worse… princesses!!! So I did not buy a coloring book.
Off to look for a laminated place mat with no branding. I was wanting one with animals or numbers or even presidents heads. NONE! All Cars & ugh again… princesses!
To get help on finding this I had to push a help button and the loud speaker announced my needing help again and again. I waited 7 minutes. Too long.
Double fail!
When the checkout girl asked if I found everything and I said no & explained why she just said «Oh.» Why even ask?!

My friend took me here because he was getting involved in a Nerf war (don’t ask questions) and found a Nerf gun that he wanted on their website. Of course they had it at the store! Toys R Us has everything!
Once I started to grow up, I wondered if I would still like Toys R Us, and if it would still seem as huge… yes and yes!
They have a huge selection of EVERYTHING that you could want to get for your young child, or for a 5 year old trapped in a 28 year old’s body, like me!
After wandering around a bit, I also noticed that they had a really big selection of stuff to help you when you’re pregnant, like pillows for your belly and that type of thing. I don’t plan on getting pregnant anytime soon, but if I do, I’m so getting registered here for my baby shower!
The bathrooms were cleanish. Much better than what I expected from a high-​volume toystore on a Sunday afternoon. They also have another room where you can nurse, but I can’t remember what they called it.
The thing I love most about Toys R Us, is that at just about any given point in time, you can say «I want to find a…» and chances are that you’ll find it, probably in a number of different sizes. I was walking among the giant rows of stuffed animals before I decided that I wanted a stuffed Panda Bear. I found several. It only took me a couple minutes before I found one in my price range. He’s adorable and his name is Steve. Anyway…
The only downside to Toys R Us is that it’s pretty expensive. Steve is just a little bigger than key chain size and he was over $ 5, and I’m pretty sure he was on sale too. If you want to splurge on a kiddo, or have some money, this is more than the right place for you. If you’re broke, and probably shouldn’t have been here in the first place, you might want to check out other options.

This was just Babies R Us, and now it is Toys R Us as well. Typical experience, lots and lots of toys. Had what we wanted (Skylanders).