Top Surface

We used these guys on 2 separate occasions with great results! New kitchen countertops 3 years ago and new bathroom countertops last week. Much easier dealing with them than Home Depot and much less expensive.

The last update…
We have reached a great resolution. Top Surface has fixed the problem and we are very happy.
I am happy to report we are in the process of resolving this issue. I will update this review.
It pains me to write such a horrible review. I thought the people of Top Surface were nice and actually cared about treating their customers correctly, but it appears I was wrong.
The Short Story
They changed our order without ever telling us and over charged us. With so many counter top installers in the Austin area its safer to go with someone else. If Top Surface messes up, they don’t care.
The Longer Story
My wife and I were trying to match an existing 3 cm counter top. Top Surface told us they could match it, but it turns out they couldn’t.
They told me my order had arrived and that I needed to inspect it for a color match. I went to their office and the counter top looked great, so I told them to install it.
It wasn’t until after the installation was done that I realized they had actually order a 2 cm counter top instead. I was very confused though because my receipt said 3 cm. This is important because 3 cm counter tops is what I paid for an 2 cm counter tops are cheaper.
When I called Top Surface I asked about why I now had multi-​level counter tops. They explained that the 3 cm version of my counter top was no longer made so they just ordered the 2 cm instead. Yes, they never told us or asked us if this was okay.
Now Top Surface isn’t replying to email from us even though we have been very nice. We are in the process of disputing the charge with our credit card company.
Some people might call this fraud or deception. I would like to think it was just a mistake on their part but now they aren’t owning up to.
Be safe, go some where else.

I have now used these pros on three separate projects. All remnants used for bathroom counter top replacement or for a bar top. Their products are good quality, they provide great customer service, and they are reliable for a quality job done timely. If I have any more projects I will continue to think of them first…(hence why I keep going back!).

We went with them based on recommendation and cost. Couldn’t get out of it after they screwed our order. These folks are installers, unfortunately their ability to finish to a polished look is crap. Don’t expect craftsmanship: Caulking is uneven throughout; holes in places, edges are crap. The only thing that looks good is a granite. Not only had to spend more than their original bid (which they revised bc they miscalculated the square footage) but now have to hire someone else to clean up the seams.

I used Top Surface for granite in my last house and recently on my current house. I got several bids and they had the best price that I could find. There were some issues with the installation due to the cabinet company doing a poor job. They went way beyond their obligations and actually fixed the cabinet company’s screw ups to make the counter tops fit correctly. They did my kitchen, bathrooms and laundry room and they all turned out better than I expected. I would highly recommend them to anyone.

I used Top Surface on the recommendation of my contractor to install new granite counter tops in my kitchen and master bathroom. They are amazing — from the great customer service of the office staff to the expertise of the installers to the owner, who was able to fabricate a gorgeous bathroom counter top out of a slab that had numerous fissures. The finished product is beautiful.

Yesterday my 8 foot granite vanity countertop was installed in my upstairs masterbath room.
The installers were very nice and curteous, removing their shoes as they entered my home. They used a vacuum to suck up granite dust as they were fine tuning the slab for the install. Trust me you want a company that does this. I have experience with a different company that did not do this and I still have stone dust stuck to my garage door and on my driveway. It took three guys to bring it upstairs, but as I watched the sweat on their brow while laboring to get it up the staircase and maneuver it around to fit through my 24 inch doorway, I couldn’t help thinking they could have used one more guy. I videotaped them installing the slab, being ever so careful and breathless from the shear weight of the slab. Very well done. I have the utmost respect for anyone who does this on a daily basis. These guys were great in every respect.
The slab I decided to purchase was a remnant with flaws. I stressed myself out so much about it and I probably stressed the staff at Top Surface as well. I am very pleased with how they were able to minimize the stress fracture. I mean what stress fracture… seriously almost invisible.
The only reason I did not give a score of 5 is because this remnant piece cost around $ 300 more than another remnant piece that they gave me a bid on a few months earlier. My project wasn’t ready at that time so I passed up on that remnant.
I did not understand why their remnant pricing changed in such a short time. It was explained to me that the first remnant was one they had onsite already… thus the great price. The second remnant had to be purchased from a granite yard down the street for a higher price. That makes sense. All in all the new price was still $ 400 to $ 600 less than other granite yards were selling their remnant pieces for.
If you are looking for a good deal on remnants check out what they have onsite and if you find something that will work, they have the best prices on remnants than any other granite business I called and I called about a dozen.
Shannon was great to work with as well as her other staff. I will do business with then again.

Installation Disaster. The installation of the backsplash was a disaster. I had two electrical wall outlets on the wall. The granite backsplash they installed was about an inch thick which meant the recepticle now wasn’t going to work. But they didn’t tell me that. Instead they installed the granite backsplash and «faked» screwing the covers onto the recepticles which now didn’t work. Ended up getting water behind the wall, blowing out additional outlets on the wall behind the sink and having to hire an electrician to fix the problem. They also told me I would need a new sink (which I did) but didn’t tell me when they take the old sink out, they don’t do anything but drop in the new sink. Didn’t hook up the water or my garbage disposal. Also when they took the old sink away, took parts that I needed to do that myself. Ended up having to call a plumber to install the sink. So my warning to anyone using them — you will get a good price on the granite but be prepared to spend what you saved on a plumber and an electrician. These guys only install the granite, the rest is your problem.